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Recurly is the #1 subscription growth partner for direct-to-consumer brands. An all-in-one platform purpose-built for subscriptions used by the fastest-growing brands in the world to grow revenue, keep more customers (and money in the company wallet), and create more efficient process to save time. Recurly makes it easy to manage the complexities of recurring payments and billing—you can quickly create and easily experiment with pricing and promotions, expand into new markets globally, gain better insight into your data, and recover an industry-leading 70% of failed transactions. Accelerate subscriber growth with Recurly.
201 Spear Street, Suite 1100, 94105, San Francisco, United States
2.9
4 reviews
Hasn’t replied to negative reviews
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Given they make thousands from most of their customers, I find it absolutely low they give my contact information to tons of third parties to market to me. From banks to marketing services from unaffiliated companies, the test email I used while setting up Recurly is bombarded by sales pitches from people I never gave the email out to.
Had a call with a salesperson at Recurly named John Gonzales. It seemed pricey but they gave us a no-risk option to try it out and only pay for transactions as they happen. However onboarding was so complicated and convoluted that we were never onboarded and never used the service. 9 months later we get a notice from a collection agency claiming we owe them $7,000. They apparently had been billing us some random monthly amount the entire time. They hired a law firm to threaten us and try to intimidate us into paying this amount, even though the account managers we spoke to at Recurly admitted they had no idea why we were being charged for an account that was never used or even onboarded. The law firm they used is extremely aggressive and threatening. Obviously we know we don't owe them anything but the whole experience has been stressful and very inconvenient. Looks like we may actually have to spend on litigation to fight them on a charge that they just made up completely! Deceptive and dirty business practices I would stay as far away from them as possible if I were you.
Purchased their subscription and immediately regretted it and asked for a refund 30 minutes later - got delayed for 4 days and then got told that they dont offer any refunds.
Horrible service and very bad business practice.
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