Overall terrible experience and their 3rd party application Rently is a scam. We paid Rently a fee to browse multiple Progress Residential homes in hopes of renting a house through them. Right after w... See more
Company replied
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See what reviewers are saying
Being able to view the homes I'm most interested in on my own timeframe. The things I dislike about the app is when it just hangs and the logo just swirls and if and/or it gives a error the messag... See more
Company replied
I'm person that like knowledgeable People when it comes to their Job and eager, help. I wanted to look at several floor plans and got exactly that. Andre' was a man with a plan help me maneuver threw... See more
Company replied
I recently completed a self-guided tour of a property and I was thoroughly impressed. The process was smooth and convenient, allowing me to explore the home at my own pace and take in all the details... See more
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Company details
Written by the company
Rently is guided by the desire to streamline leasing activity, optimize property management, and create premier resident experiences. We were born out of and revolve around innovation. What started out as a practical response to the preference of 40% of renters wanting to view properties outside of regular business hours evolved into a popular proptech solution that benefits renters and managers every day. Rently initially brought its patented self-showing technology to the market in 2011, and has since become the industry leader in self-guided tours and smart home technology. With more than 16 million self tours completed to date and tens of thousands of smart home devices deployed, Rently has the experience and product expertise to help single family and multifamily operators optimize their entire leasing lifecycle with smart home technology. The “Rently Difference” is that we offer a true end-to-end solution, with one login to control every aspect of the renter journey. Our “all-in-one” smart leasing platform automates every phase of the leasing cycle – from self touring, to move-in, to smart home residency and beyond. Rently has more than a decade of experience and has been vetted and utilized across all 50 states. We provide world-class installation support and dedicated client success teams to ensure smooth deployments and happy customers.
Contact info
6300 Wilshire Blvd, Suite 620, 90048-5208, Los Angeles, United States
- (888) 340-6340
- support@rently.com
- www.rently.com
3.4
Average
126 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 1 month
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Nice self tour
23 September 2024
Unprompted review
Reply from Rently
We appreciate your 5 star review! 🌟
Great company
Great company! Such a blessing to avoid the hassle of waiting on others to view properties that you like! This easy self tour process is great!
31 August 2024
Unprompted review
Reply from Rently
SGTs are positive in so many ways, including time and efficiency! Thanks for your 5 star review! 🌟
Reply from Rently
We appreciate your 5 star review! 🌟
Reply from Rently
Thanks for your 5 star review! 🌟
Good House
From insides looks good, the rooms have enough space, the garage is on the back
10 August 2024
Unprompted review
Reply from Rently
Thanks for your review!
What seems like a great idea for self…
What seems like a great idea for self showings of tenants so you're not constantly meeting strangers or having no shows is not disclosed during the sales call. What they don't tell you is that prospects have to PAY to get a code to view your listing. No tenants are going to pay just to look at a house. This was not disclosed to me in the sales call and only figured out during the hour training session they make you take. I have asked to cancel this months ago and they continue to charge me every month. I am having to call my bank and have them put a stop payment on it and file a fraud claim.
6 August 2024
Unprompted review
Reply from Rently
We are incredibly sorry you had to escalate to a public review platform to get this issue resolved. Thank you for bringing this case to Team Rently's attention. Based on the details provided, our Sales and Client Success teams have been briefed and further trained to mitigate misunderstandings like this in the future.
After reviewing your account, our team is refunding the disputed amount. Your Client Advocate has reached out with a shipping label so the devices associated with your account may be returned. Please note, you have 30 days, from the time the return label is issued, to return all physical devices associated with your account. If the devices are not received, Rently will charge the appropriate restocking fee. Please review the emails sent your way on 8/8/2024 for further details.
Should you have any further questions, please reply in thread to any of the emails previously sent and CC hello@rently.com. Thank you.
Scam
This whole business is a scam. Made me pay to view a home through a 'self-guided tour' and refused to grant me access to the home. I waited for an hour outside the home talking with their customer service, who verified my account successfully and requested information they shouldn't have (through the app) such as my SSN, and ended up telling me, after a whole hour!, that my phone's camera has issues connecting for a selfie and they wouldn't be able to help. Never again. Going forward, any property that uses rently is a property I will not be touring or applying to.
3 August 2024
Unprompted review
Reply from Rently
Thank you for bringing this incident to our attention.
Based on what you shared, we would like to learn more about your interaction. Utilizing the information provided, we have reason to believe you were part of a sophisticated scam by a representative posing as a Rently agent. As scam behaviors are increasingly on the rise in all facets of our industry, Rently continually strives to combat fraudulent behavior via partnerships with reputable owners/operators. Should you wish to elaborate, we've requested further information via Trustpilot.
Reply from Rently
We appreciate your 5 star review! 🌟
Rently provides a user friendly…
Rently provides a user friendly interface as well as accessibility.
31 July 2024
Unprompted review
Reply from Rently
We appreciate your 5 star review! 🌟
Your home was very nice inside and clean and looked like a house to call your own
Your home was very nice inside and out very spacious clean and looks like the home I want to rent I am impressed
29 July 2024
Unprompted review
Reply from Rently
Thanks for your 5 star review! 🌟
Scam of the century
Scam of the century! No one should have to pay to view homes! Especially self guided. I have reported to BBB. Do not trust! They require personal information and do not explain you have to PAY to view.
What has this world come to????
Very disappointed
11 July 2024
Unprompted review
Reply from Rently
In order to provide ongoing feature & security updates for the prospective renter, the Rently Tours app does charge a small fee similar to other apps. Property owners who utilize Rently's software pay a fee as well. We assure you all personal information requested is utilized to better support the renter experience and stored securely. Should you need additional assistance to solve a specific issue, please contact hello@rently.com.
Reply from Rently
Thanks for your feedback. We are sorry to hear of the trouble.
For additional assistance please contact hello@rently.com.
Reply from Rently
Thanks for your 5 star review!
I like the safety check
Some great property just haven’t find my match yet
4 July 2024
Unprompted review
Reply from Rently
We appreciate your 5 star review! Happy house hunting!
Reply from Rently
Thanks for your feedback. We are sorry to hear of the trouble.
For additional assistance please contact hello@rently.com.
It's easy... Well... not so much.
It looks easy but it's not.
I wanted to view a property. The management company linked me to Rently. I typed in my phone number. I was already registered. But my password didn't work. I had to reset it. That involved e-mail, clicking links and verifying a text message.
After that, I could log in which required more verification. After that, I get to yet another page of verification requirements. Didn't I already have an account? Why do I have to verify again? The "easy steps" are three annoying, very personal verification components, such as photo ID.
I gave up for now. I don't feel like there was anything easy about this experience. Plus, I don't know how much I can trust this company with very sensitive information.
20 June 2024
Unprompted review
Reply from Rently
Your review has been received.
Rently is committed to a safe and secure experience, for both the Renter and property owner. Part of the safety and security process entails account verification utilizing personal info. We appreciate your understanding! To learn more, please visit: https://use.rently.com/blog/how-rently-makes-self-guided-tours-safe-for-renters/.
Fortunately, for those uninterested in completing our Renter verification process, agent led tours are available at most locations! Wishing you all the best in your home search!
Always easy to navigate the site
17 June 2024
Unprompted review
Reply from Rently
We appreciate your 5 star review!
Scam to pay to tour property
I called Rently to tour a house in my area listed for First Key Homes. I received a confirmation email with someone else's name and received no explanation as to whose name that was. I was then told to give my card information for a charge to physically tour the property. Total SCAM!
7 June 2024
Unprompted review
Reply from Rently
Your review has been received. We are sorry to hear of your experience.
Our Security Team believes you may have been part of a sophisticated scam operated by an entity posing as Rently. As scam behaviors are increasingly on the rise in all facets of our industry, Rently continually strives to combat fraudulent behavior via partnerships with reputable owners/operators.
For further assistance, please contact hello@rently.com with your full name, email, and phone number associated with your account.
Loved rently
Loved rently, it allowed my family to conveniently tour homes on a Saturday.
1 June 2024
Unprompted review
Reply from Rently
Thanks for your 5 star review!
They try to scam your data
They try to scam your data. Pay every time. They block account for nothing. Dont use this sarvice, dont pay for it.
30 May 2024
Unprompted review
Reply from Rently
Your review has been received. We are sorry to hear of your experience.
As scam behaviors are increasingly on the rise in all facets of our world, Rently continually strives to combat fraudulent behavior. Please know, Rently aims to partner with reputable home owners/operators and sometimes bad actors do slip through the cracks.
For further assistance, please contact hello@rently.com with your full name, email, and phone number associated with your account.
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