Rendall & Rittner Reviews 

It took some time for their response but once I started to communicate with the televant team, they were very helpful and understanding.
Online system is good but works rather slow.

During my 6 years relying on this company at my present address in London, let alone the 13 years at another address, Rhys Stephens has been the most reliable, responsive and pleasant ambassador for the firm that I have encountered. He is an asset to Rendall & Rittner.

Kishan is an absolute pleasure to work with. As a contractor, we really appreciate his professionalism, clear communication, and proactive approach. He's always responsive, organised, and genuinely cares about getting the best outcome for his clients and contractors alike.

A great property manager who is reliable, approachable, and easy to work with. Highly recommended.

I booked an appointment for my yearly window inspection and stayed home from work.

Nobody showed up, I wasted my time and when I called or inquired where was the engineer nobody replied

R&R has been managing Verdica (NW1) for about two years now. It's a new build that has been stabilising, and Fawzia and the rest of the team have been helping to resolve the issues with security/access, cleaning/hygeneie, and various other nuances. Although sometimes slow due to understandable reasons, all raised issues have been attended to and resolved so far.

The day-to-day staff is very helpful, kind and diligent. Always ready to greet you with a smile and good manners no matter the time of day - and always willing to give an extra hand if/when needed.

The staff at 101 Cleveland Street, from the concierge to the manager, night-time security, and cleaners, are all professional, dependable and friendly. They have made my experience living here a joy and I cannot recommend them highly enough.

Terrible company who continues to be opaque, and deliberately confusing on all things relating to service charge increases.

Dezrine Biko expertly manages a large residential development in North London and as a result it is kept in mint condition - it’s still like a new development! She ensures that everything runs smoothly from the gardeners, cleaners, heating engineers etc through to the concierge team. As a result, the on-site staff are incredibly helpful to residents and on top of things. Dezrine has been consistently helpful over all the years I’ve lived there, taking time to explain things in person and action issues. Her management has significantly contributed to the development being a wonderful place to live. Thank you, Dezrine!

I live in Kidbrooke Village, Greenwich, and my experience with R&R's management has been deeply disappointing.

The service charges are excessively high relative to the standard of service I've received. My annual service charge for a two-bedroom flat is over £4,600, and once ground rent is added, the total exceeds £5,000!

This has risen steadily year on year without clear justification.

I have repeatedly asked R&R for a detailed breakdown of these charges and have not received a clear or satisfactory response - requests for transparency have consistently been met with vague or incomplete answers.

This has had a direct financial impact on me: the service charge is now so high that I have been unable to sell my flat, as prospective buyers' mortgage applications have been declined by lenders due to the disproportionate service charge relative to the property value.

I would caution anyone considering a property managed by R&R to factor this into their decision.

Thanks to my estate manager Mak Miah from Royal Albert Wharf.
I have been living in my property 10yrs now, we have changed about 3 to 4 estate managers but by far Mak is a star.
This man is very into his job, you see him goes round the blocks to ensure things are in order, he is polite, approachable, helpful, supportive, socialable. He has raised standards within my community which was not done by all other previous managers. Any repairs or concerns this man get it done in timely manner. This man puts his heart in the job, not sitting in his office around a PC, he is active getting jobs done of the buildings he manage compare to previous estate managers we had.
I personally will see him to tell him face to face but i believe its important to let the company he works for know that they have a valid, effecient staff so i decided to put my review/ feedback on trust pilot.

I am extremely disappointed with this company’s customer service. I have been emailing them every week, trying to get access to my service charge account, but no one has responded.

I am literally having to chase them just so I can pay my bills, which is completely unacceptable. The lack of communication and support shows no respect for customers. The company is highly disorganized, and it feels impossible to get any help.

Jonathan the Concierge he's very polite

We had an external drainage downpipe blocked preventing water from bath, washbasin and kitchen draining out. We contacted Annya Dinsdale from R&R who was most understanding and considerate and promptly arranged for an appropriate company to attend and resolve the problem All done within 4 hours. Excellent service from Annya and should be commended.

Once again R&R requesting money from the leaseholders. It’s 10 years now that we’ve not had any building maintenance. I don’t understand why would people rate R&R as a 5* - I’m happy to share more insight of what us leaseholders have gone through. They let the guarantee expire to now charge us what they feel like it.

Here’s an update from this week, requesting more money :(:(:(

Horizons Heating Accounts S20B (2025) Insite Energy

Dear Leaseholders,

In accordance with Section 20B(2) of the Landlord and Tenant Act 1985, please find enclosed summaries of the heating charge expenditure incurred at Horizons for the year to 31st December 2025.

We are required to issue these Section 20B Notices as the heating charge accounts for the year ended 31st December will not be ready for distribution to leaseholders before 30th June 2026. Once finalised and, where applicable, audited, the accounts will be issued as soon as possible.

Kind regards,

R&R Team

It's a shame this company has been appointed to manage the ongoing development at Kidbrooke Village in South East London. The only thing they are good at is spending the residents' money without transparency or accountability. Taking full advantage of the lack of legal regulations in order to brutally increase service charges every single year. They are currently refusing to recognise the grassroots residents association that is aiming to challenge their outrageous service charge increases and demands more transparency. Avoid.

Yonathan the concierge is always helping us and also a polite and good nature.

We had a problem with our sink filling up continuously with dirty water. It took an hour to get through to anybody at Randall and Rittner. The phones were not covered. When the contractor Thomas from Ascent arrived he was very helpful and thorough. He couldn't believe our pipes and gullies were in such a state. They were full of fat and hadn't been cleaned out in years. Resulting in water backing up in to our sink. He managed to clean out the pipes etc and recommended it be done at least once a year. This problem has happened before now. But Rendall and Rittner simply don't act on reports they are given and leave everything until it becomes an emergency. The only person that helped us there was Jocelyn.

Jama is a friendly security guard, and it’s great to have team of ‘regulars’ who know the development well. Thank you all!