Regent Holidays Reviews 

695
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 116 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the meticulously well-planned itineraries, stunning destinations, and exceptional local guides who provide deeply knowledgeable and friendly service throughout every single journey. Travelers also deeply appreciate the seamless organization, comfortable and well-located accommodations, as well as the responsive support staff who ensure entirely smooth and memorable holidays. Consumers consistently express their eagerness to book future trips with the agency again. However, some people mentioned occasional drawbacks regarding specific hotel accommodations, noting that certain alternative lodgings or initial rooms did not fully meet expectations, standard quality, or original descriptions.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are efficient, knowledgeable,... See more

Holidays

Users describe positive interactions with holidays, highlighting a high level of satisfaction and praising... See more

Service

Customers consistently note positive experiences with service, praising the team for efficiently organizing... See more

Location

Reviewers mention positive feedback about location, emphasizing that hotels were in perfect spots and very... See more

Quality

Clients share positive opinions on quality, consistently highlighting the high standard of accommodations,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We received excellent help in planning our holiday. We were grateful that we were able toffy from Manchester. Lovely spacious room at the hotel and an excellent choice for breakfast. We had a brillian... See more

Rated 5 out of 5 stars

We booked the Havila Fjords trip with Peter and it was the best holiday we had. From the beginning Peter was able to provide with exactly what we wanted- knowledgeable, patient, accommodating- prefect... See more

Rated 5 out of 5 stars

In just six full days we managed to see a lot of Turkmenistan. Guli our guide was brilliant and steered us around Ashgabat and Merv. The programme was expertly arranged by Carl with emphasis on the th... See more

Rated 5 out of 5 stars

Every thing very well planned and hotels first class especially Kviknes. In terms of the schedule we could perhaps have had an extra day in Oslo, but the trip up to Balestrand and then on to Bergen wa... See more

Company replied


Company details

  1. Cultural Tours Provider

Written by the company

Specialists in the alternative, Regent has been pioneering travel experiences since 1970. With Regent, out-of-the-ordinary comes as standard and you will learn first-hand about people and places that others have only heard of.

Regent Holidays

Written by the company

Over 45 years experience
Knowledgeable & experienced Travel Specialists
Tailor-made holidays & small group tours
British Travel Awards Winner 2017

Contact info

4.8

Excellent

TrustScore 5 out of 5

695 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(695)

112 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First trip with this Company

Just returned home from an amazing trip to Norway. 1 night Bergen, 1 week Havila Voyages, 1 night in the Snowhotel Kirkenes and 1 night in Oslo, all arranged by Peter at Regent Holidays. All the hotels were of the highest standard and in great locations. Havila was amazing! For the amount we paid for the whole trip I think it was all really good value for money. First time using this hassle-free, no-stress company and we will definitely consider using them again.

24 March 2025
Unprompted review
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Reply from Regent Holidays

Dear Elizabeth,
Thank you for taking the time to share such a wonderful review. I know Peter will be delighted by your comments. We appreciate your custom and for considering us again for the future - we look forward to assisting you again.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Excellent organisation

The organisation was seamless and totally stress free. I’m planning to use Regent Holidays again for my next holiday!

25 March 2025
Unprompted review
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Reply from Regent Holidays

Dear Andrew,
We are delighted to read your review and to know that you'll continue to use Regent for your future travels. Thank you for your kind words.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Wow, simple as that..

Just arrived back from my Tromso/Svalbard experience and all I can say is wow, what an experience. The booking went like clockwork, the itinerary was excellent and well paced, the hotels were centrally located and the breakfasts were tasty.
The companies used for the activities were top notch and their guides were brilliant.
This was my first time using Regent and I would use them again and i would recommend them.

23 March 2025
Unprompted review
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Reply from Regent Holidays

Dear Douglas,
It's a pleasure to read your review and to know that you had a fantastic trip. Thank you for your heartfelt words, which we really appreciate. We look forward to assisting you again in the future with your travel.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Well organised holiday

Well organised holiday, easy to use documentation and did what it said on the tin!

21 March 2025
Unprompted review
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Reply from Regent Holidays

Dear Philip,
Thank you for taking the time to share your positive feedback.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Good travel company

Professional & reliable travel company with good range of destinations. Have used before and would use again.

28 March 2025
Unprompted review
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Reply from Regent Holidays

Dear Mark,
Thank you for sharing your positive feedback, we really appreciate it. We look forward to assisting you with a Regent holiday again.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

We just got back from an incredible…

We just got back from an incredible trip by rail across the arctic circle. We've not used Regent before and they were brilliant, and great value for money. Emma Brown (Nordic specialist) was fabulous - she listened to all our requirements and made sure the trip was well booked and seamless. We are already thinking of using Regent for our honeymoon next year! Thanks so much again

10 March 2025
Unprompted review
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Reply from Regent Holidays

Dear Nicola,
Thank you so much for taking the time to share such lovely feedback. It sounds like you had a wonderful time! I'm so pleased to note that the trip Emma put together for you was so seamless. We look forward to assisting you in the future.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Brilliant experience

Just got back from an amazing holiday in Norway. Booked through Regent who were knowledgeable, helpful and able to answer all questions even trivial enquiries. The holiday was more or less seamless. Will definitely use again.

14 March 2025
Unprompted review
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Reply from Regent Holidays

Dear Neil,
Thank you so much for taking the time to share your feedback. It's a pleasure to read your review and to know that the itinerary Regent created for you, was thoroughly enjoyed.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Tromso and Svalbard

I just got back from an 8 day holiday in Tromso and Svalbard. It was perfect from start to finish. I had the most amazing time. I am so grateful and impressed to Emma Brown and Regent for the flawless organisation of my holiday which meant I had no stress and could fully enjoy every moment.
I could not recommend Regent more. Thank you

12 March 2025
Unprompted review
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Reply from Regent Holidays

Dear Steph,
We are delighted to read your review and to know you had an amazing time on your recent trip. Thank you for your comments, I know Emma will be thrilled to read them.
Thank you for positive endorsement and I hope we have the opportunity to look after your travel plans in the future.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Inari Wilderness Hotel - Fabulous Holiday

Jo helped me plan the perfect getaway to Lapland and her knowledge of the activities and accommodation was excellent. All the team at Regent were helpful when I had a query prior to departure. We stayed for 4 nights at the Inari Wilderness hotel in the chalet accommodation.

The room was clean, spacious and we had a great view overlooking the lake. The activities were really well organised with friendly, informed staff. They allowed us to change one of activities whilst there. The food was delicious and although buffet never ran out. I would absolutely recommend both Regent and the hotel.

We were even lucky enough to see an excellent display of the northern lights.

13 March 2025
Unprompted review
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Reply from Regent Holidays

Dear Caroline,
Thank you for taking the time to share such a wonderful review. Jo and the team will be delighted by your comments. We truly appreciate your custom and recommendation. I'm so pleased to hear that you got to witness the Northern Lights, makes a wonderful trip even more special.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Lovely Lofoten Islands

We have just returned from our wonderful and very well planned four night trip to the Lofoten Islands in Northern Norway. The activities and scheduling were excellent and the scenery is absolutely spectacular. The drive from Evenes airport to Svolvaer added to the adventure but allow plenty of time (3-4 hours) especially in the snow. The Scandic Hotel at Svolvaer has the most incredible views and if weather allows superb Northern Lights displays. We learnt how climate change is affecting this fragile environment so now is definitely the time to go. Thankyou for the excellent organisation.

5 March 2025
Unprompted review
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Reply from Regent Holidays

Dear Jeff,
Thank you for sharing such a wonderful review of your trip to Norway. We are thrilled to note that the itinerary we created, met your requirements so well and was thoroughly enjoyed.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

A great experience in the Philippines!

Stef planned a great itinerary for our Philippines holiday and was very responsive to our requests for tweaks to get it just right. The holiday more than matched our expectations. We were also very impressed with the local tour company, Blue Horizons, who were very organised, kept in touch throughout our tour and provided some excellent guides. Special mention to Jessy who was our guide in northern Luzon - do ask for her by name if planning a similar trip!

15 February 2025
Unprompted review
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Reply from Regent Holidays

Dear Sarah,
It's a pleasure to read your review and to know that you received great service from Stef. We appreciate you sharing such positive comments.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

A very short notice Norwegian cruise..

A very short notice Norwegian cruise..
Regent holidays managed to tick every box and more..
Lots of experienced and knowledgeable advice
No pressure to go on on trips /extra excursions
Food was fab
A very quiet holiday!

9 February 2025
Unprompted review
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Reply from Regent Holidays

Dear Tracy
Thank you so much for taking the time to share your feedback. It's a pleasure to read your review.
Best wishes
Gemma - Customer Resolutions

Rated 4 out of 5 stars

4 day trip to Tromso and Malangen, overall great. Book activities well in advance and perhaps base yourself just in Tromso on a short trip…

4 day trip to Tromso and Malangen resort. Booking was good and easy and the Thon hotel polar excellent with probably the best hotel breakfast we have ever had. We had 2 Northern lights tour, one from Tromso booked by Regent and one we booked ourselves at Malangen. Both very good, though the Tromso very much better organised.
The Malangen resort in a great setting. We were warned/ advised to take food with us as on B and B. Other British tourists had half board We booked dog sledging there which was great BUT you need to be aware classed as an extreme sport as you may crash and very jarring on your back even if you dont. Be aware that many activities in Tromso and at the resort are sold out well in advance so pre book long before you travel. Tromso is in the Arctic so you will need shoe spikes to prevent falling ( pavements are not cleared of ice )
Tromso has lots of attractions and in retrospect we probably should have stayed there as travelling from the resort used up one day of our holiday

3 March 2025
Unprompted review
Rated 5 out of 5 stars

My experience of Regent during the booking stage

My experience of Regent during the booking stage of a tailor made road trip to Norway has been excellent. My brother and I are really looking forward to our trip later in the year.

26 February 2025
Unprompted review
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Reply from Regent Holidays

Dear Sue,
Thank you so much for taking the time to share your feedback. It's pleasure to read and we hope you have a wonderful trip to Norway this year.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Wonderful service

Only booked so far but if the trip is as good as the service we are in for a real treat,

28 February 2025
Unprompted review
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Reply from Regent Holidays

Dear Mr Lucken
Thank you for sharing your review of the booking process, it's lovely to hear that you're so pleased with the service. We hope you have a wonderful trip.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Winter break in Tromso

We went to Tromso for a 4 night winter break to see the Northern lights and they did not disappoint. We did 2 trips to see them one on land and the other on water and they obliged both nights.
We had very mild weather with sunny skies and no rain, unfortunately no snow until our drive to airport for departure.
We stayed at The Thon Tromso and were very impressed with the property the staff and the location, breakfast included was magnificent, doubt anyone could think of anything missing.
Peter was very helpful before our holiday and answered all our queries.

25 February 2025
Unprompted review
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Reply from Regent Holidays

Dear Janet,
Thank you for taking the time to share such a complimentary review. It is very much appreciated, and we are delighted to know you are very happy with our service. I hope we have the opportunity to take care of your future holiday plans.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Sweden Arctic Tour

We travelled from the UK to Sweden for a week (Stockholm / Kiruna / Abisko / Kiruna / Stockholm). Planes, Trains & Automobiles and every transfer went like clockwork. Really well organised, tailored the trip to meet our needs. Lovely hotels, great excursions (dinner in the SkyStation at the top of the mountain a highlight).

Throughout the whole booking process the agent there we used (Peter) did a great job of building the tour we needed and great communication throughout.

Our second trip with Regent and won’t be our last.

16 February 2025
Unprompted review
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Reply from Regent Holidays

Dear Lee
Thank you for taking the time to share such wonderful feedback with us. I'm delighted to hear that everything went well and ran like clockwork. Thank you for your repeat custom, it's much appreciated, and we look forward to seeing you again on a Regent holiday again soon.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Great Lapland holiday

I found Regent online when looking for Lapland holidays - we have usually booked our own holidays rather than using an agent. I was really impressed how easy and how organised it all was. Emma our adviser was great and the holiday was fabulous- would definitely recommend Apukka!

19 February 2025
Unprompted review
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Reply from Regent Holidays

Dear Rachel,
Thank you for such a positive review. It's such a compliment to know that you were impressed by our service - Emma will be delighted to read this. We hope to welcome you back on another Regent trip again in the future.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Tromso 5 day trip

Absolutely fantastic holiday to Tromso, what a lovely place. Snowed most days and saw the Northern Lights most nights. Husky sledging, snowmobiling and a Fjord and fishing trip, all excellent value and great fun. Well organised from start to finish. Highly recommended.
Thank you

14 February 2025
Unprompted review
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Reply from Regent Holidays

Dear Edward
Thank you so much for taking the time to share your feedback of your recent trip to Tromso. It sounds like you had such a fantastic experience there, seeing the Northern Lights is always a special moment. Thank you for your recommendation, it's much appreciated.
Best wishes
Gemma - Customer Resolutions

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