Record go Mobility Reviews 

Huge queue to collect, returned the car, received an email saying a full refund will be issued. 20 mins later 2nd email taking 325 euros due to damage. Sent an email with pics/video showing no damage - over a week later no response. Scam - avoid and use another provider.

The location was easy to find, just as shown on the website and in the app. A shuttle bus picks you up from the airport parking area and takes you to their office in just a few minutes.

At the office, the staff were very efficient and helped me complete the check-in process quickly. The cars are new, clean, and in excellent condition. Returning the car was also very easy.

I chose the Premium Insurance, so there was no need to inspect every scratch, although the car was in great condition anyway.

There is a gas station nearby, which makes it convenient to refuel before returning the vehicle.

Overall, it was a very pleasant experience, just like at the other Record Go locations I’ve used in Spain and Portugal. I would happily rent from them again.

Scammers.
I rented a car online, called them to make sure our debit card will be accepted because we are coming from outside of EU. They said it's fine. When we arrived to rent a car, they said that we had to have an international driving license and refused to give the car AND refused to pay us back. They said it's written in "terms and conditions".
But their website clearly states: "if your driving licence is in Roman characters and is legible, we will consider it valid for your rental. However, we would like to remind you that the authorities may ask you for an international driving licence if your licence is not issued by a country of the European Union or a country that is a signatory to an agreement. In this case, we recommend that you also carry your international driving licence with you." They are only recommending IDL, which is far different from "requiring".
I see their response below in which they double down on "terms and conditions". NOBODY reads terms and conditions. Prior to renting, they send an email with "important information" and there is nothing about international driving license. If they are not scamming people, they would share this important requirement because based on reviews this is happening ALL THE TIME.

Very bad experience with RecordGo at Valencia airport. Shuttle bus took forever. Then the staff rejected my American credit card coverage so I would buy theirs. The hybrid car I rented was badly damaged with a broken light. I had to ask for a replacement, which ended up not being a hybrid. Overall, the staff was not friendly nor helpful. I will never rent with RecordGo again.

Please dont book with them. They charged my credit card after my flight. There was no damage in car but they still charged my card

We topped up the fuel a short distance from the airport but Record Go appear to have fined us over €30 for insufficient fuel. Their complaints system is a loop where you can't actually submit a complaint, and I have now sent 6 emails to their customer services team but have received no response, not even an acknowledgement. I am going to persevere but we will never use them again.

I strongly advise against using this rental company; after returning the car, they charged me €350 for a scratch on the door—even though I didn't cause it and had photos and video of the car's condition from when I picked it up at the airport. I’ve been trying to get in touch with them for five days now, but still nothing...

Efficient service.

Excellent car rental experience! The staff was incredibly friendly, helpful, and always available both over the phone and in person. The car was brand new, spotless, and in perfect condition. Everything was clear from the beginning, with transparent contracts and absolutely no hidden fees. Highly recommended—I will definitely rent from them again!

Alicante airport Record Go, it is a scam. I have had good service from Record Go at Bilbao and Madrid airports. The issue appears to be not taking their overpriced insurance.

While waiting at their check-in desk a member of the public approached us and informed us of the damage scam, so we were prewarned, yet still succumbed.

The paper work we got for the car showed extensive minor paintwork damage, it clearly had been gone over with a fine tooth comb. The car was perfectly acceptable. We duly videoed the car in a dark multi-story carpark. But, we couldn't get low enough to make a useful video of the wheels - it is of note that there was no wheel damage marked up on their forms, which I find difficult to believe for a 32,000 km car. They are claiming alloy wheel damage to nearside front.

The car was a dark green MG 8442 NBS it would be useful to know if others have been charged for this damage.

In the carpark we saw three staff members with tablets videoing cars in detail, rather then a visual check.

I note Record Go is a US company, which probably says a lot about their aggressive behaviour. Use them at your peril.

Be aware of this company! we rented a van from Alicante airport and paid 40 Euros extra for after office hours pick up. On the webside it doesnt state that after office hours means one hour max after their close at 11pm. Our flight was delayed and landed close to 1.30am with the family. Nowhere to pick up keys, we were not the only family looking for the pick up box on their car floor. Had to take taxi which cost 270 Euros. Made a complaint to their office and website no answer yet, they happily took our money while accknowledge at the office that the text after office hour pick is pretty deceiving on their website.

This company does NOT have possibility to pickup your vechile after 23.30. The out of office pickup fee is between 23-23.30 after that not possible. No keybox, nothing. Please correct out of office service to Late pick up fee until 23.30 costs 40€

Avoid Record Go at Mallorca Airport.

I had already purchased full insurance through Booking.com when I made my reservation. Despite this, the Record Go employee falsely claimed that my insurance was not valid and pressured me into buying an additional policy. I trusted the employee's advice, only to discover later that I had been misled into paying for coverage I did not need.

This felt like a deliberate sales tactic designed to extract more money from customers rather than provide honest service. I consider this misleading and completely unacceptable.

If you rent from Record Go, be extremely careful. Do not let their staff pressure you into purchasing extra insurance without independently verifying whether your existing coverage is sufficient.

Because of this dishonest experience, I will never use Record Go again and cannot recommend this company to anyone.

Rent car 11.07.2026 13.55

Following up on my earlier review — I already reported that RecordGo never returned my fuel deposit (100 EUR), and it's now been over a month with no refund. On top of that, a new charge of 40 EUR (181.01 PLN, on 11.07.2026) was taken from my card with zero warning, explanation, or notification. No invoice, no email, no reason — just an unexplained charge.
The most outrageous part is that this company is simply unreachable. I contacted them through the website form, by email, and tried calling — not a single message got a response. It feels like their "customer service" exists only on paper, while in reality they just ignore customers and hope people give up chasing their own money.
In the end I had to go to my bank and open a dispute/chargeback, because getting any reaction from the company itself was impossible.
Warning to anyone considering renting from RecordGo: be prepared for unexplained charges on your card, and don't expect to get your deposit back or a response to any complaint. Keep every receipt and message — you'll need it for your bank, because you won't get help from the company.

At Barcelona airport I was upgraded to a new type of car a ‘3’ prototype having ordered an intermediate to fit two large suitcases. The car could not fit two large suitcases so one suitcase was in the back seat with the 3 kids. They did not in fact have any cars similar to the one I ordered. Full to full policy, the car was about 7/8ths full when I picked it up. Worst of all, the rear bumper was damaged, the damage sheet showed the damage with a circle denoting a part that needed replaced so no big deal, I didn’t care that it was damaged until when I returned the car they tried to claim I’d damaged it more. They had a video of the car apparently taken before I picked it up and the girl kept pointing to something on screen, down the bottom of the bumper, it was detached from the chassis at the top so the boot didn't close flush but the girl alleged I had scuffed it or something down the bottom. The car looked exactly the same as in the video to me and after a bit of debate she relented. I would avoid this company or take very clear photos of all aspects of existing damage when you collect the car as based on my experience they will try to hold you liable for it.

Please note that Record Go tries to give you a lower category car when picking up the car. They do not take into consideration that you have paid for a higher class car. This has happened at Malaga Airport. When claim has been submitted thyy even do not answer to it.
Reply from Record Go is not acceptable.Record go Malaga gave me a lower class.I have contacted Record go several times about the issue,even phoned them.No reply and nobody picks up the phone.Very bad client service!Do not recommend.

​Do not even think about using Record Go at Málaga Airport, and avoid booking through Holiday Autos, who actively list them and complicitly defend their behavior.
​Our experience with this firm was nothing short of a scam, involving severe customer intimidation, deceptive practices, and financial extortion.
​1. The Three-Hour Queue and Forced insirance Upselling
​Upon arrival, we were forced to wait in a gruelling line for over three hours. The queue moved at a snail's pace because the desk agents were systematically spending 20 minutes per customer aggressively hard-selling internal insurance policies. I watched agent after agent bully vulnerable renters into paying hundreds of Euros for extra insurance they didn't want or need, purely out of fear.
​2. Blatant Deception Regarding External Insurance
​When we finally reached the desk, I presented the comprehensive Damage Refund Insurance I had already purchased through Holiday Autos. The agent flatly lied, claiming Record Go "did not recognize" it and that I was legally forced to buy their in-house cover. When I stood my ground, he became incredibly hostile, intimidating, and refused to look at me. It was only when another brave customer in line stepped forward to challenge him with his own paperwork that the agent backed down and agreed to accept a standard credit card deposit block of 1400 euros which i agreed was fine.
​3. Falsified Paperwork and Retaliatory Booking Cancellation
​When presented with the iPad to sign, I insisted on reviewing the text and taking a photo for my records. I immediately noticed that the agent had presented me with the completely wrong contract—it specified a manual car instead of the automatic vehicle I had booked.
​Caught in his own deception and error, the agent flew into an unprofessional rage. He demanded I delete the photo, and when I refused to sign a fraudulent contract, he literally tore up the printed paperwork in a fit of temper and cancelled my entire booking on the spot. He left us completely stranded at the airport after midnight with no vehicle.
​4. Holiday Autos' Useless and Complicit "Customer Service"
​When escalated to Holiday Autos, their management completely failed to support us. They hid behind a pathetic corporate loophole, claiming that because my physical credit card lists my title and initials (Mrs F C Neeve) rather than spelling out my full first name, the contract was technically invalid and non-refundable as recordgo t and cs showed that credit card must match exactly the name on booking. Even airlines accept credit cards show initials on credit cards.
However we never even got to the stage of running the credit card. The agent cancelled the booking purely in a fit of spite before a card was ever swiped. Furthermore, if you cave to their high-pressure insurance sales, these villains will gladly take your card regardless of what name is printed on it.
​Final Verdict: AVOID AT ALL COSTS
​Record Go Málaga operates a toxic environment of workplace bullying, predatory sales traps, and total administrative incompetence. Holiday Autos is equally responsible for enabling them and pocketing consumer money for services that were never rendered. Save yourself the stress, the hours of wasted time, and the financial scam—book elsewhere.

1. We reserved a Jeep (or similar) and got an MG.

2. The staff was dishonest about cards allowed. They said no virtual banks allowed, however this rule was nowhere to be found. The rule they were referring to was no virtual CARDS. As a result of this nonsense misinterpretation, be aware that you won't be able to use revolut, Wise or similar, not even with your physical card.

3. We got our insurance through booking. They tried to charge an additional insurance and informed us that the booking insurance did not cover anything (it does).

Dear Record Go mobility. Your policy says only physical cards allowed. You have declined a physical card without a valid reason. Please understand your policies or make them clear for the next customer, there won't be a next time from us.

Although the rental process was smooth and efficient once started, there are 2 major issues with this company. 9i rented in Alicante Spain).
First the long wait time in a queue to get to the counter, can take an hour or more sometimes.
Second and most important, fake unexpected charges after returning the car. I was hit with 2 charges, neither of which I can figure out what for. The company did not respond to repeated attempts at contacting them, mostly by email. I have now disputed the charges with the credit card company and had to hold my account. Shocking service by Record Go (Recordrentacar)

*DO NOT USE THIS COMPANY* Huge lines for hours when you arrive at your destination - YES. Telling you you are late and now your car isn't available and you have to pay an extortionate amount for an 'upgrade' - YES. Extremely rude with ZERO customer service - YES. Take it from my experience, pay the extra money - DO NOT USE THEM. They're basically a scam and the business isn't fit for purpose. We used a different company in the end as were no prepared to give them any more of our money.

The only problem we had was that they didn't wait for us at the airport and we had to call for the shuttle bus.
We rented 2 cars in Bari at all other things was great.
The cars, the staff, everything.
The value for money is the best.
I recommend with great confidence