I tried to contact rat and boa for 3 weeks by multiple emails, WhatsApp, instagram dms and comments left on photos and chats. I kept receiving either automated responses that were not helpful (or that... See more
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Review summary
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Reviews shaping this summary
Despite all the bad reviews I ordered the Lotus Slip Dress Red and it arrived very quickly (within a week). It looked exactly as described and was a very pretty dress but was way to long for me and t... See more
Company replied
Always unbelievable customer service, Shannon helped me with my credit note on this occasion , I always buy Rat and Boa clothing. The designs are stunning, the postage is fast, if you do need to r... See more
Company replied
I waited with anticipation for a restock of the Lilah dress, luckily it came back into stock the week I was going away and arrived within two days! I also had to contact customer services regarding... See more
Company replied
Company details
Written by the company
For the bold and the spirited; clothing designed by women for women. Express yourself, from the inside out in our stylish collections. Shop our exclusive range of luxe boutique items online now. World wide shipping.
Contact info
United Kingdom
- www.ratandboa.com
3.3
Average
992 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 72% of negative reviews
Typically replies within 2 weeks
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No response to email following up about return
I sent my return back 13 days ago and haven’t received any update on my return. I emailed the company on March 12th and followed up again yesterday to ask for an update and haven’t heard anything back. I’d like to be updated on the status of my return and feel very uneasy that I’m getting no response back from this company.
15 March 2026
Unprompted review
Reply from Rat & Boa
Hi Hilary,
We’re very sorry for any inconvenience caused. Due to our sale, responses are taking slightly longer than usual, and we apologise for the delay.
To update you, we’ve checked on your return and it hasn’t yet arrived at our warehouse, which is why the refund hasn’t been processed. We kindly ask that you check the tracking provided with your return label, as this should allow you to trace the parcel.
In the meantime, we’ve asked our team to get in touch with you via email.
Thank you very much for your patience.
Kind regards,
The Rat & Boa Team
Customer service medium to bad
Ordered some wedding dresses to try on from here. Ended up keeping one of them.. happy with the dresses that were sent however the first ones I ordered I emailed them to ask if I could have longer on the returns period so that I could order another dress to try. (14 days is quite a small window) I sent them two emails and never got a reply to either.. on the second lot of dresses I waited a long time for the refund after I’d already had a notification to say that the dress had been received back. Maybe 2/3 weeks no refund. I emailed them to chase up and have now been refunded. I’ve not had a very seamless experience to say they are supposed to be a premium brand.
12 March 2026
Unprompted review
Reply from Rat & Boa
Hi Charlotte,
Thank you for getting in touch, and we're truly sorry for the experience you've had!
I'm pleased to confirm that your refund has been processed today. Your return arrived with us on 5th March, which unfortunately fell during our sale period, we experienced a significantly higher volume of orders, which did cause a slight delay in processing. We sincerely apologise for that and any inconvenience caused.
Regarding your emails, I've looked into this and can see that all previous messages have been responded to. Your most recent email sent yesterday is currently in the queue, and I've flagged this to the team to ensure it's picked up as a priority.
We're so sorry for any frustration this has caused, Charlotte. Please don't hesitate to reach out if there's anything else we can help with!
Warm regards,
The Rat & Boa Team
LOVE the dresses at Rat and Boa
LOVE the dresses at Rat and Boa, always beautiful and fit perfectly. Really helpful and quick responding with my sizing query. Always stunning products and great customer service, will definitely be ordering again!
9 March 2026
Unprompted review
Reply from Rat & Boa
Hi Alisha,
Thank you so much for your lovely review! We’re so happy to hear that you love your Rat & Boa dresses and that the sizing support was helpful for you. It really means a lot to our team to hear such kind feedback.
We can’t wait to have you shop with us again soon!
Warm regards,
The Rat & Boa Team
I’ve had an issue with one of the…
I’ve had an issue with one of the dresses I ordered and can’t seem to get a response from customer service.
Sizing is very inconsistent. I ordered two dresses in size small — one fits perfectly, while the other is extremely small, to the point it doesn’t make sense that they are the same size.
There are no zips or buttons, which makes the dresses quite difficult to put on and not suitable for anyone with larger hips or a bigger waist-to-hip difference.
When trying to initiate an exchange, I’m asked to pay £4 to return the item or £75 extra to exchange because the dress was purchased in the sale, which seems unreasonable.
Overall, very disappointing.
3 March 2026
Unprompted review
Reply from Rat & Boa
Hi Nicola,
Thank you so much for taking the time to share your feedback, we're truly sorry to hear about your experience, and we completely understand your frustration.
We'd love to make this right for you.
Just to clarify, while a returns fee does apply, exchanges for UK-based customers should be free of charge and matched at the sale price. If that hasn't been the case for you, it sounds like something may have gone wrong on our end, and we sincerely apologise for that.
We do want to be transparent that due to the high volume of orders during our sale period, our response times are a little longer than usual. Please know that every query is important to us, and we will be in touch as soon as we possibly can.
Thank you so much for your patience, Nicola, we really do appreciate it and can't wait to get this resolved for you!
Warm regards,
The Rat & Boa Team
A brand worth splurging on!
I have ordered two dresses from Rat & Boa previously and have loved them since. I placed an order recently, and noticed shortly after I got an email about the sale which my item I had just ordered was apart of. I asked if they would be willing to refund that so I could reorder on the sale and they got that taken care of right away and were kind and helpful while doing so. In turn I placed an even larger order. I LOVE this brand, its uniqueness and appreciate how tall girl friendly it is. Their pieces are delicate, fragile and sheer and you must understand that when purchasing. If you are rough and do not care for your pieces, they will not last. I will be a forever customer to this brand! <3
27 February 2026
Unprompted review
Reply from Rat & Boa
Hi Christina,
Thank you so much for your lovely review!
We’re truly so happy to hear how much you love your pieces and that our team was able to help with your recent order. It means the world to us that you took the time to share your experience.
We’re especially glad to hear the styles have worked well for you and that you appreciate the uniqueness of the brand. Your support really means everything to us, and we’re so grateful to have you as part of the Rat & Boa community.
Warm regards,
The Rat & Boa Team
Reply from Rat & Boa
Hi Giorgia,
Thank you so much for your kind words!
We’re thrilled to hear that our customer service was helpful.
Warm regards,
The Rat & Boa Team
Love the quality and uniqueness of…
Love the quality and uniqueness of their clothing! Their dresses are truly one of a kind. Also, I had an issue with my refund and customer service responded and resolved my issue the same day. 10/10 recommend!
3 March 2026
Unprompted review
Reply from Rat & Boa
Hi Rach,
Thank you for taking the time to share your experience!
We’re so glad to hear you’re happy with the quality and uniqueness of our dresses — that truly means a lot to us.
We’re also pleased that our customer service team was able to quickly resolve your issue. Providing helpful and timely support is very important to us.
We appreciate your recommendation and look forward to serving you again in the future!
Kindest Regards,
The Rat and Boa Team.
Exceptional Service — Even During Peak Sale Season
I had a great experience with Rat & Boa’s customer service team. I reached out during peak sale season to request a size exchange while my order was still being processed, and they responded quickly and handled it seamlessly.
Given how busy they must have been, I really appreciated the efficiency and flexibility. It made my first purchase feel smooth and genuinely well supported.
Also a quick edit -- when I quickly reached out again to check and see if my order was shipped, they looked into it the same day and my order was DELIVERED within 24 hours! Magic
2 March 2026
Unprompted review
Reply from Rat & Boa
Hi Mitali,
Thank you so much for sharing this! We’re absolutely thrilled to hear your first Rat & Boa experience felt smooth and well supported. It means a lot to know our team could help make everything seamless for you, especially during the sale.
We really appreciate your kind words and can’t wait to have you back soon!
Warm regards,
The Rat & Boa Team
Excellent Aftersales Service
I joined as a member and my first order discount had not come through at the point I processed my first order. This discount was very quickly applied by way of a refund. Great service, prompt, clear resolution.
27 February 2026
Unprompted review
Reply from Rat & Boa
Hi Jacqui,
Thank you so much for taking the time to share, it truly means the world to us.
We’re so pleased we were able to resolve the discount for you quickly and that you felt supported throughout the process.
We’re so grateful to have you as part of our community and can’t wait for you to enjoy your pieces.
Warm regards,
The Rat & Boa Team
Very fast response
Very fast response, very professional and friendly
17 February 2026
Unprompted review
Reply from Rat & Boa
Hi Caroline,
Thank you so much for your lovely review! We truly appreciate you taking the time to share your experience.
I’m so glad we could help and that you felt supported, that really means a lot to our team
Warmest wishes,
The Rat & Boa Team
LOVE Rat and Boa stunning clothes make…
LOVE Rat and Boa stunning clothes make me feel amazing to put on the fabrics are light and breathable
Amazing customer service so helpful and speedy ♥️♥️♥️please get a little shop soon in London!
6 February 2026
Unprompted review
Reply from Rat & Boa
Hi Tessa!
Thank you so much for this wonderful review! ❤️ We're absolutely thrilled to hear that our clothes make you feel amazing, and that our customer service team was helpful that's exactly what we aim for!
And we have exciting news for you, we're opening a pop-up shop in Selfridges in London this year! It'll be running from April 13th until August 9th, so you'll have plenty of time to visit and experience Rat & Boa in person. We can't wait to see you there!
Thank you again for your support and for being part of the Rat & Boa community. 💕
Warm regards,
The Rat & Boa Team
Would shop again
Bought 2 dresses as a present for my girlfriend, smooth experience and she loved them both!
20 January 2026
Unprompted review
Reply from Rat & Boa
Hi Robert,
Thank you so much for your lovely words!
We are happy to hear your girlfriend loved the dresses!
Kindest Regards,
The Rat and Boa Team.
Great customer service
Bought my wife a dress from here for Christmas (she had said she really liked it). Good communication and came quickly. Had to change a delivery slot and contacted customer service. Sorted perfectly with quick response time. 5*
21 December 2025
Unprompted review
Reply from Rat & Boa
Hi Martyn,
Thank you so much for your lovely review!
We're really glad to hear the dress arrived quickly and that you were happy with the service you received.
We really appreciate you taking the time to share your experience!
Kindest Regards,
The Rat and Boa Team.
It was amaaazing
It was amaaazing! I was in the USA for a short time and I asked if they could prioritize my order to delivery it on time. And the team did it, my order arrived within the promised delivery time. Besides that, the dress is really beautiful!
23 January 2026
Unprompted review
Reply from Rat & Boa
Hi Nara!
Thank you so much for your kind review!
We’re really happy to hear your order arrived on time and that you love your item!
Kindest Regards,
The Rat and Boa Team.
Fabienne Dress
Hi! I´m Eliana, I´m from Argentina.
After thinking about the Fabienne dress so much, I decided to buy it. I go only a size up of the size indicated in the web.
It was perfet! I received the item in only 4 days.
I´m absolutely in love with the dress. It´s perfect.
Thank you so much! I´ll buy again!
26 January 2026
Unprompted review
Reply from Rat & Boa
Hi Eliana,
Thank you so much for your lovely feedback! We’re so happy to hear the Fabienne dress was a perfect fit and that you love it.
Enjoy every moment wearing it!
Kindest Regards,
The Rat and Boa Team.
Broken a dress and they changed it for me!
They have been amazing with me! Merciful I would say! I broke a dress on the back while sitting on a chair. And I was very sad! So I texted the support showing evidence of this damage on my dress (that was my fault but make it difficult to wear as it was exactly on my bottom - by wearing it would only have destroyed it). After a couple of days they sent me a return label to swap my favorite dress. I could not believe how nice they have been to me!
20 January 2026
Unprompted review
Reply from Rat & Boa
Hi Francesca,
Thank you so much for your kind words — this really means a lot to us!
We’re sorry that happened to your dress, we know how disappointing that must have felt, especially with a favourite piece. We’re just happy we could help find a solution and get you back to enjoying it.
Our goal is always to take care of our customers the best we can, and we’re so glad you felt supported.
Thank you for trusting us and for sharing your experience!
Kindest Regards,
The Rat and Boa Team.
Personal help!
Charlotte helped me find exactly the piece I had been dreaming of, and now my wedding weekend feels complete! She was incredibly helpful, understanding, and patient throughout the whole process.
19 January 2026
Unprompted review
Reply from Rat & Boa
Hi Maja,
Thank you so much for sharing your experience!
We’re so glad Charlotte could help you find the piece you were looking for and make the process smooth and enjoyable.
We’ll be sure to pass along your kind words to her!
Kindest Regards,
The Rat and Boa Team.
The best!!!
I had a wonderful experience with this brand from start to finish. The quality of the item is outstanding i felt like a princess in my dres! everyone asked me from where I got this dress! the fabric feels luxurious, well-made, and thoughtfully designed. The fit is truly flattering and comfortable, which is not easy to find, and it exceeded my expectations.
On top of that, the customer service was exceptional. The team was kind, responsive, and genuinely made an effort to ensure I had a positive experience. You can really tell this brand cares about both their products and their customers.
I’m very impressed and would absolutely recommend this brand to anyone looking for high-quality pieces with great fit and excellent service. I’ll definitely be shopping here again. :)
12 January 2026
Unprompted review
Reply from Rat & Boa
Hi Shimrit,
Thank you so much for your kind words!
We’re so glad you loved your dress and had a great experience with us, we'll be sure to pass this onto the team!
We really appreciate your support and can’t wait to see you shop with us again!
Kindest Regards,
The Rat and Boa Team.
I would strongly caution anyone from…
I would strongly caution anyone from shopping with Rat & Boa.
I purchased a dress that arrived poor quality and not as represented. I initiated a return through their official return portal, which accepted the return, issued a shipping label, provided an RMA number, and confirmed multiple times by email that my return was received and that my refund would be processed within 7 days.
After they had the item back in their possession, they changed their position and claimed the item was “final sale,” despite:
• No “final sale” notice during checkout or in my order confirmation
• Their return platform approving the return
• Customer service instructing me to proceed
• Written confirmation promising a refund
I am now without the dress and without my original payment refunded, because they kept both my money and the returned item.
This is deceptive and unethical. A reputable brand does not approve a return, confirm a refund in writing, take the merchandise back, and then retroactively refuse to refund. If you value transparency and fairness, shop elsewhere.
30 December 2025
Unprompted review
Reply from Rat & Boa
Hi Carley,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your disappointment and understand how frustrating this situation must feel.
We’d like to clarify that the item you purchased was marked as final sale on the product page at the time of purchase, which means it is not eligible for a refund under our policy. We truly appreciate that this can sometimes be missed during checkout, and we’re sorry for any confusion this may have caused.
Please know that we always aim to provide clear information and support to our customers, and your feedback will be shared with our team so we can continue improving communication around final sale items.
We’re very sorry this experience didn’t meet your expectations and appreciate you sharing your thoughts.
Kind regards,
The Rat & Boa Team
Great experience with customer care team
I love the R&B dresses although I do think the price point is high for materials that aren’t as high quality as they used to be (eg I bought a dress years ago that was 100% silk and was less than £200 whereas most dresses now are viscose and higher price). However, the customer help is very good - I missed the return or exchange period by 2 weeks and still the team accepted to do an exchange for a different size despite having bought the dress in sale too. I was very grateful for this flexibility. Overall a positive experience for me.
30 December 2025
Unprompted review
Reply from Rat & Boa
Hi Maja,
Thank you so much for your honest feedback.
We’re so glad we could help with your exchange and that you had a positive experience with our team. We also appreciate your thoughts — it helps us keep improving!
We hope you enjoy your new dress and can’t wait to see you back again soon!
Kindest Regards,
The Rat and Boa Team.
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