Raymour & Flanigan Reviews 

My service from ordering my item to customer service and delivery was excellent. Hillary Hess did a great job of checking up to make sure my dresser got delivered safely. The diverly person was very nice and polite. Thank you all for your great service.

Driver was professional and they delivered quickly.

Everything that could go wrong went wrong, except for a good in-store experience. I took a day off from work. Waited for my delivery. It was canceled last minute due to missing parts. Received a bed that was falling apart, poorly put together squeaking. The replacement had a big gouge in it, and you could cut your finger on it. I was supposed to receive my nightstand, but that didn’t happen with the first few orders when I finally received it. It had multiple scratches. I will never order from the store again and I’m still waiting for a technician to set up a service appointment to fix the damage furniture that I received. If there is a quality control inspection of furniture before it is delivered it is not working well there is no excuse for shipping this type of material with poor quality and scratches and damage.

Bed broke in under 30 days

Ordering on website was easy and convenient.

Very easy to just text with someone answered all my questions and put my mind at ease

Sales person Chester was very pleasant and knowledgeable. I believe we made the right choice with his help.

Very easy , the customer service reps were pleasant and very helpful.

The salesperson Nancy Barraza. She is a very knowledgeable mattress sales person and very personable. A pleasure to shop in your store with her.

Salesman was respectful and no pressure

The entire purchase process was easy and uncomplicated.

Steven Smith was informative and friendly without being pushy about sales. He was great and very helpful without being a past purchase I had made!

Great quality, great price, knowledgeable sales people

What a pleasure dealing with Leah, she was patient, knowledgeable and professional! She helped me choose a buffet cabinet that was just right for my home. I’ll be shopping there again!
(White Marsh location in Maryland).

Matt was fantastic. Knowledgeable and helpful. When I purchase again I will ask for him. Great experience

Kevin is great to work with
Asset to your company
Phil

My experience at the Garden city Raymour & Flanigan was exceptional, thanks to Pamela Walker. She warmly welcomed me, gave me a thorough tour of the showroom while helping me find the perfect bedroom set. Her knowledge was impressive. Most importantly, she listened to what I was looking for and never pressured me to buy.

I don’t live nearby. I happened to stop in after attending a training class in the area but her service stood out. I visited other stores, yet none matched her professionalism, so I returned specifically to work with her. That say everything about the kind of service she provides. She truly earned a five-star rating.

I absolutely love the choices I made. My Florence bedroom set is beautiful, and my Beautyrest bed is one of the best purchases I’ve made. The bed is so comfortable it’s hard to get up in the mornings.

The only reason I’m not giving my overall experience a perfect rating is because of the delivery. The delivery team was prompt and efficient with bringing in and assembling the furniture but a language barrier limited my questions, which was a little frustrating. That was the only reason I couldn’t give the overall experience a perfect score. While that was disappointing, it didn't diminish the excellent showroom experience.

Thank you, Pamela, for making this a memorable purchase. Raymour & Flanigan is fortunate to have someone as knowledgeable, professional, and genuinely caring as you representing the company.

Only one rug of the two I bought and paid for in May has been delivered. I have called your customer service multiple times and gotten no good response. In fact, this rug wouldn’t have even been sent to me how I not called and complained. I keep being told that they will get back to me and no one has gotten back to me. I’m about ready to call the Better Business Bureau.