Jacob was our sales person. He was very friendly and helpful. We told him what we wanted and he showed us different couch’s.Very knowledgeable.
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It’s real simple Jacob was what made our experience awesome. He gave us time wonder around and look at everything and then when we were ready to get information and prices on the things we picked out... See more
Jacob Rutigliano was the person I worked with in Dec and I requested him yesterday when we went to purchase a new mattress. He was very knowledgeable and not pushy. This was the Watertown ny store. He... See more
Company replied
The sales rep was there when I wanted her to be and not hovering around when I didn't want them to be. I asked about certain furnishings, she pointed out to me where they were, and then I was able to... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
1125 Arsenal Street, 13601, Watertown, NY, United States
- 3157880599
4.8
Excellent
126 reviews
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Replied to 2% of negative reviews
Typically replies within 1 week
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Jacob was our sales person
Jacob was our sales person. He was very friendly and helpful. We told him what we wanted and he showed us different couch’s.Very knowledgeable.
29 June 2026
The ease in which to order.
29 May 2026
It’s real simple Jacob was what made…
It’s real simple Jacob was what made our experience awesome. He gave us time wonder around and look at everything and then when we were ready to get information and prices on the things we picked out he was there every step of the way. You are very lucky to have him on your sales floor because he is also the reason we will go back.
7 May 2026
The sales associate was knowledgeable
The sales associate was knowledgeable, friendly and addressed all our needs. At no time did she steer or push us in any direction to make a rushed sale!!! Very pleasant experience all around. Jim
26 April 2026
Great Selection and Knowledgeable Sales…
Great Selection and Knowledgeable Sales Associate
21 April 2026
It was easy
It was easy. Huge selection. Friendly customer service staff at local store. Prompt scheduling of delivery. Great credit terms
10 April 2026
Truth and politeness, and quality
Your sales lady personality and quality of your products. She was a tremendous help
27 February 2026
A friendly face
Kathy remembered us from our visit a few years ago and quickly assisted us once again in picking out some new recliners, taking the time to go over each of our wants and needs and pointed us in the right direction.
26 February 2026
Great Service and Great Staff and less…
Great Service and Great Staff and less than a day turnaround for Delivery. Painless!!! Thank You R&F!!!!
17 February 2026
Tobi was great!!
19 January 2026
Great customer service
16 September 2025
Very friendly personnel and they…
Very friendly personnel and they listened to what we were saying.
26 August 2025
Reply from Raymour & Flanigan - Watertown
Hello Ginger,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that our team provided you with friendly service and truly listened to your needs. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations.
If there’s anything else we can do for you or if you have any further feedback, please don’t hesitate to reach out.
Warm regards,
Raymour & Flanigan Customer Service Team
Great service!
Salesperson was very helpful and explained everything clearly. She knew what we were looking for and it was a quick and easy purchase!
17 August 2025
Reply from Raymour & Flanigan - Watertown
Hello Magret,
Thank you for sharing your experience with us! We're happy to hear that our salesperson helped you and made your purchase quick and easy. It's great to know that everything was clearly explained and that we met your needs. We appreciate your feedback and your 5-star rating. If there's anything else we can do for you in the future, please let us know. We look forward to serving you again!
Best regards,
The Raymour & Flanigan Team
Could not have had a better shopping experience
Great, friendly, experienced, knowledgeable and quick service. I'm also beyond delighted with the purchase recommendation I received.
7 August 2025
Reply from Raymour & Flanigan - Watertown
Hello Michele,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had a great experience with our team and that you are delighted with the purchase recommendation. Providing knowledgeable and friendly service is something we strive for, and it’s always rewarding to know we’ve met your expectations.
We hope you enjoy your new furniture, and we look forward to welcoming you back to Raymour & Flanigan in the future. If you have any questions or need further assistance, please don't hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
Great customer service and very…
Great customer service and very accommodating with delivery time.
31 July 2025
Reply from Raymour & Flanigan - Watertown
Hello Trevor,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you received great customer service and that our team was able to accommodate your delivery schedule. Providing exceptional service is our top priority, and your feedback truly means a lot to us.
If there's anything else we can do for you in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Good customer service
20 June 2025
Reply from Raymour & Flanigan - Watertown
Hi,
Thank you for taking the time to share your feedback with us! We are delighted to hear that you had a positive experience with our customer service team. Providing exceptional service is our top priority, and it’s gratifying to know that we met your expectations.
We look forward to welcoming you back to Raymour & Flanigan soon!
Warm regards,
Raymour & Flanigan Furniture and Mattress Store
Becky our salesperson made the…
Becky our salesperson made the experience great. Knowledgeable, very pleasant and no pressure.
27 May 2025
Reply from Raymour & Flanigan - Watertown
Hi Greg,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Becky made your visit enjoyable and pressure-free. It's wonderful to know that her knowledge and pleasant demeanor contributed to a great shopping experience for you. We truly appreciate your feedback and your perfect rating. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!
Best,
The Raymour & Flanigan Team
The adjustable frame that was set up…
The adjustable frame that was set up and delivered the day before did not work properly and instead I got the 888 # to the bed frame company and had to spend 45 min in the phone to trouble shoot. They have to send me another cord so that the bed will rise and lower in sync with each side.
I was not impressed that they could not even have service call me back or come back to see what the issue was as it was less than a day old
I may end up going somewhere else to purchase the dresser and side tables
Just a phone call would have been better
26 May 2025
Reply from Raymour & Flanigan - Watertown
Hello Sue,
Thank you for taking the time to share your experience with us. I'm truly sorry to hear about the issues you encountered with the adjustable frame and the inconvenience it caused. We strive to ensure our guests receive prompt and effective service, and it's clear we fell short in this instance.
Your feedback is invaluable, and I assure you that we are looking into this matter to prevent similar situations in the future. We understand how important it is to have a seamless experience, especially with a new purchase, and we apologize for any frustration this has caused.
If there's anything further we can do to assist you or if you have any other concerns, please feel free to reach out to us directly at rfcare@raymourflanigan.com. We hope to have the opportunity to serve you better in the future.
Thank you for your understanding and patience.
Best,
The Raymour & Flanigan Team
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