Shipping is fast and some of the products are good, but others are faulty. For example a 500g bag of "premium" walnuts had fingernail sized bits of hard walnut shell in them: easy to break a tooth w... See more
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Very wide range of products, quick processing time, quick delivery, discount coupons that apply on already discounted items, also it seems like they pack at least some of their products fresh when the... See more
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Rawfoodshop has become my go-to for high-quality raw foods. Their selection is impressive. The only thing missing? A delivery service. As someone who shops frequently and buys in bulk, having the op... See more
Company replied
They forgot to include one of the products in my latest order. When I let them know they responded quickly and said they were refunding the portion of the order I didn’t receive. However I still wante... See more
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Company details
Written by the company
Sveriges första och största e-butik med ekologisk mat och levande föda. Rawfood, veganmat, ayurveda, superfood och glutenfritt till marknadens bästa priser! Välkommen in! http://www.rawfoodshop.se/
Contact info
Östergatan 26, 21122, Malmö, Sweden
- support@rawfoodshop.se
- www.rawfoodshop.se
4.2
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very Disappointing B2B Experience
We ordered a large quantity of pistachio paste worth over €300, only to discover that the best-before date was just 10 days after delivery. As a result, most of the product became unusable and had to be discarded.
In my opinion, this is a misleading business practice. There was no clear warning during checkout that the product had such an exceptionally short remaining shelf life, nor did anyone contact us to verify that we intended to purchase such a large quantity despite the limited shelf life. Had we known, we would have placed a much smaller order.
What is most disappointing is that, despite being a loyal customer for over a year and spending thousands of euros with Rawfoodshop, the company refused to offer either a refund or a replacement with products that had a normal remaining shelf life.
It’s unfortunate that they chose a short-term financial gain over maintaining a long-term customer relationship. As a result, they have lost a loyal customer.
For other buyers: be careful with any discounts on this platform — they likely are trying to get rid of their stock that is close to expiring.
19 June 2026
Unprompted review
Reply from rawfoodshop.se
Hello,
Thank you for taking the time to share your feedback. We are truly sorry to hear that this experience has left you so disappointed.
We understand your concerns regarding the remaining shelf life of the product and why this has been frustrating, especially given the size of your order and your long-standing relationship with us.
As your case is currently being handled through our email correspondence, our customer service team is reviewing the matter with you and will continue the dialogue there to ensure your concerns receive the attention they deserve.
We appreciate your feedback, as it helps us evaluate how we communicate important product information and improve our processes.
Kind regards,
Team Rawfoodshop
Faulty products, no customer service
Shipping is fast and some of the products are good, but others are faulty. For example a 500g bag of "premium" walnuts had fingernail sized bits of hard walnut shell in them: easy to break a tooth which makes them almost inedible. When I tried contacting the customer service, they never contacted me back.
EDIT: After posting this Trustpilot review, the customer support answered with a bulk reply which is totally different from what they replied here. They essentially said that it's normal to have bits of shell in the nuts. Here they say that it is not normal. And I agree: I have never had such an issue with ANY walnuts I have ever bought.
16 June 2026
Unprompted review
Reply from rawfoodshop.se
Hi Mikko,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We sincerely apologize for the quality issue with the walnuts and for not receiving a response from our customer service. Hard shell fragments in our products are not the standard we strive for, and we understand your concern.
We would very much like the opportunity to investigate this further and make things right. Please contact our customer service again and include your order number, or reply to your previous message if possible, and we will ensure your case is reviewed as soon as possible.
Thank you for bringing this to our attention. Your feedback is important and helps us improve.
Warm regards,
Team Rawfoodshop
In case of issue with a delivery
In case of issue with a delivery, no support and lack of reply to e-mails. Very disappointing service. Due to issue on my side with a pickup, I ended up with no product and no money. Just paid 500kr in January and got nothing.
14 January 2026
Unprompted review
Reply from rawfoodshop.se
Hi,
Thank you for your feedback.
We are sorry to hear about your experience. We can see that you have been in contact with our customer service team and that we replied to your latest email. If you still need assistance or if there are any unresolved questions regarding your order, you are very welcome to contact us again by email, and we will be happy to help.
Best regards,
Teamet på Rawfoodshop
Reply from rawfoodshop.se
Hi,
Thank you so much for your kind review!
We are delighted to hear that you are happy with our products, the quick delivery, and the packaging. Your positive feedback means a lot to us and motivates us to continue providing the best possible experience for our customers.
Thank you for choosing Rawfoodshop, and we look forward to serving you again!
Varma hälsningar, Teamet på Rawfoodshop
Only if you have a lot of time for waiting
Order wasn't sent even a week after order. Paying for the fast delivery is totally nonsense!
17 May 2026
Unprompted review
Reply from rawfoodshop.se
Hello,
Thank you for sharing your feedback. We sincerely apologize for the delay with your order and understand your frustration, especially when choosing and paying for faster delivery. That is not the experience we want our customers to have.
We are continuously working to improve our order handling and delivery times to provide a smoother experience going forward.
Warm regards,
Teamet på Rawfoodshop
Reply from rawfoodshop.se
Hello Stu,
Thank you so much for your kind words! We’re very happy to hear that everything has worked smoothly for you every time.
Warm regards,
Teamet på Rawfoodshop
I use "Wheat Gluten" to improve the…
I use "Wheat Gluten" to improve the standard "Vetmjöl" that is available here in Sweden. Your product both does the job well and also economical. In addition your delivery was excellent. Thank you.
2 May 2026
Unprompted review
Reply from rawfoodshop.se
Hej Noel,
Thank you so much for your thoughtful review! We’re very happy to hear that our Wheat Gluten works well for your baking and that you are pleased with both the quality and the delivery.
Best regards,
Teamet på Rawfoodshop
The physical store in Malmö is my go-to…
The physical store in Malmö is my go-to for all my organic products such as nuts and coconut oils. The store has a lovely vibe and incredibly helpful and friendly staff.
25 April 2026
Unprompted review
Reply from rawfoodshop.se
Hi Ben,
Thank you so much for your kind words! We're delighted to hear that our Malmö store is your go-to and that you enjoy both the atmosphere and the help from our team.
We truly appreciate your support and hope to welcome you back again soon!
Varma hälsningar,
Teamet på Rawfoodshop
Ordered for a couple of 1000 KR in…
Ordered for a couple of 1000 KR in food, one thing was missing, mailed them about it, never heard back after 11 days, sent them another reminder today, if I don't hear back from them I will order from a different website instead that is also cheaper. Giving them 2 stars instead of 1 because the other food arrived and tasted ok/good.
8 April 2026
Unprompted review
Reply from rawfoodshop.se
Hello,
Thank you for your feedback.
We’re truly sorry to hear that an item was missing from your order and that you didn’t receive a response from our customer service despite reaching out—this is not the experience we want to provide.
We would also like to apologize for the longer response times than usual at the moment, which has unfortunately affected your case.
Your matter has now been handled, and you have received help regarding the missing item.
We’re glad to hear that the rest of your order arrived and that you were satisfied with the quality, but we fully understand your frustration with the overall experience.
We hope to have the opportunity to regain your trust in the future.
Warm regards,
Rawfoodshop Team
Excellent products
21 March 2026
Unprompted review
Reply from rawfoodshop.se
Hello Subha,
Thank you so much for your kind words!
We're really happy to hear that you’re satisfied with our products.
Warm regards,
Rawfoodshop Team
More than 6 weeks not solving my…
More than 6 weeks not solving my delivery issue- asked for a refund not interested in waiting for them to solve it with the transporting company but NO response. The wait to get an answer and solving issues is simply not trustworthy.
9 March 2026
Unprompted review
Reply from rawfoodshop.se
Hello Anders,
Thank you for sharing your experience.
We are truly sorry that your delivery issue has taken so long to resolve and that you have not received the response you expected from us.
We completely understand that this feels frustrating, especially when you have requested a refund and do not wish to wait any longer for an investigation with the transport company.
This is certainly not the experience we want our customers to have.
We would very much like to help you get this matter resolved as quickly as possible.
Please contact our customer service again and include your order number in your message and add ''Trustpilot'' as subject so that we can prioritize your case and follow up on what has happened.
Thank you for your patience and for bringing this to our attention.
Kind regards,
The Rawfoodshop Team
Reply from rawfoodshop.se
Hej Richard,
Tack för ditt härliga omdöme!
Vi blir glada att du gillar våra nötter – det uppskattar vi verkligen!
Varma hälsningar,
Teamet på Rawfoodshop
Sandy drink!
I would have given 5 if some of the items (REHMANNIA powder)I bought last time wasn’t tasted just sand only. I still have 2 unopened packets that I just couldn’t stomach it anymore to drink, otherwise all are good. May be a little fast delivery too.
14 December 2025
Unprompted review
Reply from rawfoodshop.se
Hi Sylvia,
Thank you for your feedback and for being a returning customer!
We’re sorry to hear about the texture issue with the Rehmannia powder — that’s not the quality we aim for.
Please reach out to our customer service so we can assist you with a solution.
Warm regards,
The Rawfoodshop Team
I often use rawfoodshop.se and have…
I often use rawfoodshop.se and have never encountered an issue. The company often has special offers, often 50% the original price (the prices tend to be high from the start).
7 December 2025
Unprompted review
Reply from rawfoodshop.se
Hi Phillip,
Thank you for your review!
We’re happy to hear that you’ve had consistently positive experiences and appreciate our special offers.
Your feedback on pricing is valuable to us.
Warm regards,
The Rawfoodshop Team
Good quality and super fast delivery in…
Good quality and super fast delivery in just two days:)
21 November 2025
Unprompted review
Reply from rawfoodshop.se
Hi Madhukar,
Thank you so much for your kind words!
We’re happy to hear you enjoyed the quality and that your delivery arrived so quickly.
Warm regards,
Team Rawfoodshop
Not bad as a whole
Good price. Recieved my product packed well. Not bad as a whole, but somewhat slow to respond to emails and took an extra day to send out goods.
21 November 2025
Unprompted review
Reply from rawfoodshop.se
Hi Kader,
Thank you for your feedback and for taking the time to share your experience.
We’re glad to hear that you were happy with the price and packaging of your order.
We’re sorry, however, that our email response and dispatch time were slower than expected.
We’ll take this to heart and continue improving our communication and shipping processes to serve you better next time.
Warm regards,
Teamet på Rawfoodshop
Good delivery and products
12 November 2025
Unprompted review
Reply from rawfoodshop.se
Hi Alaa,
Thank you for your kind review!
We’re happy to hear that you were satisfied with both the delivery and our products.
We hope to see you shop with us again soon.
Warm regards,
Teamet på Rawfoodshop
brown sugar
Was very disappointed with the quality of both the brown sugar and the date syrup. When I reached out to your team, I was informed that returns are not accepted. I would appreciate it if you could review this policy or offer an alternative solution.
1 November 2025
Unprompted review
Reply from rawfoodshop.se
Hi,
Thank you for sharing your feedback with us.
We are sorry to hear that the brown sugar and date syrup did not meet your expectations.
We truly understand your disappointment and appreciate that you took the time to let us know.
If you would like us to look into this further, please reply directly to the email with your case number.
By responding there and letting us know you have been in contact with us on Trustpilot, we can easily trace your previous contact and assist you more effectively.
Best regards,
Rawfoodshop Team
Great store!
Very wide range of products, quick processing time, quick delivery, discount coupons that apply on already discounted items, also it seems like they pack at least some of their products fresh when they're ordered. The order came neatly packed and exactly as expected.
22 September 2025
Unprompted review
Reply from rawfoodshop.se
Hi Anna,
Thank you so much for your wonderful feedback!
We're happy to hear that you appreciated our wide range of products, fast delivery, and careful packaging.
We truly value your kind words and hope to see you again soon. 🌸
Warm regards,
The Rawfoodshop Team
Non existence customer service
Non existence customer service!
A few hours after I have ordered, an item that was sold out was back in stock. I emailed them and ask to add it to my card instead of the powder form which I was forced to order since the tablet form was sold out. They said they can not do any adjustment, which means zero flexibility and customer service in this company. Will never order here again!
10 September 2025
Unprompted review
Reply from rawfoodshop.se
Hi Maryam!
Thank you for taking the time to leave a review! 🙏
Sorry to hear that you are not satisfied!
Unfortunately, we cannot add products to an already placed order due to payment.
We are truly sorry but hope for your understanding!
Have a nice day and welcome back! 🌹
Best regards,
The Rawfoodshop team
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