Repair it Reuse it Reviews 

Initial communication was good, by email. A box was sent with the courier to collect my steam iron and repair it. I was told it would be about three weeks, I was also told that they would let me know when it was to be returned, that never happened. So, after three weeks, I rang them and they told me it was repaired and just waiting to be collected by the courier which they said would be in the next few days.
So far the experience was good but that was when the frustration started. They used DBD. I knew it had left Stafford's by the tracking site. However it sat in DBD's warehouse a couple of miles from my home for nearly two weeks, despite them constantly sending messages to say it would be delivered on Sat, then Sun, then Mon and so on. I visited the warehouse in person to try to extract it but to no avail. They did however promise to deliver it the next day. It still took another two days but I did have it returned five weeks after I it had left me.
The repair was good and they replaced so many parts on my machine, it was great. I thought the charge of £65 was very reasonable I just wished they had used a better courier service.

I’ve left this review for Stafford’s too. They have had my kenwood cooking chef since end July. They have had £183.94 from me and have failed to repair or return the machine. They have not communicated with me unless I phone , usually with a 20-30 minute wait. I deeply regret not putting the money towards a new mixer.

Very happy with the service & quality provided. Parts arrived a day later than expected due to Covid, but I was kept informed about this. Overall experience was very good.

This actually appears to be a company called Staffords going under a second name. Delonghi recommended them to repair my coffee machine. It took 3 months to get it back, and to be fair they did fix it, but there was no communication from them at all unless I chased them.

This company looked efficient with their system for submitting information about the product to be repaired, and I received a quotation the next day which I accepted and paid. There was then no further communication, despite the promises on the order acknowledgement, until a courier called without prior notice to collect my item. The good thing was that they came with a strong packing case to suit my bean-to-cup coffee machine, all I had to do was load it in. Courier helped.

Nothing further was heard until again a courier turned up to return it - no notification in advance of this. The machine was returned with no paperwork and critical parts missing, so I can't actually use it at all.

Calls to their support centre have no record of previous calls, and they just say my issue is being passed to the works supervisor and my parts will be returned. No sign yet after 8 days.

UPDATE: after originally giving 1 star I have revised to 3 - the missing parts have arrived, so finally able to test the machine and find the repair is good. Still no paperwork of any description. From ordering to having a working device: 35 days.