ReplacingPieces Reviews 1,334

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, with many highlighting the ease of finding specific items and the quick processing of orders. People are particularly impressed with the careful and secure packaging, ensuring products arrive in perfect condition, and the prompt delivery service. Many consumers expressed delight at being able to replace cherished or hard-to-find pieces, completing their sets. However, some customers also noted occasional issues with delivery couriers, leading to delays, and a few mentioned receiving items that did not meet their usual quality standards, though this was described as an unusual occurrence.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers are delighted with the condition of items... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the prompt and fast... See more

Quality

People report positive experiences with quality. Customers are delighted with the condition of items, often... See more

Service

Clients share positive opinions on service, frequently highlighting its excellence, promptness, and... See more

Order

Users describe positive interactions with order. Many customers found the ordering process easy and... See more

Based on these reviews

Rated 5 out of 5 stars

This business is absolutely fantastic. Great website, clear guide and brilliantly packaged. Jenny couldn’t have been more accommodating. Who knew I had three different Edinburgh Crystal designs in... See more

Company replied

Rated 5 out of 5 stars

Such great service found all the pieces I was looking for. Great customer service, kept in touch every part of the transaction. Replied promptly to queries. Even found a replacement tea pot lid at no... See more

Company replied

Rated 5 out of 5 stars

Online ordering time to arrival of goods was swift and efficient. It was beautifully packaged, so there was absolutely no way anything was going to be broken! So happy to have some more pieces of our... See more

Company replied

Rated 5 out of 5 stars

Quick despatch of required item however you may wish to review your packaging arrangements as one spoon in a 12x9x3 inch box seems a bit excessive and must add to delivery costs.Granted crockery requi... See more

Company replied


Company details

  1. Chinaware Store
  2. Glassware Store
  3. Kitchen Supply Store
  4. Pottery Manufacturer
  5. Second Hand Store

Written by the company

A Replacement Tableware Company For Discontinued China, Crystal & Cutlery Based In Essex, UK


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

Quick

Quickly got the piece I wanted to replace a missing fork

23 December 2024
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Reply from ReplacingPieces

Thank you for your order & feedback!

Rated 5 out of 5 stars

Lost spoon over Christmas

Lost a spoon over Xmas and wanted to replace as new cutlery set. Ordering easy and delivery and packaging excellent. Highly recommend.

28 December 2024
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Rated 5 out of 5 stars

I was delighted to be able to replace a…

I was delighted to be able to replace a broken piece of my dinner service.
Your website made it very easy.
I located what I required very quickly and received the item so promptly.
I would be happy to use your company again.

26 December 2024
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Reply from ReplacingPieces

Thank you for your order & feedback!

Rated 5 out of 5 stars

The glasses were perfect

The glasses were perfect and exactly as described. The packing was tough enough to withstand an earthquake.

Thanks

21 December 2024
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Reply from ReplacingPieces

Thank you for your order & feedback!

Rated 5 out of 5 stars

Great website …

Great to be able to replace an item from years gone by that you’ve accidentally smashed!
Super quick deliver and very well packaged

25 November 2024
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Rated 5 out of 5 stars

Top seller of hard to get items

Easy to navigate web site.
Wanted to replace some broken Royal Daulton crystal glasses in the original style.
Replacing pieces had the exact match.
Have since purchased a further twice and found the delivery is superb being very well packaged and has always arrived safely. 10/10

29 November 2024
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Reply from ReplacingPieces

Thank you for your order & feedback!

Rated 5 out of 5 stars

Good experience all round.

Very easy to find what I was looking for and a very speedy service.

30 October 2024
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Rated 5 out of 5 stars

Very pleased with replacement service

I was able to replace a broken milk jug (no longer available elsewhere) and keep the set intact. The order process was very smooth and the item came promptly and very well packaged.

30 October 2024
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Reply from ReplacingPieces

Thank you for your order & feedback!

Rated 5 out of 5 stars

I was very impressed with the crockery…

I was very impressed with the crockery I received. It was in excellent condition and was very carefully packaged. I would buy more pieces but what I need isn’t in stock.

31 October 2024
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Reply from ReplacingPieces

Thank you for your order & feedback, we'll be in touch with new stock in this pattern as soon as any more comes our way!

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