RealTruck.com Reviews 

I ordered a truck bed cover and was told it would ship the next day. After several days, it had not shipped. I called customer service and was transferred several times to different representatives. They informed me it was out of stock even though when the order was placed it stated in stock and next day shipping . I then received an email stating possible shipping in 2-3 weeks. My credit card was charged for the bed cover when the order was placed. I called and requested a refund and to cancel the order. After I made the call to cancel, the order status for days stated pending cancellation. Real truck said they could not guarantee cancellation. After numerous calls, my ordered was finally cancelled. I have a conditionally refund from my credit card company pending confirmation from Real Truck that I did not receive the order.

The product worked fine, but the support at Real Truck was poor. The cover I ordered was not in stock and was not going to be for a while. The sales person did not tell me this and I only found out when the order was cancelled several days later. My calls went unanswered to the sales person leading me to other people at the company who were able to get him to respond. After almost two weeks and many calls, a new cover was available, but not surprisingly, was several hundred dollars more and arrived damaged. Again I waited a few weeks to straighten this out and receive the new cover.
I think Real Trucks products are good and are priced in line but the support was poor and it took several weeks and wasted time to accomplish what should have been quick and simple. Customer service's reply to my complaints was not helpful.

For potential buyers of this product or any other product. This company knowingly misrepresents items available to ship. There website will indicate an item is ready when it’s not. Customer service isn’t of use either, they apologize for the delay and do absolutely nothing to make it right. I’ve learned my lesson, I will never buy from this company again. Save yourself the hassle and do the same. Buy from a reputable dealer. This company clearly is not. Don’t do business with this company they are dishonest and openly lie.

3 week ship time should be disclosed prior to completing an order. Shady business! Once I cancelled, then all of the sudden they had to “check with the warehouse to make sure it hadn’t already shipped” which was one hour after they told me two more weeks. I just went ahead and disputed the charge on my card so they couldn’t further disappoint me by taking forever to refund my money.

customer service is the worsted delivery same day don't believe it take days to weeks to get answer from them.

I had an extremely disappointing experience with RealTruck.

I purchased a Retrax Pro XR Manual for my 2025 Toyota Tundra because security and reliability were my top priorities. Unfortunately, during heavy braking, the cover failed to remain properly secured despite being in the locked position. The movement resulted in scratches and damage to the inside rails.

What concerns me most is the design of the locking mechanism. The system relies on a small engagement pin, and in my experience it does not provide a true positive lock except when the cover is fully stowed. For a product marketed as secure, this is unacceptable.

The customer service experience was even worse. I was repeatedly told that assistance would be provided, but communication was poor, responses were delayed or nonexistent, and promises were not followed through on. When it came time to return the product, RealTruck failed to provide the shipping label and support necessary to complete the return process in a timely manner.

After exhausting reasonable attempts to resolve the matter directly, I was forced to dispute the charge with my credit card company in order to protect myself as a customer.

What makes this especially disappointing is that RealTruck promotes itself as a veteran-friendly company. RealTruck was aware that I am a service-connected disabled veteran, yet I still experienced poor communication, unfulfilled promises, and a complete lack of support when trying to resolve a legitimate product issue. I did not expect special treatment—I expected the honesty, respect, and customer service that the company publicly claims to value.

I understand that products can have issues. What separates a good company from a bad one is how they handle those issues. In my case, RealTruck failed both in product performance and customer support. Based on my experience, I cannot recommend either RealTruck or this product.l

I bought a set of saddle blanket seat covers by cover King for my 2024 Toyota Tundra the seat covers at the back of them are two and a half inches too tall each. I am now forced to go to the store to buy foam rubber to pack out the top of my seats so my seat covers don't look like a size 10 dress on a size 6 woman.
This is the attached note I got back from real truck (((Support Request Update
We regret to inform you that your return has been denied due to the following:

Product is custom made.)

I'm just very happy I didn't buy custom-made grill. Custom made tonneau cover custom made anything else.
Advance Auto doesn't make custom items but at least if you buy it off the rack you can take it back.

A happy customer will tell a few and unhappy customer will tell everybody well hold on real truck I'm going to tell everybody.

Ordering was easy, but I’ve been trying to find out if this is in stock and when it will ship. I need it in the next few weeks or else I’ll need to cancel this and find another tonneau cover.

Horrible customer service. No one there actually does anything, every "customer service" rep you talk to promises someone will call you back and then no one ever does. Shop anywhere else if you value your sanity.

Their bakflip brand truck bed cover sucks. Less than 6 months all the seals are failing on it. Don't buy BAK-448130!

The employ that was I fortunate to work with was Sheddrick and I can't say enough compliments about him. He made my experience a 10.0. Real Truck has a Great Employ with him represnting them with customers on the phone. I felt that I was very important to him and therefore made me feel at ease and so I proceded with my order.I did not call to order just to get some information.Thanks Sheddrick

I got a great deal and I will definitely come back and spread the word about how good it was to finish up at checkout

This company used to be good. Now it just plain sucks. Don't order from them. They don't deliver! I placed an order for a roof rack for my truck and they delivered everything but the actual mounts. No good without. Nothing but run around since. The rest of the parts were delivered a week ago. They just keep saying 2-3 days for them to investigate.

I was recommended real truck from a guy that I know that usually is pretty on point.

That said, I ordered a pickup truck bed cover on May 8th... Paid at the point of purchase.

I was tracking my order and 7 days after I paid them it still had status as 'pending fulfillment"....

7 Days later I call them, The woman I spoke to was nice and she told me that the product was not on back order sold she didn't understand why it wasn't already shipped out.

She took my information and advised someone would be getting back to me in 3 "business"days.... it was 7 days since I paid for the pickup truck bed cover.

Weds, May 19, I get an email that they're working on trying to fulfill my order. It's May 20th and the order is still pending fulfillment. Just a terrible experience

I ordered ARE MX with OTR cap from the Denbury CT agency for $5,400. I received a defective product with a leak on the roof from the first day. They said they couldn't refund the money and would repair it, so I waited for a month. When I tested the ceiling they said they had repaired, it was still leaking. I'm looking for a lawyer for a refund now. I'm paying the price for ignoring this RealTruck review.

Update: May 26th 2026 contacted customer service for the sixth time since they never responded to me if they would ship the item or not. 13 days after paying for the product they have determined they do not have the item in stock and their solution is for a return to be submitted. I "should" receive my refund within 5 business days.

Shipped a partial order. Charged me for the entire order. I contacted CS to confirm everything was in stock before ordering and was told yes. Now I have made multiple calls to CS and have not gotten a response or a definite as to if or when it will ship. To top that off they can’t even cancel my order and issue the refund the same day. It’s a horrible experience, that hasn’t ended. Believe the poor reviews online, they are accurate.

Sent wrong items. Spent a week dealing with them to send the right parts. Horrible customer service. Spend your money elsewhere this is a garbage company!

Spent quality money for low quality product. Bought a BAK systems rolling tonneau cover for my Ram. It separated and fell apart well within warranty and they denied the warranty replacement. Not worth spending hard earned money on companies that won't stand behind their products!

I ordered an oil catch can from this site which stated that it was in stock at the time. No warning of how long it would take to process the order and have it shipped out during the whole ordering workflow.

2 weeks later after not receiving any kind of shipping confirmation, I decided to contact RealTruck via their chat option. It took about 10 mins. to even get someone to respond and when they did, I had to wait about 5 mins. or more in-between EACH response that I typed. I was eventually told that they didn't have any shipping information about my order and they would have to create a status request to figure it out. The next day I was advised that the part was not in stock and they would not be fulfilling my order request.

I find that it is VERY unprofessional to have a customer wait so long to even know that their item is not in stock REGARDLESS if they have their items dropped shipping or not. Their communication is horrible and my whole experience as a first time customer was one of the worst I ever came across.

If it wasn't for me contacting them, I'm sure I would've been waiting even longer just to find out that they did not have it in stock. If they cannot even communicate to their drop shipper to confirm actual live inventory, I can only imagine the rest of their service that they say they provide.

I've delt with bad companies before, but this if BY FAR the worst one when it comes to communication and customer service. I will NEVER be doing business with this company again and will be passing the word along to all of my friends and family to do the same.

I could give them no stars, I would...

Good expertise. I purchased a roll-up Tonneau. It was missing parts. CS was good and sending me the parts (end caps).

I was very surprised that the compatibility for cross bars and other T-Slot products is very very limited. No happy about that. Ithought is was somewhat a standard.