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Regency Reviews 1,333

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TrustScore 5 out of 5

4.9

Furniture Store
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Review summary

Created with AI, based on recent reviews

Looking at 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, knowledge, and friendly demeanor, both in-store and during delivery. The delivery service is consistently highlighted as efficient, prompt, and professional, with many appreciating the team's willingness to assemble items and remove packaging. People are also very satisfied with the quality of the products, finding them comfortable and well-made. However, some customers experienced issues with delivery estimates, noting that their items arrived later than initially promised. A few also mentioned that display mattresses in the showroom might not accurately represent the feel of a new mattress.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting efficient, prompt, and timely... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being informative,... See more

Service

Consumers find service to be positive, highlighting helpful and efficient interactions from sales to... See more

Product

Reviewers mention positive feedback about the product. Customers are very pleased with the quality and... See more

Quality

Users describe positive interactions with quality. Customers are very pleased with the quality of products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant from start to finish. When planning our move to the island, Ben and his team helped furnish our home from top to bottom. Excellent service on teams, as we were based in the... See more

Rated 5 out of 5 stars

We recently bought a new bed from Regency with underbed storage, and we’re really pleased with it. There were lots of style options available, and we were able to choose one that lifts up from the bo... See more

Rated 5 out of 5 stars

I had a lot of help in store when choosing my chairs and was given as much time as I needed to choose the fabric. After placing my order I was given a provisional delivery date and my order arrived... See more

Rated 5 out of 5 stars

Regency arrived at the time they estimated they would - they delivered the bed without fuss and installed in the bedroom and took all the packaging away. The 3 people who came were pleasant and carin... See more

Company details

  1. Furniture Store

Written by the company

Regency offer a large range of beautiful, high quality beds, upholstery and home furnishings, with free delivery and others services available. Visit Regency today.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

Everything was great I tested the…

Everything was great I tested the mattress in the shop and was satisfied, then eight weeks later the mattress arrived! I found that there was too much memory foam, it appears to be too soft for me.

17 April 2026
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Reply from Regency

Hi Patti,
We're sorry your new mattress isn't exactly how you expected it to be. We do try our best to ensure all our customers purchase the exact right mattress for them. Please contact the Sales Team and we look to see if there is anything we can do to improve your comfort.
Best Wishes
Team Regency

Rated 5 out of 5 stars

Friendly

Friendly, helpful service in the store and on the phone.
Item delivered safely on the day and at the time promised.
We are very pleased

2 April 2026
Rated 5 out of 5 stars

Quick and easy process

There were plenty of items to try in the shop with some in stock too. Easy process from start to finish. Booked a provisional date for delivery and it was all confirmed. I was worried about the sofa bed fitting in the room, but the team of 3 made quick and light work of it with no issues. Great service.

2 April 2026

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