Initially, I had difficulty placing an order and Ruffa from customer service was most helpful. My order arrived about a week later and one part was wrong. Ruffa again expedited my receiving the correc... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The product and customer service are excellent. The only reason I took a star off is you have to wait quite a while to receive your product. From order to delivery can take well over a month. However,... See more
Company replied
Very helpful customer service. At first received newer models of switches and requested the previous model to match my others. They were very helpful with facilitating the exchange. When one toggle sw... See more
Company replied
I can’t say enough great things about the customer service and the products. Every question is answered so quickly and so helpful. Truly above & beyond service, which is very impressive to still see i... See more
Company replied
Company details
- Lighting Store
- Decoration and Interior Design Store
- Interior Designer
- Lighting Manufacturer
- Lighting Wholesaler
Written by the company
Residence Supply specializes in masterfully crafted lighting fixtures that fuse artistry with functionality. Born from a local lighting aterlier in Miami, our designs enhance spaces, ensuring every room not only shines brighter but feels warmer. Experience the blend of passion, precision, and unparalleled aesthetics with each of our creations. Our hand-crafted fixtures are more than just products; they are an experience. From the moment you engage with us, you'll sense the difference. Personalized customer interactions, meticulous attention to detail, and a genuine care for your vision form the cornerstone of our ethos. Whether you're looking for a centerpiece or a subtle accent to a room, we strive to bring your imagination to life, infusing each space with warmth, elegance, and a touch of Miami's sun-kissed charm.
Contact info
Miami, United States
- +1 (786) 269-2675
- help@residencesupply.com
- www.residencesupply.com
4.2
Great
622 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have recieved excellent customer…
I have recieved excellent customer service from the design team!
17 July 2026
Unprompted review
Reply from Residence Supply
Hi Lauren,
Thank you so much for your kind words! We’re delighted to hear that you received excellent customer service from our design team.
Helping our customers find the right pieces for their space is something we’re passionate about, so it’s wonderful to know your experience was a positive one.
Thank you again for choosing Residence Supply. We truly appreciate your support and look forward to assisting you again in the future.
Sincerely,
Residence Supply
If I were rating their customer service…
If I were rating their customer service team alone—specifically Jennifer—it would be an easy 5 stars. They were responsive, helpful, and ultimately resolved a return and refund issue very fairly. However, I had to deduct a star due to the quality of the actual products I received. I ordered some brass face plates and light switches, and unfortunately, the quality didn’t meet my expectations for the premium/cost over other brands. The brass finish lacked the durability I expected, and the internal electrical components of the toggle switches felt flimsy. While I wouldn't recommend those specific switches, I highly commend the company for standing behind their customers and making things right in the end. I can’t speak to the quality of all the other products they offer, but I would consider buying from them again in the future.
24 June 2026
Unprompted review
Reply from Residence Supply
Hi Jared,
Thank you for taking the time to share such a thoughtful and balanced review. We truly appreciate your honest feedback.
We're especially grateful for your kind words about Jennifer. We'll be sure to share your comments with her — she'll be delighted to know her responsiveness and dedication helped turn your experience into a positive one.
We're sorry to hear that the brass face plates and toggle switches didn't meet your expectations. Your feedback regarding the finish and the feel of the internal components is valuable, and we'll be sure to share it with our product team as we continue to refine and improve our products.
That said, we're glad we were able to resolve your return and refund fairly and demonstrate our commitment to standing behind our customers. Knowing that you would consider shopping with us again means a great deal.
Thank you again for your honest review and for giving us the opportunity to make things right.
Sincerely,
Residence Supply
The website what hard to use and did…
The website what hard to use and did not work for us. But once I contacted support my needs to taken care of quickly and completely.
1 June 2026
Unprompted review
Reply from Residence Supply
Hi Marlys,
Thank you for taking the time to share your feedback. We’re sorry to hear that you found our website difficult to use, but we’re really glad our support team was able to step in and resolve everything quickly for you.
Your feedback about the website is valuable, and we’ll continue working to improve the experience. We’re happy we could make the process easier once you reached out.
Thank you again for choosing Residence Supply. We truly appreciate your support.
Sincerely,
Residence Supply
Customer service was Awesome
Customer service was Awesome! I highly recommend this company!
Thank you for your quick response. You handled my situation perfectly and I will be recommending you to everyone!
6 July 2026
Unprompted review
Reply from Residence Supply
Hi Tara,
Thank you so much for your incredibly kind words! We’re thrilled to hear that our customer service made such a positive impression and that we were able to handle your situation to your satisfaction.
Knowing that you’d recommend us to others is one of the greatest compliments we could receive. Your support and trust truly mean the world to us.
Thank you again for choosing Residence Supply. We look forward to serving you again in the future!
Sincerely,
Residence Supply
Products look great and have a great…
Products look great and have a great "feel" to them. They feel solid, reliable, and have a sense of classic longevity.
6 July 2026
Unprompted review
Reply from Residence Supply
Hi there,
Thank you so much for your thoughtful review! We’re delighted to hear that you’re enjoying both the look and feel of our products.
Knowing that they feel solid, reliable, and timeless is exactly what we strive for. We believe the little details matter, and it’s wonderful to hear that the craftsmanship came through in your experience.
Thank you again for choosing Residence Supply. We truly appreciate your support.
Sincerely,
Residence Supply
Quality products
Quality products. Timely delivery. Great customer service.
1 June 2026
Unprompted review
Reply from Residence Supply
Hi Tony,
Thank you so much for your wonderful review! We’re delighted to hear that you were happy with the quality of our products, the timely delivery, and the customer service you received.
Providing a great experience from start to finish is always our goal, so your kind words truly mean a lot to our team.
Thank you again for choosing Residence Supply. We sincerely appreciate your support.
Sincerely,
Residence Supply
Great service and super quality…
Great service and super quality product. Would definitely buy again.
12 May 2026
Unprompted review
Reply from Residence Supply
Hi David,
Thank you so much for your kind words! We’re thrilled to hear that you were happy with both the service and the quality of your product.
Knowing that you’d choose Residence Supply again is one of the greatest compliments we could receive. We truly appreciate your support and look forward to helping with your next project.
Sincerely,
Residence Supply
David Altamirano was excellent to work with !!
David Altamirano was excellent to work with… and solved my problem quickly and efficiently. It’s the reason I love RS. Their people are as great at their products.
6 July 2026
Unprompted review
Reply from Residence Supply
Hi Peter,
Thank you so much for your wonderful review! Your kind words truly mean a lot to us.
We’re thrilled to hear that David was able to resolve your issue quickly and efficiently. We’ll be sure to share your feedback with him — he’ll really appreciate it.
Hearing that our people are just as great as our products is one of the highest compliments we could receive. Thank you for your continued trust and support. We’re grateful to have you as part of the Residence Supply community.
Sincerely,
Residence Supply
Reply from Residence Supply
Hi Rick,
Thank you so much for your kind review! We’re so happy to hear that you love it.
We truly appreciate your support and are delighted that our product met your expectations. We hope you enjoy it for many years to come!
Sincerely,
Residence Supply
Reply from Residence Supply
Hi there,
Thank you so much for your kind review! We’re delighted to hear that your order arrived quickly and that you’re loving how it looks.
We truly appreciate your support and are so glad everything met your expectations.
Sincerely,
Residence Supply
Reply from Residence Supply
Hi Janine,
Thank you so much for your wonderful review! We’re thrilled to hear that the quality, beauty of our products, and customer service all stood out to you.
Your kind words mean a great deal to our team and motivate us to continue delivering the best possible experience.
Thank you again for choosing Residence Supply. We truly appreciate your support.
Sincerely,
Residence Supply
Beautiful Design
The design of the products is exceptional with beautiful aesthetics.
1 July 2026
Unprompted review
Reply from Residence Supply
Hi Jeremy,
Thank you so much for your kind words! We’re delighted to hear that you appreciate the design and beautiful aesthetics of our products.
Creating pieces that are both functional and visually striking is at the heart of what we do, so it means a great deal to know they’ve made an impression.
Thank you again for choosing Residence Supply. We truly appreciate your support.
Sincerely,
Residence Supply
Great switch
Great switch, size, shape and brass finish. The dimmer function feels high quality as well and has a nice clicking function when the light is all the way off.
1 July 2026
Unprompted review
Reply from Residence Supply
Hi Linden,
Thank you so much for your wonderful review! We’re thrilled to hear that you’re enjoying the design, size, shape, and brass finish of your switch.
It’s especially great to know that the dimmer function and its satisfying click when turning the light completely off stood out to you. Those thoughtful details are intentionally designed to make everyday interactions feel a little more special.
Thank you again for choosing Residence Supply. We truly appreciate your support and are so glad you’re enjoying your switch.
Sincerely,
Residence Supply
David Altamirano-Great Customer Service
David Altamirano helped all the way for several months in processing our refund/claim with them. He's absolutely responsive, patient and helpful.
Although the products and timing didn't work for us, we can tell that those are high quality items. If in the future we will need hardware again, we will be glad to check their inventory first.
29 June 2026
Unprompted review
Reply from Residence Supply
Hi Cat,
Thank you so much for taking the time to share your experience. We truly appreciate your patience throughout the refund and claims process.
We're especially grateful for your kind words about David. We'll be sure to share your feedback with him — we're certain it will mean a great deal. Providing responsive, patient, and attentive support is exactly what we strive for, and we're glad David was able to be there for you every step of the way.
While we're sorry that the products and timing ultimately weren't the right fit for your project, we're grateful for your recognition of their quality. Hearing that you'd consider Residence Supply again for future hardware needs means a lot to us.
Thank you again for your trust and support. We hope to have the opportunity to work with you again in the future.
Sincerely,
Residence Supply
Mostly amazing products at a fair price…
Mostly amazing products at a fair price and the one time I had an issue David Altamirano at costumer service was incredibly helpful.
🙏
30 June 2026
Unprompted review
Reply from Residence Supply
Hi Sebastian,
Thank you so much for your kind words and for taking the time to share your experience!
We’re thrilled to hear you’re enjoying our products and that you feel they offer great value. We’re especially glad David was able to assist when you needed help. We’ll be sure to pass along your kind words to him — we know he’ll really appreciate them.
Thank you again for your support and for choosing Residence Supply. We look forward to serving you again in the future.
Sincerely,
Residence Supply
Reply from Residence Supply
Hi Laurie,
Thank you so much for your wonderful review! We’re absolutely thrilled to hear that you love the products and appreciate their design. Creating beautiful, high-quality pieces that elevate every space is what we strive for, and your kind words truly mean a lot to us.
Sincerely,
Residence Supply
I couldn’t be more pleased with my…
I couldn’t be more pleased with my experience with Residence Supply. What started as a stressful situation was completely turned around thanks to the outstanding customer service I received from David Altamirano.
David was patient, knowledgeable, and responsive throughout the entire process. He walked me through every step, took the time to work directly with my electrician to troubleshoot the issue, and helped us find a solution that worked perfectly. It’s rare to find someone who is so invested in making sure a customer is completely satisfied.
The level of service I received gave me complete confidence in both David and Residence Supply. I absolutely love the final result and will not hesitate to recommend this company to my friends and family. Thank you again, David, for going above and beyond—it truly made all the difference!
29 June 2026
Unprompted review
Reply from Residence Supply
Hi Will,
Wow—thank you so much for your incredibly kind and thoughtful review. It truly means the world to us.
We're especially grateful for your recognition of David. We'll be sure to share your kind words with him, as we know they'll mean a great deal. Taking the time to work closely with both you and your electrician to find the right solution is exactly the level of care we strive to provide, and we're delighted to hear it made such a positive difference in your experience.
Knowing that we were able to turn a stressful situation into a positive one is incredibly rewarding. Your confidence in our team, your recommendation to friends and family, and your satisfaction with the final result are the highest compliments we could receive.
Thank you again for your trust, your patience, and for choosing Residence Supply. We’re honored to have been part of your project and look forward to serving you again in the future.
Sincerely,
Residence Supply
Great quality product and customer…
Great quality product and customer service.
19 June 2026
Unprompted review
Reply from Residence Supply
Hi there,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with both the quality of our products and the customer service you received.
Providing exceptional products alongside dependable support is what we strive for every day, so your feedback truly means a lot to our team.
Thank you again for choosing Residence Supply. We sincerely appreciate your support.
Sincerely,
Residence Supply
We are very satisfied with the…
We are very satisfied with the aesthetics and functionality of the Zuru Floor to Ceiling Lamp. It really elevated the appearance in our stairwell.
22 May 2026
Unprompted review
Reply from Residence Supply
Hi Caroline,
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re enjoying both the aesthetics and functionality of the Zuru Floor to Ceiling Lamp.
It’s especially rewarding to know it has elevated the look of your stairwell. We love hearing how our pieces become a standout feature in our customers’ homes.
Thank you again for choosing Residence Supply. We truly appreciate your support and hope you enjoy your Zuru lamp for years to come.
Sincerely,
Residence Supply
Scam Alert
This company is a huge dropshipping scam. They act like their products are produced in USA however they sell products directly from aliexpress and other dropshipping adresses with inflated prices to make them look good quality. Most photos are ai created, not even the actual items. You can find most of these products directly from source which will be way cheaper and way better customer service. Currently I am still waiting for an order to arrive after 2 months! 2 months!!!. They created an UPS label just to shut me up, they say item is in customs, what a big lie! It has been more than 1 week since they created a label, customs never take this long. I can not get a refund, I can not do anything, I can`t even return it if I ever receive it, they have crazy predatory terms, never ever trust this company, you can see how many complaints they have on Better Business Bureau. Stay Away!
29 June 2026
Unprompted review
Reply from Residence Supply
Hi there,
We sincerely apologize for the frustration and inconvenience this delay has caused. We completely understand how concerning it is to wait for an order without seeing new tracking updates, and we regret that this has affected your experience with us.
In this case, your order was shipped from one of our overseas warehouses. Once a package has passed local customs clearance, the tracking number will begin showing new updates as it moves through the domestic courier network. We understand that the wait can be frustrating, and we appreciate your patience during this process.
We have also requested your order number so that we can reach out to you directly and offer compensation for the inconvenience caused by the delay. We genuinely want to make this right for you and work toward a resolution that leaves you satisfied.
Please share your order details with us so we can review your case further and assist you as quickly as possible.
Sincerely,
Residence Supply
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.