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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the website for its ease of use and navigation, making it simple to find the right products. Many people also highlight the competitive and fair pricing, often noting that it's better than or comparable to other retailers. However, some customers experienced issues with product quality, reporting poor fitment or missing components. There were also instances where the wrong parts were shipped, leading to frustration. Additionally, a few people expressed dissatisfaction with the delivery service, citing slow shipping, damaged packaging, or problems with tracking information.

What people talk about most

Product

Reviewers mention ambiguous feedback about product. Many customers praise the wide selection, quality, and... See more

Order

Clients share ambiguous opinions on order. Many customers praise the easy and fast ordering process, with... See more

Delivery service

Customers consistently note ambiguous experiences with delivery services. Many reviewers praise fast... See more

Website

People report positive experiences with the website. Many customers praise its ease of use, finding it simple... See more

Price

Consumers generally find the pricing to be positive, with many reviewers highlighting good value and... See more

Based on these reviews

Rated 5 out of 5 stars

EXTREMELY EASY!!! The products are easy to locate and the shipping time is very accurate. Prices are equal to or better than other sites I shopped. American Trucks will be my go to for all access... See more

Rated 5 out of 5 stars

Customer service is excellent. I sent my inquiries about their Undercover Elite LX hinged one piece tonneau cover through their chat bot and few minutes later a real person Jordan C. called me and he... See more

Rated 5 out of 5 stars

American Trucks employees are always helpful when you need them. They have a great variety of oem style and aftermarket parts and great prices. Every time I get a catalog from them I save them and pu... See more

Rated 5 out of 5 stars

Website is easy to use, and they offer a first time buyer discount. Was disappointed I couldn't use the discount if I joined the rewards club, but that was fine. Great selection of products. Haven'... See more


Company details

  1. Vehicles & Transportation

Information provided by various external sources

Shop our 1997-2018 Ford F-150, 2002-2018 Dodge Ram, 2007-2018 GMC Sierra Chevrolet Silverado parts accessories for your truck. Orders over $75 ship free!


Contact info

4.2

Great

TrustScore 4 out of 5

5K reviews

5-star
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Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

The fact I can shop for my specific…

The fact I can shop for my specific vehicle is awesome. It takes a lot of guess work out of buying online. I also like the little videos that show the specific components on a similar vehicle as mine. The video showing everything that comes in the box and which tools I will need for installation is a plus as well.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

EXTREMELY EASY!!!

EXTREMELY EASY!!!
The products are easy to locate and the shipping time is very accurate.
Prices are equal to or better than other sites I shopped. American Trucks will be my go to for all accessories on my 2026 Silverado....

Product arrived in less time than expected and is on my front porch waiting for me to install tonight!!!!

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Great doing business with American Trucks

Customer service is excellent. I sent my inquiries about their Undercover Elite LX hinged one piece tonneau cover through their chat bot and few minutes later a real person Jordan C. called me and helped me pick out the right fit for my Truck on a Sunday 4/12/2026 afternoon. The product came today Tuesday 4/15/2026 before noon in my garage delivered by Meyer Logistics. It was delivered in a huge and well protected box.
Great service all in all. Very satisfied customer here and will highly recommend American Trucks.

11 April 2026
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Ordered 1 Hankook 37x12.50R17 for $430 as a spare tire for my truck on 03/20/2026. Once the tire was received, I went to the tire shop to have it installed. The shop manager walked out and told me he felt uneasy installing the tire as it was 5 years old. I told the manager I didn't appreciate buying a 5 year old tire for that price and had it returned. American Trucks stated they'd send me another, and when asked if they were going to send a new tire they replied the would. So there I was, walking a tire through Walgreens in order to drop it off to FedEx. Eventually, I received a "new" return tire that was also 5 years old. I'm out a month of my time and patience with this company. This is not the first run in I have had with return items and I will not bring my business back.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Tonneau cover came quick

Tonneau cover came quick, sold workmanship, is just as described, web sight easy to use and order products. Will definitely order more things from here for my husband's truck.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Easy to navigate

Easy to navigate. I forgot to get the hardware tho. Maybe a prompt for the new hardware would be beneficial :) thank you

12 April 2026
Unprompted review
Rated 3 out of 5 stars

Improve the way offering replacement…

Improve the way offering replacement options for front end suspension parts. It’s unconventional to only replace one part on one side of a vehicle, knowing that it’s common for the opposite side to fail with number of days or months after purchase of a new part.

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Customer for life!

Incredible options for every type of truck! And when prices are competitive or better than any other site, the decision to purchase here is aneasy one! 10 out of 10! Would recommend!

11 April 2026
Unprompted review

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