Radisson Blu Reviews 303

Rude and unprofessional staff at Radisson Blu Espoo. They advertised their fancy restaurant at bottom level of the hotel. When we arrived, they just told us restaurant is out of order whole time we were stayinhin this hotel. Staff also said they r not gonna make any refunds or anything because of that. We paid in advance before arrived, and never had this kind of nightmare in any hotel im stayed, and therea a lot of them. Restaurant were our main reason why we chose exactly this hotel. Cant recommend this rathole.

Come to Radisson blu Athlone and discover your new powers of invisibility. Be seated at table and be ignored for 20 mins. Stop a waiter and ask for service, be told in a min, 10 mins later eventually, someone takes drinks order, another 10 mins still no drinks. Leave. Send email, telephone and tweet to try to make contact and still be ignored. This is unacceptable customer service in this day and age. Avoid.

Rude and unprofessional fr9nt desk at Radisson Blu Leeds. Called about a restaurant reservation, with the objective of also booking a room. Bad telephone manners, put the phone down before I could finish my requests. From N unhappy Platinum Member... off to book into another business hotel.

The buffet was abysmal! I went to the Radisson Blue Dhaka water garden for lunch. If wasting money has a face then this is it :3 ... Never gonna visit this place again. So bad!

I stayed at the Radisson Blu with my mum on the 12 & 13 April 2021. My mum is severely disabled and we booked the accessible room on the 4th floor. There wasn't enough room for all mum's aides so the hotel gave me the adjoining room and when I got the bill, they didn't charge for the extra room. We came up for a funeral as my uncle died of Covid and the next day the staff showed so much care and concern for my mum, it was touching. One of the staff even brought me a coffee to my room at 7.30 am. I have never felt so well looked after and I just want to say how difficult it is travelling with someone disabled but the staff made it easy. Thank you. We have stayed before because the accessible facilities are second to none. If you are disabled I really recommend it. We will definitely stay again. Mum was really happy and says thank you.

I stayed at this hotel once in Bristol and I really loved it. Nice and cosy rooms. The staff was helpful, breakfast yummy. Very good selection on the buffet.

Stayed a while back and really liked the hotel. I will definitely be staying again

Our recent stay at Radisson Blu Zuürich Airport over Christmas 2020 was a big disappointment. The hotel was advertised as a luxurious hotel with 4-star rating for standard of service and facilities. During our stay, Radisson Blu did not able to deliver what they claim to be.
Starting at the reception, an Email with confirmed online booking and credit card authorisation to deduct was presented upon check in. The room package was booked via “Zürich Tourismus “website. The lady receptionist on duty insisted on a cash deposit in the absence of the actual credit card. While it is normal to ask for up to 95% deposit for a room, it is outrageous my son was asked Fr 570.00 for our Fr 270.00 hotel stay. What was weird, he was instructed to withdraw the money at the airport premises. Since I was not present at the time and all transactions were made with my credit card, my son told the lady he will come back. Luckily, the lady was no longer there when we came back in the night. However, she deliberately cancelled our reservation shortly after my son left on that same day. A decision we found very discriminating considering she had all our contact details. She could have called or emailed us to explain or notify that we should not come back anymore because she decided to leave the hotel half empty for the night, literally speaking. It is sad that unfit employees are left in the front line to disappoint paying customers on Christmas Eve. We only decided to stay at Radisson Blu in the effort to give support to the campaign made by Zürich Tourismus” to promote Zürich Hotels. That explains why we stayed in the hotel located just 9 minutes’ drive away from our house. The Asian/Indian-looking gentleman on the night shift was more efficient. He rebooked us upon our return without intimidation and discrimination showing professionalism of a 5-star customer service representative.
When we reached our room, we were dismayed to find the toilet bowl with a big yellow stain, toilet-paper holder dusty and carpet and floor tiles were sticky with barefoot. The study desk was worn out and the couch was full of sweat stains. The Mini bar was empty with no sign if its due to hygiene reasons. For 3 nights, there was 1 housekeeping visit but only to change the towels and floor was not vacuumed. No clean-up -Room-sign was available to hang. We did not bother to call the Reception because in our many experiences with 4 stars and 5 stars hotel, cleanliness, style and comfort comes automatic with the hotel brand. We came to relax and enjoy.
The host/waiter every breakfast was pleasant and attentive. He made sure social distancing was followed and coffees were served to maintain hygiene. Two thumbs up. The omelette has a good presentation but watered down and not made from fresh eggs. The mini donuts at the buffet were cut in halves when they could have baked them to bite-size instead. Overall, breakfast choices are only 3-star standard. We understand the limited servings due to corona but please maintain style. We plan to book at Radisson in Basel next Christmas, we hope the standard will meet our expectations.

First I will say the worst hotel and the hotel team. one guy is staying here almost 5 years now he is doing doubtful job here .he is staying with a women and many ladies coming and going to his room .all support is doing GM mahadevan and the whole guys in the hotel? this is my serious complaint against mahadevan .I will inform every where so please terminate the manager and his team .if no possible any families wont come to the hotel ..pls take serious action

A huge thank you to Wendy and her team at the Durham hotel to enable a fantastic wedding to go ahead on November 3rd 2020. The wedding was brought forward at very short notice due to 2nd lockdown, and it went without a hitch. The happy couple, my son and daughter-in-law were thrilled.
Can’t thank you enough, following a very stressful year.
Kind regards and best wishes to all who took part to make it such a memorable day.

We recently visited the Raddison Blu in Larnaca and we were extremely impressed. The rooms were spotless and of a high standard. The pool area was fantastic and very clean. However what really made the holiday was the amazing staff, they went above and beyond to accommodate us and the family. They really were amazing. In particular thanks to Vicki and Liana for our wonderful breakfast service. Michalis behind the bar for recommending an amazing wine and Stelios for the fantastic service at the pool area. Apologies if I haven’t spelt the names correctly but you know who you are and we can’t wait to come back again!

Great hotel in fab location.
The staff were all so very helpful. No request was too much. The restaurant quality is superb and found it fairly priced. They even got me advocado's when i requested it which was not on the breakfast menu.
Gym was a decent size and has good selection off weights- closes at 9pm which was great! The pool was lush to look at and chill beside (cant go in due to covid). Cleaning staff all amazing. Had some great convo's via google translate, though all receptionists speak fluent English.
Hotel is clean. And bed is super comfy. I travel ALOT and can say I would highly recommend! Keep up the great work Instanbul team!

There are many 4/5 star properties in the centre of The Dam. Many are local but where this hotel is best is the location. In the middle of all but just slightly out of the way. It is quiet, yet accessible. What makes this hotel stand out though is the staff. These are clearly not temp staff there to fill holes. They are professional staff and it is pleasure to deal with professionals like this. Over all, I would say the staff are excellent. The service excellent and yes, I would recommend you stay here. Maybe a few more euros than others, but you do get what you pay for. Excellent stay.

Very unhelpful customer service Bucharest - no compassion for a genuine booking error

Radisson Blu at Stanstead airport - average for an airport hotel - surprised at the 4* claim - carpet outside our room had multiple repulsive stains and the 3rd bed in our room looked more suitable for a child, it is a good job I am a very small person!
They should be throwing Moneycorp and their rip off ATM off their premises.
Their response when we queried the humungous charge to take out Euros...it is for the convenience of our customers- how convenient is it to be ripped off by such an enormous extent I don’t know!
All in all - we are unlikely to stay there again, there is always a choice and we wouldn’t choose them.

Thanks for helping my friend tonight Zac. You’ve helped our night along amazingly

Was really impressed on arrival. A beautiful hotel with character. Shame the service didn’t match. Stayed for 6 nights and the first 2 nights were fine. Then we were left with no towels, coffee cups, water and an unmade room for two days. Asked at reception who said they would deal with it but they didn’t. Had to chase towels down myself and used glasses as coffee cups. Also sat at the bar for 20 mins being completely ignored by the staff so drank elsewhere. If I return to Brussels it won’t be at the Radisson Blu.

I recently stayed at your hotel as part of a 2 day training course.

At the end of my first day, I receive a call from my mum to inform me that my wife had gone into early labour.

Struggling to get a flight home, I needed help booking a date hire.

I can't thank Adham on the concierge desk enough. That gentleman is a hero and an absolute legend.

The rest of the staff were also very helpful.

I will hopefully be back in December to complete my course.

Parking

On the night of the 3rd August 2019 I parked for a short time in the Parking at the Radisson Blu between 23:55 and 00:35 the next morning. Stansted

As I had no small change and my mobile phone ran out of battery power I proceeded to the hotel reception to pay as advised on the Radisson Blu Parking lot information board. (Photo of information board attached).

I went to the reception on 2 occasions. The first time the Duty Manager advised me that the paying machines were not working and I was free to exit the parking area without payment. I returned to the Radisson Blu Parking area and the Payment Information Board which advises that payment can be made at the Radisson Blu Reception. I walked back a second time to the reception and again spoke to the Duty Manager and showed him the photo I had taken of the Radisson Blu Parking Payment advice.

The Duty Manager then entered my details into a device situated on a desk in the Reception Area of the Radisson Blu. The device advised that no payment was payable due to the limited period I had parked and the Duty Manager confirmed that I could exit the Radisson Blu Parking without making a payment.

I then received a Parking Charge Notice from Parking Eye Car Park Solutions “PECPS”, addressed to my wife (the Registered Owner) for and amount of £100.00. I was invited to submit an on line appeal which I did submitting the facts as set out above.

I received what I assume is a standard letter rejecting my appeal. The reason given for the rejection is given as “despite there being payment methods available” no payments were made. No reference is made of the fact that I had twice explored one of the payment methods and despite being willing to pay was advised by an officer of Radisson Blu that payment was not necessary. No indication is given that my advices were checked with the Radisson Blu or that the log of the device used at the Radisson Blu was checked to verify the truth of my statement.

Just another way of making money by appointing unscrupulous 3rd party administrators

Very good hotel, i stayed in 2 of them. Nice clean rooms, most of the staff very helpful and friendly. The foo was delicios for good price. Generally my stay was good