Redbrik Reviews 

225
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and friendly during the entire property buying and selling process. Many consumers note that the dedicated team keeps everyone well informed at all times and responds promptly to any questions, worries, or concerns that might arise along the way. Some reviewers were not happy with the communication and felt that customer support could have been much clearer or more consistent throughout their journey. A few people also mentioned facing unexpected difficulties regarding viewing arrangements, property marketing, or overall service progress.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally professional throughout the buying and... See more

Service

Customers report a high level of satisfaction with the service, highlighting professional, helpful, and... See more

Customer service

Reviewers express high satisfaction and appreciation regarding customer service. Customers consistently... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the prompt communication and... See more

User experience

Users describe satisfaction with user experience, highlighting a simple and well-organised process from start... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have recently sold our buy to let house in Sheffield. Redbrik were very efficient in managing tenants plus checking on the property. The selling partnering Taylor&Emmet went very smoothly & effi... See more

Company replied

Rated 5 out of 5 stars

The staff at Redbrick were amazing. They kept me updated all the time. They won't over and above ensuring I knew exactly what was going on. Took clients to view and updated after every viewing. Woul... See more

Company replied

Rated 5 out of 5 stars

Excellent experience from Redbrik. From the first phone call from Leanne, who came to value. Explained the whole process. Beth sales manager was on the ball. Nothing was a problem. Can highly r... See more

Company replied

Rated 5 out of 5 stars

Thank you so so much to Holly Wheatley at Redbrik! She is so professional whilst also creating such a caring and personal approach to enabling us with the purchase of our first family home. Througho... See more

Company replied


Company details

  1. Real Estate Agents
  2. Property Investment
  3. Property Management Company
  4. Real Estate Appraiser
  5. Real Estate Consultant
  6. Real Estate Rental Agency

Written by the company

An award-winning local independent estate agent, selling and letting homes across Sheffield and Chesterfield. We are a team of over 80 property specialists with expertise and experience in residential sales, lettings and new homes. Great service and incredible marketing are our passion, so whether you're selling, letting, or searching for something new, we're here to help you find your place.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

225 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(225)

109 reviews in the last 12 months

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Rated 5 out of 5 stars

David Cooper at Redbrik Sheffield…

David Cooper at Redbrik Sheffield Office, is very thorough, exceptionally knowledgeable and productive.
David met us at 74 Summerfield Street, Sheffield S11 8HJ, premises that we wished to sell.
David was fully prepared and knew a great deal and was very conversant with our HMO premises with SNUG accreditation because of all his thorough research.
He agreed with the chosen basis of our valuation.
We further explained that we had high pressure water supply, 3 phase electricity, and were compliant with the latest legislative requirements.
We were conscious that to rebuild our purpose built property would be very costly.
David agreed and explained to us how Sheffield rental property market is in the doldrums.
We readily accepted his valuation and agreed with all his suggestions.
We were greatly impressed with Redbrik’s partnership with our chosen Taylor Emmet Conveyancing Solicitors which reduces the Sales period greatly because of all the preparatory work which is also provided ready for the chosen buyer to use.
This greatly reduces the sales time for an efficient and ready buyer.
We wish to thank David Cooper and his polite, helpful team who put up with clients like us in that nothing is too much for them.
We are lucky to have chosen the bast.
Thank you

8 October 2025
Unprompted review
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Reply from Redbrik

What a fantastic review to read! We've passed on your praise to David. Thank you Anu :)

Rated 5 out of 5 stars

What wonderful staff

What wonderful staff I couldn’t believe how well organised they are and nothing is to much trouble, they keep you so up to date on what’s happening and are all so friendly would recommend them to anyone.

16 October 2025
Unprompted review
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Reply from Redbrik

Such a lovely review to receive - thank you Louise :)

Rated 5 out of 5 stars

Fast and friendly service using SecureMove

It has been many years since we last bought a house, so we greatly appreciated the help from Clayton Bissett. Our first viewing was on 02 June and we exchanged contracts on 04 July, with completion shortly after. A faultless, fast transaction. Highly recommended.

4 July 2025
Unprompted review
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Reply from Redbrik

Thanks so much for taking the time to leave us this review.

Rated 5 out of 5 stars

Non stressful

We were able to speak with redbrik and the messages we left were always returned the process was simple and i would recommend either buying or selling with redbrick chesterfield

9 October 2025
Unprompted review
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Reply from Redbrik

Thanks so much for the 5 stars, Lesley :)

Rated 5 out of 5 stars

Exceeding expectations!

When you are renting, the letting agent is as important as the property itself, if not more. I have dealt with many estate agents in Sheffield, mainly as a tenant, especially in the early phases of property search. I was always able to find something(s) that could be improved - I am meticulous by nature, but not with Redbrik.

They provide the service as it should be done. They are organized, proactive, and competent. As a customer, you feel the personalized experience. I can't mention names, as everyone I dealt with was super caring. I will be starting my tenancy with them soon, I expect their service to be at the same high standard they have exhibited so far.

Example of their excellence: When you call them and no one answers and you don't leave a message, they would still call you back to check what you need. This is how good they are!

9 October 2025
Unprompted review
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Reply from Redbrik

Loved reading this! Thank you Assem :)

Rated 5 out of 5 stars

Lisa and Jess at Redbrik were fantastic…

Lisa and Jess at Redbrik were fantastic from start to finish.
Approachable, calm and work so hard to keep everything moving.
Redbrik where the agents for the property we were buying if I ever move again Redbrik would be definitely an agents I would use for my sale.
Thanks to you both
Emma and Andrew H

25 September 2025
Unprompted review
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Reply from Redbrik

What a lovely review to receive - thank you Emma!

Rated 5 out of 5 stars

Excellent experience from the valuation…

Excellent experience from the valuation from Jacqueline to the sold subject to contract stage .Communication was good always got feedback quickly and any queries answered. Katie my sales manager was outstanding she was professional, pleasant and kind and understood how I felt having to sell the family home of 65 years .She was a pleasure to deal with and I thank her for all her hard work .Redbrik was recommended to me and I will definitely recommend them to others .Sharon Hazelwood

7 October 2025
Unprompted review
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Reply from Redbrik

Such a lovely review to read. Thank you Sharon. I've passed on your kind words to Jacqueline and Katie :)

Rated 5 out of 5 stars

Excellent Experience

From the start to the finish, Redbrik were incredibly efficient and very well organised. Tammy was fantastic when organising my property viewings and offers and kept me informed along the way with updates - I can’t thank her enough!

7 October 2025
Unprompted review
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Reply from Redbrik

Thank you for taking the time to leave a review Emily :)

Rated 5 out of 5 stars

Redbrik is professional

Redbrik is professional, supportive, and responsive — everything you need from your rent agency.

1 October 2025
Unprompted review
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Reply from Redbrik

Thank you for your 5* review :)

Rated 5 out of 5 stars

Redbrik Recommendation.

A friend used Redbrik and had had a good experience so I asked them for a sale valuation along with representatives of 3 other estate agents. Chloe stayed longest with me and was most understanding of my situation. I asked them to do the viewings and I received prompt feedback afterwards. Holly who managed the sale until the Sold Subject to Contract stage kept me informed as to progress, she responded to my questions and made the process as stress free as possible. I feel that I have received excellent service managed in an efficient and caring manner and it’s my pleasure to recommend them. Rita Clark

23 September 2025
Unprompted review
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Reply from Redbrik

Thank you for taking the time to leave this lovely review, Rita!

Rated 5 out of 5 stars

Bought twice with Redbrik, sold once, will be back in future if needed!

Our experience with Redbrik was fantastic! From the initial valuation with Hannah to the support from Ben and Katie it’s been really straightforward and clear. If we’ve had a question it’s always been addressed promptly. The secure move process was explained really well. I appreciate that the deposit for buyers has been controversial but we’ve found that it’s been so so helpful to understand who is genuinely interested and happy to go ahead. The way that the searches are carried out before sale is fantastic in our opinion! The street app for sellers has everything you might need on it; from upcoming viewings to a breakdown of offers and online hits. It’s been really nice to deal with estate agents that are extremely good at their job and super friendly. Thank you so, so much for everything!

1 August 2025
Unprompted review
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Reply from Redbrik

What a fantastic review to receive Jesamin. Thank you so much!

Rated 5 out of 5 stars

Thanks to the Amazing staff at Crystal Peaks Branch

Tammy has guided us through the entire process. Every thing explained at each stage.Very friendly but professional. Tom started the process with a great survey and valuation. After a very BAD experience with YOPA they were Cavalry over the hill. Thanks to everyone in the Crystal Peaks Branch.

19 September 2025
Unprompted review
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Reply from Redbrik

Thank you so much for your fantastic review Terry!

Rated 4 out of 5 stars

Katie the sales manager has been…

Katie the sales manager has been absolutely amazing from start to finish. This was my first property to sell and it’s a really stressful process, Katie was always there to help guide and reassure me the whole way through. Always there for a chat and was updating me every week on the process. I can’t thank her enough for all her hard work. It was really appreciated. Thankyou !

19 September 2025
Unprompted review
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Reply from Redbrik

Thank you so much your review Ellie :)

Rated 1 out of 5 stars

Feedback from my negative experience

I feel that adding a one star is still too much. I had an initial visit which went okay, however no significant information was shared other than looking around the home, and giving a valuation. I was not informed of any fees etc. The property went on the market I never had a board put outside the property, I have a very unique property which I feel was not reflected in the marketing, particularly because I undertook viewings and asked if they were aware that I had annexe and they said not. Redbrik never undertook any viewings, even after over 8 weeks when I was not having success with the viewings. The company took the initial photo's but then I had to ask them to come back to take them again as they did not market the property sufficiently. At one stage I accepted an offer, I took the property off the market as advised by Redbrik which I was reluctant to do, the offer was subsequently retracted which meant I had missed two weeks of marketing. Due to the poor service, and lack of progress I gave notice as per the contract but then was harassed to pay a £600 withdrawal fee. I had already paid £295 upfront. When I questioned the withdrawal fee this was allegedly for an EPC, which I advised that if they had informed me that I needed one I would have got one myself, £330 search pack for the solicitors, again I never instructed to them to complete this, and this information is not in the contract, and £185 for admin fees. The withdrawal fee allegedly applies regardless how long you are with the company as it is indefinite and I would question why they have a notice period if this is to be paid regardless. I do not feel any point during the process Redbik have been transparent or clear in their communication. When I asked about notice and the process I was never informed at any point there would be a withdrawal fee. I feel my property was not selling, and I was not being given the service that I should have and despite this I have had to pay Redbrik £625. There is too much for me to be able to write of my experience, however I will never use Rebrik again, and I will not recommend Redbrik to anyone.

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Professional, warm and friendly service

Great experience selling with Redbrik - they were really professional, warm and friendly. I dealt with Hayley, Jen, Abbie and Louise and was really happy with the caring service that received from them all

26 August 2025
Unprompted review
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Reply from Redbrik

Thanks so much for your 5* review Charlie!

Rated 5 out of 5 stars

I have recently sold my property…

I have recently sold my property through Redbrik, Sheffield. From the start they were so professional and helpful, David was brilliant, gave advice where needed and nothing was too much trouble. Louise was absolutely spot on, kept in touch always and extremely helpful. I honestly found they were the best Estate Agents I have used and wouldn’t hesitate to recommend them, and already have. Thank you Redbrik.

22 August 2025
Unprompted review
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Reply from Redbrik

Such a great review to receive! Thank you Sheila :)

Rated 5 out of 5 stars

Friendly, efficient and fast!

The team at RedBrick in Chesterfield have been so helpful as well as being fast and efficient with their communication and moving the buying process forward. I've felt totally supported and secure through the journey with them!

9 September 2025
Unprompted review
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Reply from Redbrik

Thank you for your kind words Rachel :)

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