Red Gorilla Reviews 

140
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their quality, describing them as robust, well-made, and long-lasting, suitable for their intended purpose. Many appreciate the efficiency of the delivery service, noting that items arrive quickly and promptly. The company's service is also highly regarded, with people commending their swift actions and excellent communication, leading to a positive overall shopping experience. However, some customers also noted occasional issues, such as initial delivery delays or poor tracking information from the courier. Additionally, a few reviewers found that certain products, like specific forks or newer tubs, showed quality concerns such as cracking or less durable materials, and some items arrived with minor packaging damage.

What people talk about most

Product

Users describe positive interactions with product, often highlighting that items arrived quickly and were... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the quick and prompt... See more

Quality

Customers had positive experiences with quality, often describing products as great, well-made, strong, and... See more

Service

People report positive experiences with service, often highlighting the promptness and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having already owned a blue plastic fork from Red Gorilla that everyone loves using in the yard, I decided to get a red one as well. Initially, the delivery was delayed for a whole week with no attemp... See more

Rated 5 out of 5 stars

It was an easy website to use. My only negative about the product is that the design of the woodchip fork is not very good for picking up smaller nuggets of poo as the two outer prongs are shorter,... See more

Rated 5 out of 5 stars

Excellant customer service! Harriet and Helen were most helpful. Great products, use loads of them. Highly recommend. Thank you so much

Rated 5 out of 5 stars

I ordered a red plastic fork from Red Gorilla, I’ve already got a blue one, but it’s very popular in the yard so we needed another! Unfortunately the original courier didn’t make any attempt to make... See more


Company details

  1. Equipment Supplier
  2. Agricultural Product Wholesaler
  3. Construction Equipment Supplier
  4. Garden Building Supplier
  5. Stable

Written by the company

Red Gorilla is UK leader in everything plastic, from our famous Gorilla Tubs and Gorilla Plas to our Brooms and eco friendly Tyre Rubber collection. We supply everyone from small hardware stores, hobbyists, tradespeople to buying groups and large retailers so you can be confident we have something for you. Why not visit our website today.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

140 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.7

All reviews

(140)

35 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The tugs are brilliant

The tugs are brilliant. We have had one for the last year plus and its lasted well. No split and the handles are complete.
Definitely worth purchasing at a great price

24 April 2025
Red Gorilla logo

Reply from Red Gorilla

Hi Ruth, thank you for taking the time to leave a glowing review, it is much appreciated. I'll be sure to pass your comments on to the team.

Rated 5 out of 5 stars

Great company

Fabulous experience , next day delivery on initial order and customer service superb…. Responded same day as I emailed them to say wrong size product was sent, they posted out correct item that day and it arrived day after. Highly recommended & love my red gorilla feed skips

26 March 2025
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Reply from Red Gorilla

Hi Tony, thanks for taking the time to leave a 5 star review. We are so please that you are happy with your products and service received from Red Gorilla®. I'll defiantly pass on your comments to the team as they love to hear the positive feedback.

Rated 5 out of 5 stars

I love all the products I buy from Red…

I love all the products I buy from Red Gorilla, they are sturdy, brilliant quality and always reliable 👍

25 February 2025
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Reply from Red Gorilla

Hi Mia, thanks for taking the time to leave a 5 star review. It is much appreciated! We are so please that you love our Red Gorilla® products as much as we do.

Rated 5 out of 5 stars

Great service

Great service, order arrived quickly and as expected. Delivery was well communicated.

27 January 2025
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Reply from Red Gorilla

Thank you so much for your valued review! We are happy you have experienced great service, communication and a quick delivery. The team will be thrilled to hear your feedback!

Rated 5 out of 5 stars

Great service and love their products

Great service and love their products! I have been dealing with a person called Charlie he’s a true asset to the company. His customer service is just fantastic! Extremely quick to reply and sort any issues!

20 January 2025
Unprompted review
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Reply from Red Gorilla

Hi Gemma, thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us and love our products. Your kind words mean a lot to our team, Charlie especially is pleased!

Rated 5 out of 5 stars

Great service

3 January 2025
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Reply from Red Gorilla

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

Rated 5 out of 5 stars

Charlie provided exceptional assistance…

Charlie provided exceptional assistance by addressing my concern with utmost professionalism. He quickly identified and resolved the delivery issue, ensuring there was no delay or inconvenience. His approach was efficient and reassuring, demonstrating a deep commitment to excellent customer service. Such prompt and effective handling of issues highlights his dedication to ensuring customer satisfaction and reflects positively on the overall service experience.

13 January 2025
Unprompted review
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Reply from Red Gorilla

Thanks for taking the time to leave such a great review! Your kind words mean a lot to the team and motivates us to continue providing exceptional service to all our customers. Charlie is thrilled and has received a big pat on the back. Thank you.

Rated 5 out of 5 stars

Brilliant products

Brilliant products, as always and brilliant courier service.

3 January 2025
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Reply from Red Gorilla

Hi Rachel, thanks for taking the time to leave a review we really appreciate your positive feedback!

Rated 5 out of 5 stars

No problems

No problems, would recommend x

26 November 2024
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Reply from Red Gorilla

Hi, thanks for taking the time to leave a 5 star review. This means a lot to us!

Rated 5 out of 5 stars

Very efficient service

Very efficient service, Red Gorilla trugs delivered a day early.

29 October 2024
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Reply from Red Gorilla

Hi David, thank you for the 5 star review! We are happy you are happy with our service and look forward to doing business with you again soon.

Rated 5 out of 5 stars

5 Stars Red Gorilla :)

Fast delivery. Love the product. Strong and sturdy.

29 October 2024
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Reply from Red Gorilla

Thank you so much for your valued review! We are happy you love our products and hope to see you again soon.

Rated 5 out of 5 stars

Quality gear

28 October 2024
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Reply from Red Gorilla

Hi Ally, thanks for leave a 5 star review, it is much appreciated.

Rated 5 out of 5 stars

Arrived on time

Arrived on time

25 October 2024
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Reply from Red Gorilla

Hi James, thanks for taking the time to leave a review, its much appreciated.

Rated 5 out of 5 stars

right size

right size, excellent price, quick delivery

24 September 2024
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Reply from Red Gorilla

Hi Johnny, thank you for the 5 star review. We are so pleased you are happy with your purchase and hope to see you again.

Rated 5 out of 5 stars

Strong, colourful and flexible tubs

Very good range of excellent quality items. Love the colour range of everyday things like buckets and tubs. Easy to navigate website and fast delivery. No hsssle ordering too. Thanks

28 August 2024
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Reply from Red Gorilla

Hi Brigitte, thanks for the 5 star review! We love the colours too! Your kind words will be passed on to the team. Thanks

Rated 4 out of 5 stars

A customer-led experience

Evri failed to deliver the package but, once reported to Red Gorilla, a swift resolution was actioned.

28 August 2024
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Reply from Red Gorilla

Hi Angela, thank you for taking the time to leave us a review. We are thrilled to hear that your problem was resolved swiftly and you are happy with your experience. Your feedback motivates us to continue providing exceptional service to all our customers.

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, great product, reasonably priced.

28 August 2024
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Reply from Red Gorilla

Hi Julia, thanks for the 5 star review. Its great to hear you love our products!

Rated 5 out of 5 stars

Very good product.

Very good product.. delivery and tax !!

27 August 2024
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Reply from Red Gorilla

Hi, thanks for taking the time to leave a review. Its great to hear you love our products!

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