Red Paper Plane Reviews 

1,034
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the helpfulness and responsiveness of the staff in every interaction. Many people are impressed with the high quality of the products, including the video brochures and pop-up items, noting their impressive design and visual appeal. Reviewers also appreciate the efficient order process, from initial inquiries to receiving the final product, often mentioning fast shipping and well-packaged items. However, some customers experienced minor issues, such as a loose glue on a video box or a missing item, and a few found the reordering process for new artwork to be less straightforward.

What people talk about most

Product

Customers had positive experiences with the product, consistently praising its quality and design, with many... See more

Customer service

Users describe positive interactions with customer service, highlighting great communication and excellent... See more

Quality

Customers consistently note positive experiences with quality, with many expressing satisfaction with the... See more

Order

Reviewers highlight positive aspects of order, with many expressing excitement for their first order or... See more

Staff

Consumers find staff to be positive, with many reviewers describing the team as incredibly helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are exploring some new methods of reaching out to our target audience - Red Paper Airplane delivered on the samples!! Thank you so much for letting us put our hands on these things to help us make... See more

Company replied

Rated 5 out of 5 stars

I spoke with my rep Julie Collins on webcam and she answered my questions well. She gave me a code to get a free video mailer sample with free shipping! I ordered one and it arrived. I uploaded a prev... See more

Company replied

Rated 5 out of 5 stars

Greetings, aside from the excellent customer service talents of Theresa, she provided me with a free sample that was excellently packaged and swiftly delivered to me. I, in turn, mailed this wonderful... See more

Company replied

Rated 5 out of 5 stars

I've been working with the team at Red Paper Plane for a few years now, and their video brochures are just incredible. I even had a rush request that I personally thought was impossible, truly a total... See more

Company replied


Company details

  1. Prints and Signs Store
  2. Business to Business Service

Written by the company

At Red Paper Plane®, we know how important it is to provide a visual and tactile experience when it comes to direct mail materials. Our company has produced thousands of effective direct mail designs over the years and know that your clients will be more responsive to our formats due to the emotional connection that's created with your brand. Red Paper Plane is the only place to create these interactive direct mail marketing materials online. Whether you're launching a new product, creating brand awareness or trying to generate buzz for an upcoming corporate event there is no better way than to send a direct mailer designed by you here at Red Paper Plane.

Red Paper Plane

Written by the company

Premium Interactive Print Solutions
Easy to Download Templates for All Products.
Quick & Easy Pricing
Easy to calculate project pricing on each product page
Low Minimum Order Quantity
Order as few as 10 and up to 100,000+

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,034)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

EXCELLENT

Top tier customer service

7 February 2023
Red Paper Plane logo

Reply from Red Paper Plane

Thank you for the compliment !

Rated 5 out of 5 stars

The product!

The product!
The timely shipping!
The wrapped in maroon tissue paper :)

17 February 2023
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Reply from Red Paper Plane

We appreciate the feedback we take pride in our packaging, thanks !

Rated 4 out of 5 stars

Nice printing but paper is flimsy

Nicely produced piece, easy to design with their templates. I just wish it was on sturdier paper. I got the tablet flapper which is a really cool design but for being so large, I was hoping the paperstock they printed on would be heftier, especially for $50/unit (we only needed 3). Colors look nice but it feels fragile and flimsy. Wish there was an option to select a heavier stock.

30 January 2023
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Reply from Red Paper Plane

We appreciate your feedback, I have requested your salesrep give you a call to discuss alternatives.

Rated 5 out of 5 stars

I loved the 3d proofing and speed to…

I loved the 3d proofing and speed to delivery.

10 February 2023
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Reply from Red Paper Plane

We are incredibly grateful that you took the time out to leave us a 5-Star review. The 3d proofing is amazing ! Thank you.

Rated 5 out of 5 stars

Easy

It was easy to order. The samples were just what my customer needed to make a decision on an upcoming project. The diversity of unique mailers is great

18 January 2023
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Reply from Red Paper Plane

Glad to hear how successfully those samples worked for you.

Rated 5 out of 5 stars

Always great service

Always great service! I have ordered our company Holiday globe cards from Red Plane for 3 years now and we continue to get many compliments. Thank you!

23 December 2022
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Reply from Red Paper Plane

Thank you for shopping with us ! Our holiday card definitely impress !

Rated 5 out of 5 stars

Great product

Needed some samples for my client. Unfortunately, client went in another direction.

16 December 2022
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Reply from Red Paper Plane

Sorry to hear you client went in another direction but appreciate the feedback on our free samples.

Rated 5 out of 5 stars

Way more than 5 stars!

Red Paper Plane was helpful during the whole process. Answering questions about concerns I had with my design. The time from start to finish on my holiday card was a fast turn around time as well. The quality of the product was amazing. Beyond happy with their work.

8 December 2022
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Reply from Red Paper Plane

Thank you ! We enjoyed assisting you with your design.

Rated 5 out of 5 stars

We love your products and your service

We love your products and your service. You went above and beyond to connect us with a designer who helped our designer customize the gingerbread house to a perfectly branded ornament for our client. Thank you so much. Can't say enough good things about Red Paper Plane - have used you for i think 5 years straight.

14 December 2022
Unprompted review
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Reply from Red Paper Plane

You are very welcome ! We appreciate your loyalty and we are always here to help.

Rated 5 out of 5 stars

Thank you so much for your creativity!

Thank you so much for your creativity, speed and professionalism! We had an idea to print a holiday card to send to donors to our school and you were able to execute it beyond our expectations. It was very easy to follow your template and upload our design. We loved how you displayed a 3D sample immediately after we uploaded the design on your site. Not only was the technology clear and straightforward to use, your team was responsive and diligent -- thank you especially Keith and Leslie. Thank you also to the whole team behind the scenes, we know how hard you worked because our cards were produced and sent in less time than you quoted. We had you direct mail and the mailing label and envelope looks excellent. Our donors have been raving about how different and beautiful the card is. Amazing quality, vibrant colors and just so so clever!

7 December 2022
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Reply from Red Paper Plane

What an awesome review we appreciate your business ! Keith and Leslie say thank you for the shout out as well it was their pleasure to assist you.

Rated 4 out of 5 stars

Great products, so-so customer service

I'm just in love with the products this team makes. We used the "Step Pop Card Holder" for our holiday card, and received so many comments from our clients about how great the card was. It was engaging, and just perfect - exactly what we wanted. Our order was prepared and shipped within their stated timelines and overall quite happy with the product.

The only point of frustration was around responsiveness. Prior to my order, I could call and speak with someone. Once my order was placed and I was looking for order updates, not a single phone call was answered or returned. Once I voiced frustration they were responsive and apologetic, but I was still in the blind for about a week.

1 December 2022
Rated 5 out of 5 stars

Love my kit!

Ordering was easy and the samples that arrived gave me a clear picture of the quality that RPP offers

5 December 2022
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Reply from Red Paper Plane

Glad to hear you loved the samples, and remember we are always here to assist you in the ordering process once a selection is made.

Rated 5 out of 5 stars

Excellent quality and service

We got exactly what we needed for our project on a fast turn around. Working with this company was the best customer service I have experienced in a while. Everyone was kind and helpful, even when I had a tight deadline to meet. It was handled professionally and the final product was excellent quality. I loved the wide variety of print products offered and the ease of use of the website. It's easy to know exactly what you are getting.

3 November 2022
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Reply from Red Paper Plane

Thank you for the wonderful review so happy we were able to assist you in meeting your deadline.

Rated 5 out of 5 stars

Creative and punctilious

Brian is a phenomenal creative “can do” gentleman. He has been consistently the best to work with. It has been several years and he makes the card so fun.

7 November 2022
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Reply from Red Paper Plane

Brian is the best we agree and he thanks you for the shout out. We appreciate your business.

Rated 5 out of 5 stars

Magic changing picture cards were perfect

Magic changing picture cards came out great! Quality was perfect and they were packaged safely for shipping. We can't wait to send them out and get feedback from our customers.

28 November 2022
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Reply from Red Paper Plane

Thank you for the 5 Star review appreciate it ! What a clever way to use our Magic Changing picture card loved it !

Rated 5 out of 5 stars

Easy, Helpful, Wuick

Looking for top of the line marketing products. Easy, quick turnaround, and helpful customer service.

16 November 2022
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Reply from Red Paper Plane

Thank you we appreciate your business !

Rated 5 out of 5 stars

Amazing customer service

I can not rave enough about the customer service with Red Paper Plane. I asked for a rush on my order, so that I could present at a very important sales call and RPP made it happen. I'll be forever grateful to the entire team.

14 November 2022
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Reply from Red Paper Plane

Appreciate the review and it was Red Paper Planes pleasure to assist you with your rush order.

Rated 5 out of 5 stars

Oh I absolutely love it

Oh I absolutely love it. There so cute and very rare I mean I told everyone about it and now everyone is looking for them .

10 November 2022
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Reply from Red Paper Plane

Appreciate the review and the share !

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