Overall terrible experience and their 3rd party application Rently is a scam. We paid Rently a fee to browse multiple Progress Residential homes in hopes of renting a house through them. Right after w... See more
Company replied
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See what reviewers are saying
Being able to view the homes I'm most interested in on my own timeframe. The things I dislike about the app is when it just hangs and the logo just swirls and if and/or it gives a error the messag... See more
Company replied
I'm person that like knowledgeable People when it comes to their Job and eager, help. I wanted to look at several floor plans and got exactly that. Andre' was a man with a plan help me maneuver threw... See more
Company replied
I recently completed a self-guided tour of a property and I was thoroughly impressed. The process was smooth and convenient, allowing me to explore the home at my own pace and take in all the details... See more
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Company details
Written by the company
Rently is guided by the desire to streamline leasing activity, optimize property management, and create premier resident experiences. We were born out of and revolve around innovation. What started out as a practical response to the preference of 40% of renters wanting to view properties outside of regular business hours evolved into a popular proptech solution that benefits renters and managers every day. Rently initially brought its patented self-showing technology to the market in 2011, and has since become the industry leader in self-guided tours and smart home technology. With more than 16 million self tours completed to date and tens of thousands of smart home devices deployed, Rently has the experience and product expertise to help single family and multifamily operators optimize their entire leasing lifecycle with smart home technology. The “Rently Difference” is that we offer a true end-to-end solution, with one login to control every aspect of the renter journey. Our “all-in-one” smart leasing platform automates every phase of the leasing cycle – from self touring, to move-in, to smart home residency and beyond. Rently has more than a decade of experience and has been vetted and utilized across all 50 states. We provide world-class installation support and dedicated client success teams to ensure smooth deployments and happy customers.
Contact info
6300 Wilshire Blvd, Suite 620, 90048-5208, Los Angeles, United States
- (888) 340-6340
- support@rently.com
- www.rently.com
3.4
Average
126 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 1 month
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Anyone renting a house using Rently…
Anyone renting a house using Rently will take longer to rent. You sign up pay. Go to the house and your account is paused. Happen 3 times for same house. Drove 22 miles just to waste our time and money.
4 July 2023
Unprompted review
Reply from Rently
Hello -
We are sorry to hear of the difficult SGT experience. Understandably, ease of use and time efficacy is important. Utilizing your feedback, we've implemented multiple positive updates.
We hope you'll reconsider using Rently in the future!
Kindly,
Team Rently
ABSOLUTELY HORRIBLE
My boyfriend and I have BOTH had our accounts paused. Emailed their security team multiple times and received a very vague response stating our accounts violated their guidelines. If I could give this 0 stars I would. This third party app saturates the rental market so our accounts being paused makes it even harder to find a home. These big management companies SHOULD NOT be using this app. Absolutely horrible. Every time I call I ask to speak to someone with some type of authority and its like their management team disappears into thin air. No one at this company knows whats going on ever. The biggest scam there is
29 April 2023
Unprompted review
Reply from Rently
Hello -
Thank you for your feedback. We apologize the Rently experience left lots of room for improvement. Given recent updates and improved Renter Support, we hope you'll reconsider Rently for future use!
Kindly,
Team Rently
Paused our accounts without any explanation
My account as well as my wife's account or paused without any explanation. I tried to contact them and they said they had no way to unpause it and to email the support staff who never returned our multiple replies. The self-touring was awesome until it wasn't.
15 April 2023
Unprompted review
Reply from Rently
Hello -
Thank you for letting us know of your Rently experience. Utilizing your feedback and similar input, we've made some positive updates to the Renter and SGT experience.
Should you be searching for a new home in the future, we hope you'll reconsider Rently!
Kindly,
Team Rently
SCAMMERS take advantage
89% of the listing now are of properties that are not even available or that will say " coming soon " for months and if you call to inquire, it's been rented already. Scammers sometimes have access to the link and will try to email you leases with tons of grammatical errors.
If it's not that, you will view properties that are dirty/damaged and have dead bugs lying around or sometimes serial numbers don't even work. You will waste time and gas driving to a viewing THAT allowed you to schedule a tour, you verify your identity AND it's listed "available" all day until you arrive and try to enter the code... then an error signs pops up saying it's not available to tour, when you refresh the listing it will then show "not available." It seems so low class now like who is running this and overseeing it.
It seems anyone can list a property in any condition and rently will never update it so you will waste precious time. Most of their website listings are unavailable.
My best advice is call the management companies directly and visit their sites directly for up-to-date listings.
30 July 2021
Unprompted review
Unable to sign up with Rently
I am from the UK and tried to set up verification with Rently but was unable to because the system only allows people with a bank account registered in the US - needed a zip code match. Was asked to find out if i knew an American or family member (living in the US) who would put their card details online for me. Not helpful and a flawed system only fit for local rentals.
29 November 2020
Unprompted review
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