Raymour & Flanigan Reviews 

I was having an online conversation with Brian. He
answered my questions of concern. He gave me his
cell number to call when I was ready to order. Two
days later I called him. The order went smoothly.
Very nice.
Thank you.

Amy was great to deal with for my daughters bedroom purchase. She was detailed and informative on what we were buying and gave suggestions.

While overall I am happy with my instore experience and customer relations, I am not happy with one of my purchases. I just think that what the quality of the items in the store are much higher than what they deliver from their warehouse.

John listened to my wishes

Very easy to,order online

Great service! Very courteous! Very Knowledgeable!

We were met at the door of the White Marsh store by Leah and she explained where to look for the furniture we were looking for. She gave us space so we could talk then explained the construction of the pieces, the options and the protections available in nice we made a choice. Went to look and purchased right then. Great experience

I easily found the furniture I was looking for.So much to choose from. I also had a great experience dealing with Kathie my sales representative.

I’ve been a customer for many years. Im always welcomed when walking in and asked if I need help. If I don’t and need time to look around first I’m given time. Friendly and professional people. No pressure!!! Your store HAS EVERYTHING one needs and wants for their home. Ive never walked out and not bought something. I get compliments all the time the first thing I tell them I bought at Raymour&Flanigan‘s. Not just the furniture, but the wall art and other decorations. Awesome staff, furniture and store!!!

Helped me select a couch for my living room and delivered & installed the couch within the same week!

I haven’t been in your store in well over a year. Why the survey now?
I have however been waiting for two cushions since requesting replacement last February. We also had a “to-do” with a lift chair which was replaced after 11 months, the replacement lasting only three weeks before it failed. I am not impressed at all with your merchandise or customer service.

The area rug is beautiful. Good quality!

Have purchased from you before.
I like what I got and trust that the new piece
will do just fine.

My service from ordering my item to customer service and delivery was excellent. Hillary Hess did a great job of checking up to make sure my dresser got delivered safely. The diverly person was very nice and polite. Thank you all for your great service.

Driver was professional and they delivered quickly.

Everything that could go wrong went wrong, except for a good in-store experience. I took a day off from work. Waited for my delivery. It was canceled last minute due to missing parts. Received a bed that was falling apart, poorly put together squeaking. The replacement had a big gouge in it, and you could cut your finger on it. I was supposed to receive my nightstand, but that didn’t happen with the first few orders when I finally received it. It had multiple scratches. I will never order from the store again and I’m still waiting for a technician to set up a service appointment to fix the damage furniture that I received. If there is a quality control inspection of furniture before it is delivered it is not working well there is no excuse for shipping this type of material with poor quality and scratches and damage.

Bed broke in under 30 days