Redbrik Reviews 

224
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and friendly during the entire property buying and selling process. Many consumers note that the dedicated team keeps everyone well informed at all times and responds promptly to any questions, worries, or concerns that might arise along the way. Some reviewers were not happy with the communication and felt that customer support could have been much clearer or more consistent throughout their journey. A few people also mentioned facing unexpected difficulties regarding viewing arrangements, property marketing, or overall service progress.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally professional throughout the buying and... See more

Service

Customers report a high level of satisfaction with the service, highlighting professional, helpful, and... See more

Customer service

Reviewers express high satisfaction and appreciation regarding customer service. Customers consistently... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the prompt communication and... See more

User experience

Users describe satisfaction with user experience, highlighting a simple and well-organised process from start... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have recently sold our buy to let house in Sheffield. Redbrik were very efficient in managing tenants plus checking on the property. The selling partnering Taylor&Emmet went very smoothly & effi... See more

Company replied

Rated 5 out of 5 stars

The staff at Redbrick were amazing. They kept me updated all the time. They won't over and above ensuring I knew exactly what was going on. Took clients to view and updated after every viewing. Woul... See more

Company replied

Rated 5 out of 5 stars

Excellent experience from Redbrik. From the first phone call from Leanne, who came to value. Explained the whole process. Beth sales manager was on the ball. Nothing was a problem. Can highly r... See more

Company replied

Rated 5 out of 5 stars

Thank you so so much to Holly Wheatley at Redbrik! She is so professional whilst also creating such a caring and personal approach to enabling us with the purchase of our first family home. Througho... See more

Company replied


Company details

  1. Real Estate Agents
  2. Property Investment
  3. Property Management Company
  4. Real Estate Appraiser
  5. Real Estate Consultant
  6. Real Estate Rental Agency

Written by the company

An award-winning local independent estate agent, selling and letting homes across Sheffield and Chesterfield. We are a team of over 80 property specialists with expertise and experience in residential sales, lettings and new homes. Great service and incredible marketing are our passion, so whether you're selling, letting, or searching for something new, we're here to help you find your place.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

224 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(224)

108 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing and helpful staff

Redbrik sales team have been fantastic throughout the whole process of selling my house. The team gave fantastic advice and were constantly keeping me updated on every step of the process. Tammy has been fantastic throughout.
Extra thanks to Emily who agreed my sale and went above and beyond.

6 January 2026
Unprompted review
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Reply from Redbrik

Thanks for your lovely review Holly :)

Rated 5 out of 5 stars

Outstanding, reassuring and the best estate agents on the market.

What can I say apart from how thankful I am that myself and my husband chose Redbrik to help us sell our property. They have been absolutely faultless. Chloe and Katie specifically are absolutely fantastic at what they do and as an anxious person myself they made this experience stress free and smooth running. They were always there to lend a hand when I had any worries or doubts, they are both worth their weight in gold! They are an absolute credit to Redbrik. Chloe has been there for us right from the first step of having our house evaluated and between herself and Katie they have both reassured us every step of the way. The work and time they have put into us as sellers has been nothing short of amazing. They always kept me up to date with anything happening and was always just a phone call away, even out of hours. Thankyou Redbrik but mainly thankyou Chloe and Katie, you are both amazing beautiful souls ❤️

7 January 2026
Unprompted review
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Reply from Redbrik

Thank you soooo much for this review, Kirsty! We've passed on your kind words to Chloe and Katie :)

Rated 5 out of 5 stars

FTB review

Solo first time buyer and I have been dealing with Katie.
From day one she has been very friendly, helpful and genuinely caring. She has kept me updated all through the process and has responded very promptly. Throughout the process it has really felt like she has had my best interests at heart, which I also believe is reflective of the sellers. She has offered her continued support as the sale now progresses. She had helped make a very daunting experience much smoother and I have felt very reassured along the way.
Thank you Katie 😊

7 January 2026
Unprompted review
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Reply from Redbrik

What a lovely review to read! Thank you for sharing this, and we'll pass on your kind words to Katie.

Rated 5 out of 5 stars

Responsive, Friendly and Professional

I've been renting through Redbrik for just over a year now, and my experience with them has been great so far! They've been very responsive any time I've had an problem, and are always friendly while remaining professional. I feel comfortable talking to them about both big and small issues, which is important to me. In particular, I want to thank my asset managers Sophie and Olivia for all their work!

5 January 2026
Unprompted review
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Reply from Redbrik

Thanks for your 5* review, Sam!

Rated 5 out of 5 stars

No water Issue

Hi Alishba,

I’m happy to provide feedback. When we had the no water issue, you acted quickly and efficiently, arranging the technician immediately and ensuring the problem was resolved as a priority. Your prompt communication and support made a stressful situation much easier for us, especially with young children at home.
Thank you again for your help.

I really appreciate it.

31 December 2025
Unprompted review
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Reply from Redbrik

Thank you for your 5* review Lohith - we've passed on your feedback to Alishba :)

Rated 4 out of 5 stars

Friendly and professional advice and support

I have been a customer of Redbrik for many years and overall I am happy with the service received. Their phone line is alway busy and you have to leave a message; hence the 4 star. However, when I got through to Alishba today she was very helpful and professional with her advice and answered all my queries. It's especially nice when you get to speak to the same staff a year on. Thank you.

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Nice rental management

I was a tenant, and they provided a management service. They were professional, friendly, and responsive. It was a pleasure to have them during my tenancy.

24 November 2025
Unprompted review
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Reply from Redbrik

Thank you for the review :)

Rated 5 out of 5 stars

Highly Recommended

Holly has been proactive and very helpful as have all the staff we have spoken to at Redbrik. We would highly recommend Redbrik sales team.

27 November 2025
Unprompted review
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Reply from Redbrik

Thanks so much for your review, Glen!

Rated 1 out of 5 stars

Worst staff retention I've ever known

Worst staff retention I've ever known, leading to awful service for both landlords and tenants, all the staff I do speak to are miserable and stressed - they allow properties to fall behind in repairs etc. because the staff aren't there long enough to deal with the issues whenever you try get help you have to start again with each new member of staff they bring in.. I've had a leak for 3 +years, it's my landlords house that is being damaged.

24 November 2025
Unprompted review
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Reply from Redbrik

Hi Holly,

Thank you for taking the time to leave your review and for bringing these concerns to our attention. We’re very sorry to hear how frustrated you’ve been, and we understand how stressful ongoing maintenance issues can be.

We want to reassure you that we take all feedback seriously and are committed to resolving matters fairly. Our Head of Lettings has reached out to you to discuss this in more detail and work towards a constructive resolution. Please could you respond to him when convenient so we can continue the conversation?

Thank you,
Redbrik.

Rated 5 out of 5 stars

Professional and approachable

Professional and approachable. Provided advise and practical help making letting so much easier.

14 November 2025
Unprompted review
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Reply from Redbrik

Thanks for taking the time to leave us a review :)

Rated 5 out of 5 stars

Excellent service from Tammy

Excellent service from Tammy, Beth and Tom. Very professional, helpful and knowledgeable. This led to a quick sale (STC) after only a week, and an offer was accepted for what we hope will be our new home very soon! Thank you, guys; your hard work and dedication are truly appreciated.
Best wishes, Darryl and Stephen

14 November 2025
Unprompted review
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Reply from Redbrik

What a lovely review to read! We'll pass on your kind words to Tammy, Tom & Beth.

Rated 5 out of 5 stars

Redbrik have been very supportive from…

Redbrik have been very supportive from start to finish of the process of selling our property keeping us well informed and giving us good advice when we needed it.

13 November 2025
Unprompted review
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Reply from Redbrik

Thanks for the review Julie :)

Rated 5 out of 5 stars

Excellent service

Jen was our first point of call. She was so friendly and kind and was a lot the reason we choose Rebrik. We were very happy with the photos and advert of our house. We sold the house quickly (partly because Redbrik already had people on their books who were a good match for our house) and the whole process went smoothly on the whole. We had kind and patient help with all the IT necessary in filling out the forms. Basically we felt Redbrik had our back. It would have been nice to have continued support from Jen. It was a very emotional and difficult decision selling. We would also like to make a call out for Taylor and Emmet (Their recommended solicitors) They have been excellent.
Thanks to you all

10 November 2025
Unprompted review
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Reply from Redbrik

Thanks so much for your kind words, Lucy :)

Rated 1 out of 5 stars

Absolutely disgusting customer service!


Absolutely disgusting customer service!

Put and offer in on a commercial property through bothams (Redbrik’s commercial). Fobbed off for 10 weeks to then receive an apologetic call from Andrew the director promising the following Monday I would get an answer. 7 weeks later after chasing him every week not one returned phone call! Utter waste of time!

31 October 2025
Unprompted review
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Reply from Redbrik

Hi Nathan,

Thank you for your feedback, and we apologise for the frustration you’ve experienced with the commercial arm of our business.

With regard to the offer you have made, we understand that the final decision sits with the landlord’s pension trustees. While your offer was under consideration, the largest occupier in the block expressed interest in taking additional space, which paused decisions while they reviewed a site-wide plan. That’s why an outcome has taken longer than usual.

That said, you should have had clearer, more frequent updates and timely call-backs. We apologise for the gaps in communication - that’s not the standard we strive for.

Andrew has tried calling you to discuss this further and to suggest an alternative unit that is coming up. Please contact Andrew directly at andrew.terry@bothams.co.uk

Warm regards,
Redbrik.

Rated 5 out of 5 stars

From arranging the viewing to getting…

From arranging the viewing to getting our keys, everyone we’ve spoken to has been great! Really friendly, professional and helpful, would definitely go through them again!

31 October 2025
Unprompted review
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Reply from Redbrik

Thanks so much for your review :)

Rated 5 out of 5 stars

David Cooper at Redbrik Sheffield…

David Cooper at Redbrik Sheffield Office, is very thorough, exceptionally knowledgeable and productive.
David met us at 74 Summerfield Street, Sheffield S11 8HJ, premises that we wished to sell.
David was fully prepared and knew a great deal and was very conversant with our HMO premises with SNUG accreditation because of all his thorough research.
He agreed with the chosen basis of our valuation.
We further explained that we had high pressure water supply, 3 phase electricity, and were compliant with the latest legislative requirements.
We were conscious that to rebuild our purpose built property would be very costly.
David agreed and explained to us how Sheffield rental property market is in the doldrums.
We readily accepted his valuation and agreed with all his suggestions.
We were greatly impressed with Redbrik’s partnership with our chosen Taylor Emmet Conveyancing Solicitors which reduces the Sales period greatly because of all the preparatory work which is also provided ready for the chosen buyer to use.
This greatly reduces the sales time for an efficient and ready buyer.
We wish to thank David Cooper and his polite, helpful team who put up with clients like us in that nothing is too much for them.
We are lucky to have chosen the bast.
Thank you

8 October 2025
Unprompted review
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Reply from Redbrik

What a fantastic review to read! We've passed on your praise to David. Thank you Anu :)

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