Relocate Removals & Storage  Reviews 186

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, professionalism, and helpfulness, noting that the teams go above and beyond to ensure a smooth and stress-free moving process. Many people highlight the excellent service, from initial quotes to the final delivery, appreciating the care taken with belongings and the efficiency of the crews. The pricing is also frequently mentioned as competitive and good value. However, some customers were dissatisfied with the delivery service, citing issues such as items being lost or damaged during the move. A few other people also felt that the unloading process was rushed, and there were instances where additional charges were applied due to delays. There were also isolated reports of unprofessional behavior from a team member and, in one severe case, there were serious concerns regarding the handling of items.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism and efficiency of the... See more

Price

Users describe positive interactions with price, often finding quotes competitive and reasonable compared to... See more

Delivery service

Customers had ambiguous experiences with delivery service. Some reviewers praised the efficiency, noting that... See more

Product

People report negative experiences with product. Many customers experienced damaged items, such as a smashed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very friendly team from office, accessor (Guy) and removals. Excellent service. Guy was friendly, professional funny and reassuring. Went out his way to help with a difficult situation and got the be... See more

Company replied

Rated 5 out of 5 stars

From the moment Guy came round, I felt at ease and knew that we were going to use Relocate Removals. Arranged with Bill and provisionally booked, as I was waiting on solicitors, but that wasn’t... See more

Company replied

Rated 5 out of 5 stars

Moving is very stressful especially if you are doing it on your own for your elderly dad, but Grant and his team were very friendly and told me not to stress or worry about anything. They looked... See more

Company replied

Rated 5 out of 5 stars

The team were lovely, efficient and friendly. The weather was very wet and miserable and Grant and his team were very mindful of covering the furniture to protect it. There was a delay in collecting... See more

Company replied


Company details

  1. Moving and Storage Service
  2. Moving Company

Written by the company

Moving house can be one of the most stressful times in your life, but here at Relocate Removals with our experience and knowledge, we’ll make sure your moving day will be one of excitement about your new beginning and not full of worry. Our family run business has been running for many years, our Director Bill has been working in the removals industry for over 40 years, so we guarantee we know a thing or two about relocating people and their belongings.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

186 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Fantastic service

We could not have asked for a better service, second time using this company and would not hesitate to use again. The removal guys were just so lovely. I cannot recommend this company enough. Thank you Bill and your team so very much, everyone went above and beyond for us today.

17 April 2026
Unprompted review
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Reply from Relocate Removals & Storage

Thank you for your kind words Carol

We wish you well in your new property

Rated 5 out of 5 stars

My review of Relocate Removals & Storage Ltd

Relocate Removals & Storage provided me with a first class service from start to finish. From the first appointment to the day of moving everything was taken care of. Ben & Barry were very thorough taking my furniture over to the house & moving my bed out of my first floor flat that I moved from. Taking it apart to move it out easily & then reassembling it at the house. They also helped box everything else that needed to be removed up, asking me what needed taking at all times during the process. They couldn't have done any more and delivered everything to the house, taking care when bringing the bulky items into the house. They marked up boxes and checked everything off. So I was very happy with the service you provided and would recommend you to anyone else who is in the process of moving. Thank you and regards. D A J Bennett

27 February 2026
Unprompted review
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Reply from Relocate Removals & Storage

Hi David. Thank you so much for your wonderful review!

We're delighted to hear you had a smooth experience from start to finish and Ben & Barry will be over the moon with your kind comments.

It was a pleasure helping you with your move and we wish you all the best in your new home :-)

Rated 5 out of 5 stars

From start to finish Relocate Removals…

From start to finish Relocate Removals made the day run so smooth and stress free what a fabulous team highly recommend.
Thank you all.

13 February 2026
Unprompted review
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Reply from Relocate Removals & Storage

Thank you so much for your kind words! We’re thrilled to hear that everything went smoothly and that our team could help make your moving day as stress-free as possible. Your recommendation means a lot to us. Wishing you all the best in your new home!

Rated 5 out of 5 stars

Fabulous team all round!

Fabulous team all round ! Excellent office team & communication before, during & after move. Removal day went very smoothly with professional, courteous & knowledgeable staff who went the extra mile!
Thanks everyone you turned a stressful day into a calm one!

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Service !!!

Fantastic service ! Highly recommend, very friendly and experienced team ! Starting from Guy , lovley , friendly and very professional, Removal team 👏 👌 made the whole process smooth and stress free, very polite , friendly , experienced and professional. Ovner Bill also very friendly and accommodating. Laydy in the office super friendly and helpful. If you need to move ...
ONLY WITH RELOCATE REMOVALS !!!!!
THANK YOU GUYS !

5 March 2026
Unprompted review
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Reply from Relocate Removals & Storage

Thank you for leaving us such a nice review, we really appreciate you taking the time, Best Wishes in your new home.

Rated 5 out of 5 stars

What a wonderful company

What a wonderful company. Made moving house a far less stressful event . Friendly staff and great service. The men were very respectful to my belongings and property. Good price too . Would most definitely recommend.

21 January 2026
Unprompted review
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Reply from Relocate Removals & Storage

Thank you Rachel for your exceptional review.

We do aim to take the stress out of all removals and help as much as possible.

Good luck in your new property

Rated 5 out of 5 stars

Ten out of ten

Great team no issues recommended

30 January 2026
Unprompted review
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Reply from Relocate Removals & Storage

Thank you for your kind words.
All the best in your new property

Rated 5 out of 5 stars

Excellent service

Moving is very stressful especially if you are doing it on your own for your elderly dad, but Grant and his team were very friendly and told me not to stress or worry about anything. They looked after my dad as he has mobility problems and left his chair til last to go on the lorry.
Packed everything up with care and unpacked everything and built beds back up for us and plumbed washing machine in.
From booking our slot with Bill to the end was an excellent service.
Would definitely recommend relocate removals and would definitely use them in the future!!

30 January 2026
Unprompted review
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Reply from Relocate Removals & Storage

Thank you for for such a lovely review, its always nice to hear. Best wishes for you Dad in his New Home,.

Rated 5 out of 5 stars

Fantastic Removals company!

I would have no hesitation in recommending Relocate Removals. Fantastic communication from Lisa & Beccy (apologies if incorrect). The crew arrived early on move day with a ‘can do’ attitude. Courteous, professional and engaging throughout, they all worked hard and with a smile, nothing was too much trouble! Bill, you’ve got a great team! Thanks for making our move a great experience!!

12 February 2026
Unprompted review
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Reply from Relocate Removals & Storage

Thank you for taking the time to leave us a review, I will pass your kind words onto the staff & crew, Good Luck in your new home.

Rated 5 out of 5 stars

Really good

Really good - we used Relocate at really short notice (we found the move was happening on Monday and Wednesday we were in). Couldn't fault the eexperience from start to end. Lovely crew!

14 January 2026
Unprompted review
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Reply from Relocate Removals & Storage

Thank you so much for your kind feedback. We’re so happy to hear that the move went well!
We wish you all the happiness in your new home :-)

Rated 5 out of 5 stars

Excellent Service

From the moment Guy came round, I felt at ease and knew that we were going to use Relocate Removals.
Arranged with Bill and provisionally booked, as I was waiting on solicitors, but that wasn’t a problem.
Exchanged on the Tuesday and confirmed the move for Thursday.
Bill and his team were excellent from start to finish, the guys worked hard and were careful and listened and asked where we wanted belongings moved to.
Can’t fault’s these guys and would highly recommend if your planning a move in the future.

29 January 2026
Unprompted review
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Reply from Relocate Removals & Storage

Thank you for taking the time to leave us a review, it is very much appreciated, Good Luck in your New Home

Rated 5 out of 5 stars

One man arrived the day before and…

One man arrived the day before and packed most of the stuff, very polite and professional. On the day three men arrived at 0830 and were very professional and polite, they stripped the king size bed with a tv in it and packed everything with protection and padding would highly recommended the company and have asked for the same team when we move into our new house

9 January 2026
Unprompted review
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Reply from Relocate Removals & Storage

Thank you so much for your kind feedback. We’re delighted to hear that both the packing day and your moving day went smoothly and that the team took great care with your belongings, especially your king-size bed with the built-in TV. I’ll be sure to pass your lovely comments on to the crew – they’ll really appreciate it.

We look forward to helping you again when you move into your new home!

Rated 4 out of 5 stars

Would recommend

Guy come and gave us a quote, which was the best out of 5 companies. The guys arrived promptly loaded lorry and Luton in quick time. Was a bit disappointed that some items had to be left behind due going over weight on vehicles. Had to collect items a few weeks later.

5 December 2025
Unprompted review
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Reply from Relocate Removals & Storage

Thank you for taking the time to leave your feedback. We’re really pleased to hear that you were happy with our quote and that our team arrived promptly and worked efficiently on the day.

We do, however, apologise for the inconvenience caused by some items having to be left behind due to vehicle weight limits. While safety regulations mean we must strictly adhere to these limits, we understand how frustrating it can be to have to collect remaining items at a later date.

We appreciate your understanding and thank you again for choosing us. Your feedback helps us continue to improve our service.

Rated 5 out of 5 stars

Would 100% recommend this removals…

Would 100% recommend this removals company!!!

From the initial quote they were super professional and friendly.
The admin was easy and the lady that helped us could answer all of the silly questions we had.
On the day, the team of removers arrived early and had everything packed up in the van in the blink of an eye! The team of 5 were incredibly friendly and fun to interact with and could not fault them in any way!
They had to wait around for us to receive the keys with no fuss. Once we had the keys, everything was out and loaded in to the new house so quickly but carefully!

They were absolutely incredible and took away all of the stress of moving! Would absolutely use them again if needed!

Thank you SO much for being amazing!!!

16 January 2026
Unprompted review
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Reply from Relocate Removals & Storage

Thank you for taking the time to leave us a review, it is very much appreciated, Good Luck in your New Home.

Rated 5 out of 5 stars

Very friendly service

Very friendly service, arrived on time, van was loaded quickly and unloaded after we had the keys for the new property.

9 January 2026
Unprompted review
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Reply from Relocate Removals & Storage

Thank you for taking the time to leave a review for us, best wishes in your New Home

Rated 5 out of 5 stars

A very complex move from Kent to…

A very complex move from Kent to Cornwall, house and annexe to move but the guys were easy to get along with and the move went well

24 November 2025
Unprompted review
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Reply from Relocate Removals & Storage

Thank you very much for your kind feedback. We’re really pleased to hear that, despite the complexity of the move from Kent to Cornwall, everything went well and our team made the process easier for you. Wishing you all the best in your new home.

Rated 5 out of 5 stars

Lovely experienced team

The team were lovely, efficient and friendly. The weather was very wet and miserable and Grant and his team were very mindful of covering the furniture to protect it. There was a delay in collecting the keys so we ended up moving in late in the day, yet they were patient and careful. Grant even set out the furniture in the living room so we could at least relax and put our feet up once they’ve gone!

1 December 2025
Unprompted review
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Reply from Relocate Removals & Storage

Thank you so much for taking the time to leave such a thoughtful review. We’re really pleased to hear that Grant and the team made a positive difference on what sounds like a very wet and challenging day! They always take great care to protect customers’ belongings, and it’s lovely to know their patience and attention to detail helped make your move-in a little easier despite the delays. We’re especially glad you were able to relax in your living room at the end of the day. Wishing you every happiness in your new home, and thank you again for choosing us.

Rated 5 out of 5 stars

Recommended

Relocate were excellent in handling my short notice move. They arranged to move my belongings into storage over the weekend and deliver them a few days later.

On both days, the teams were hard working, polite and careful with all our items.

Their Ts+ Cs, especially around waiting times, are very favourable and their quote was competitive. Guy, who undertook a survey to establish our moving needs, was reassuring and very knowledgeable.

I would use Relocate again and would recommend them to anyone moving.

21 November 2025
Unprompted review
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Reply from Relocate Removals & Storage

Thank you for taking time to leave us a review, Good Luck in your New Home

Rated 5 out of 5 stars

Hard working team who managed the whole…

Hard working team who managed the whole move very well. These guys are tireless in their work and I would definitely use use again.

7 November 2025
Unprompted review
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Reply from Relocate Removals & Storage

Thank you for taking time to leave us a review is is very much appreciated, Good luck in your new home.

Rated 5 out of 5 stars

Great service

Great service, friendly efficient staff on removals and in the office. The whole process was very painless. Thanks to all at relocate Removals.

13 November 2025
Unprompted review
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Reply from Relocate Removals & Storage

Thank you so much for your wonderful review! We’re delighted to hear that you had a smooth and stress-free experience with our team. Our office staff and removal crews work hard to provide friendly, efficient service, and it’s great to know it made a difference.

We truly appreciate your kind words and thank you for choosing Relocate Removals! If you ever need our help again, we’re here for you.

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