Raymour & Flanigan Reviews 

It was all Jessie. She spent so much time with me. She was so helpful and friendly that I almost felt like I was in her living room. She found everything I needed, gave me great options and was extremely patient. I’m going to tell all my friends to shop at your store and ask for Jessie. She is truly a delightful person and made the day fun too. I bought a lot more items because she was so wonderful to work with. Great lady and great store

Excellent customer service! Mike listened carefully to our needs and patiently answered our questions and showed us the furniture that met our needs.

Marcy was the best. i had no intention to buy anything but her knowledge and personality just drew me in. She listened to what I was saying and tried to come up with solutions.

I could not speak to a human. It was hard to schedule a delivery. Just annoying doing business with you compared to Bob's which is so easy.

Was easy to order and always have been pleased with the furniture purchased.

Sales person was knowledgeable and very helpful.

The chair I purchased in May already has a rip in it. I’ve reached out several times to have it repaired and not one person has gotten back to me.

Communication is absent - The lack of effort to truly assist customers does not exist. No one has the correct answer, no one takes the time to read notes. They hop on the phone expecting the consumer to continue to repeat themselves when they have notes on accounts for a purpose. Everyone has a different answer and no one seems to take the time to actually get the correct answer. I was given the wrong email countless times until I just used google and finally I had the correct contact. I requested a new remote for my adjustable base July 8th 26 it is now July 30th and no answer, recovering from an injury and it has been dreadful trying to get any assistance. Its all bells and whistles when your buying but when you actually require " customer service " it is nonexistent. I do not recommend buying from here if you require any real customer service - most are remote and you can hear the lack of care from the time they answer the phone. Managers always " unavailable"

Jennifer was very knowledgeable, patient and helpful.
She explained all the options on sofas that we were looking at and had many options for us.
This is the first Maryland location and it was amazing.

I bought at R and F several times but no more. Always offering gift cards and never deliver. They use these gift cards to entice customers and then ignore you after purchase. Too bad for Raymour and Flanigan at Bay Plaza, you lost a good customer.

Friendly sales person who listen and me what I was looking for.

Mo the salesman was wonderful. Very helpful, patient and knew the merchandise well. He is kind and offered suggestions that demonstrated he listens well. A very pleasurable experience.

Expereince was quick but not much wiggle room in negotiations.

Always a pleasure being customer of Raymour and Flanagan. Furniture quality is top

The technician come out for a repair visit. He was great! I was told we would get a call within 72 hours, no one called. I called R&F service center about the replacement part and was told it would take 4-8 weeks to come in!!! That's very frustrating considering my chair does not work at all. I am not satisfied with my experience with the repair department.

Brandon Grant was very pleasant and polite. He was thorough and knowledgeable of the products I was looking for and offered me very good advice. He gave me undivided attention, which I appreciate. He was a pleasure to deal with. I may soon be in the market for a queen size bed, and if I return to R&F, I will ask for Brandon.

I was having an online conversation with Brian. He
answered my questions of concern. He gave me his
cell number to call when I was ready to order. Two
days later I called him. The order went smoothly.
Very nice.
Thank you.

Amy was great to deal with for my daughters bedroom purchase. She was detailed and informative on what we were buying and gave suggestions.

While overall I am happy with my instore experience and customer relations, I am not happy with one of my purchases. I just think that what the quality of the items in the store are much higher than what they deliver from their warehouse.

John listened to my wishes