This has been one of the worst online shopping experiences I’ve ever had. I placed an order, paid in full, and received barely 20–25% of what I actually ordered. Despite delivering only a fra... See more
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I ordered 3 boxes of mangoes to compare the different varieties. Easy to order, lots of delivery slots and order arrived well packaged and without any delay. Best part, the mangoes were super tasty. I... See more
Company replied
Normally, if a website doesn't display a UK address, then the company don't get my custom. However, a friend had recommended Red Rickshaw as bona fide and so I ventured an order for goat meat. The exp... See more
Company replied
Placed an order for Yellow Dragon fruit which are near impossible to source in the UK. Order came quickly, very well packed. Fruit was absolutely perfect, delicious, ripe and ready to eat. I am not... See more
Company replied
Company details
Written by the company
Red Rickshaw is the home of hard-to-find ingredients, specialising in world foods and ingredients. We empower cooks to create authentic cuisines from around the globe with premium quality, fresh and seasonal ingredients.
Contact info
5 St Andrew Street , EC4A 3AF, London, United Kingdom
- 02079934988
- hello@redrickshaw.com
- www.redrickshaw.com
2.4
Poor
3K reviews
Replied to 56% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Convenient and Reasonable
It's convenient for me as I mostly order non perishable items in bulk and get it delivered. I order those items which I feel the prices are reasonable compared to local supermarkets
10 April 2022
Unprompted review
Reply from Red Rickshaw
Hi Sreerag,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Kind regards,
The Red Rickshaw Team
Very reasonable prices and great service
10 April 2022
Unprompted review
Reply from Red Rickshaw
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
We are so happy to hear you will be using Red Rickshaw again, we are sure you will continue to love our products.
Kind regards,
The Red Rickshaw Team
Mango Heaven.
Mango Heaven.
Ordered as a treat, and I have never found this quality in the UK.
Not cheap, but I will be buying again.
10 April 2022
Unprompted review
Reply from Red Rickshaw
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
We are so happy to hear you will be using Red Rickshaw again, we are sure you will continue to love our products.
Many thanks,
The Red Rickshaw Team
I am really disappointed with the…
I am really disappointed with the purchase of alphonso mangoes delivery was on time but when I opened the box some were black
Had them today completely sour to taste
Really disappointed for the price that we paid
9 April 2022
Unprompted review
Reply from Red Rickshaw
Thank you for getting in touch. We do apologise for the condition of the mangoes delivered. This is certainly not to the standard we expect.
Please call our customer service team on 0207 993 4988, and a member of our team will be more than happy to help. Or alternatively send us an email to hello@redrickshaw.com quoting your order reference number and we will get this resolved as a matter of urgency.
Best wishes,
The Red Rickshaw Team
My pink fir apple potatoes arrived on…
My pink fir apple potatoes arrived on time and in good condition. The price for the potatoes and delivery, I thought excellent.
8 April 2022
Unprompted review
Reply from Red Rickshaw
Hi Katharine,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Many thanks,
The Red Rickshaw Team
Superlative service
Superlative service. I'd ordered fresh fruits to be delivered to my relatives, who were recovering from Covid. Excellent comms all the way, my relatives were delighted and said all fruits were beautiful and fresh. Thank you so much!
8 April 2022
Unprompted review
Reply from Red Rickshaw
Hi Karen,
We are incredibly grateful that you took the time out to leave us a 5-Star review.
We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Kind regards,
The Red Rickshaw Team
Very convenient…
It's so convenient for me as iam working,and i book it on the go and get it delivered when I need it.i don't go for my groceries and vegetables now,it comes to my door step,iam very happy about it.
7 April 2022
Unprompted review
Reply from Red Rickshaw
We are incredibly grateful that you took the time out to leave us a 5-Star review.
We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Kind regards,
The Red Rickshaw Team
Great product range
Great product range, competitively priced; excellent customer service!
7 April 2022
Unprompted review
Reply from Red Rickshaw
Hi Graham,
What amazing comments, it's fantastic to hear how much you’re enjoying your products from Red Rickshaw.
It's our pleasure, we can’t wait for you to see all of our upcoming products, so exciting
Kind regards,
The Red Rickshaw Team
Thanks for the amazing mangoes
6 April 2022
Unprompted review
Reply from Red Rickshaw
We are incredibly grateful that you took the time out to leave us a 5-Star review.
We are so happy to hear you will be using Red Rickshaw again, we are sure you will continue to love our products.
Kind regards,
The Red Rickshaw Team
Excellent online shop to buy all types…
Excellent online shop to buy all types of grocery items especially Indian and love their mango season.
6 April 2022
Unprompted review
Reply from Red Rickshaw
Hi Ravi,
What amazing comments, it's fantastic to hear how much you’re enjoying your products from Red Rickshaw.
It's our pleasure, we can’t wait for you to see all of our upcoming products, so exciting.
Kind regards,
The Red Rickshaw Team
Excellent service Good delivery…
Excellent service Good delivery service Relaible
6 April 2022
Unprompted review
Reply from Red Rickshaw
We are incredibly grateful that you took the time out to leave us a 5-Star review.
We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Kind regards,
The Red Rickshaw Team
I love ordering food from Red Rickshaw
I love ordering food from Red Rickshaw. Great selection and good prices. Everything is well packed and the shipping is first class. Loving the food that we’re cooking too! Thanks. Wonder store.
6 April 2022
Unprompted review
Reply from Red Rickshaw
Hi Mark,
What amazing comments, it's fantastic to hear how much you’re enjoying your products from Red Rickshaw.
It's our pleasure, we can’t wait for you to see all of our upcoming products, so exciting.
Kind regards,
The Red Rickshaw Team
Thank you
I ordered a modest amount for my first shop with Red Rickshaw. Website, prices, products,delivery absolutely brilliant. Hope to spend more on my next orders.
6 April 2022
Unprompted review
Reply from Red Rickshaw
We are incredibly grateful that you took the time out to leave us a 5-Star review.
We are so happy to hear you will be using Red Rickshaw again, we are sure you will continue to love our products.
Kind regards,
The Red Rickshaw Team
Fresh - oh so not!
I ordered some fresh vegetables and mangoes after reading the reviews. I was very disappointed on receipt of the items as all the items were over ripe. The mangoes were all squishy - not even one was worth saving - what a waste of money. I don't think I would even have had them on display in a shop. The methi was all yellow - don't think the term fresh would be applicable. I have ordered items from other online stores and would rate red rickshaw the worst to date. Will never purchase from here again.
6 April 2022
Unprompted review
Reply from Red Rickshaw
Hi Jyoti,
Thank you for providing this feedback and I am ever so sorry to hear that you're dissatisfied with your order and how it has been dealt with.
Your feedback has also been passed on to our operations team so that they can investigate the issue.
I sincerely apologize for any inconvenience caused and our customer service team will be in contact and get this resolved as a matter of urgency.
I completely understand that your recent experience was frustrating and I want to apologise on behalf of myself and the whole team.
Best wishes,
The Red Rickshaw Team
Reply from Red Rickshaw
Hello Mr Glover,
We are incredibly grateful that you took the time out to leave us a 5-Star review.
What amazing comments, it's fantastic to hear how much you’re enjoying your products from Red Rickshaw.
Please do let us know if you would like to discuss anything further.
Kind regards,
The Red Rickshaw Team
Great authentic food products
Great authentic food products, good communication and a great delivery service.
The pickle’s are fantastic
6 April 2022
Unprompted review
Reply from Red Rickshaw
Mr Wilson,
Thank you so much for taking the time to leave this excellent review. What amazing comments, it's fantastic to hear how much you’re enjoying your products from Red Rickshaw
Please let us know what we can do for you in the future.
Kind Regards,
The Red Rickshaw Team
l will certainly use this company again.
Great service everything was well packaged. Delivery was very prompt.
6 April 2022
Unprompted review
Reply from Red Rickshaw
Hi Malcolm,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Kind regards,
The Red Rickshaw Team
It was a surprise I received my order 5…
It was a surprise I received my order 5 days early thanks
5 April 2022
Unprompted review
Reply from Red Rickshaw
Hello Mr Dudley Walton,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime
Kind regards,
The Red Rickshaw Team
Reply from Red Rickshaw
Hi Ranya,
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Kind regards,
The Red Rickshaw Team
Such sweet mangos
Such sweet mangos! Ordered after I came across an ad on Instagram and knew I was taking a risk. But that paid off as the whole family are talking about them and we've just had more for dessert. Love!
5 April 2022
Unprompted review
Reply from Red Rickshaw
Hi,
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Kind regards,
The Red Rickshaw Team
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