Radisson Blu Reviews 303

This has to be the most expensive "MOTEL".
the seating was all ripped, the tables were not cleared. the bar you could see across due to the plates and used glasses.
the bar ran out of draught lager. i got a warm glass of wine with a chip in it. overpriced
the room was dark and basic, for the amount they charge for one night stay. I could go on.
This is the Stansted one, if i was you i wouldn't bother.

Don't answer the reserveration line so unable to move a £400 booking in time

Radisson Blu Hotel, Paris Marne-la-Vallee - IT NEEDS -5 - what a time and journey I have had with this hotel. I had 10 reasons to complain during my stay. I went through booking.com who then reached out to the hotel Never responding and it took 7 weeks for me to give up on this case and the hotel would not give me compensation. The WORST CUSTOMER SERVICE I HAVE ENDURED IN MY 40 YEARS!!!! PLEASE AVOID THIS HOTEL AND BRAND. DISGUSTING.

I wish I could give 0 stars
Probably the worst airport experience I’ve had ever.
Wretched service by totally untrained and useless staff
Asked for Earl Grey tea. 10 minutes later they delivered PG Teas
Only Guineas and another obscure brand on sale. All others had run out

Ordered a hamburger without lettuce and received a plain hamburger, when I asked what about the tomato or onions I was very politely told that they had run out of them
Offered me a 10% discount. When I checked my bill the 10% was my own Radisson rewards discount. When challenged I was told that was all they were allowed to offer
Went to the front desk to try and talk to a manager and was told they were all off duty.
If you are thinking of going to this hotel I would strongly suggest you go elsewhere
Management obviously has no idea how to run a hotel.
I would think that the most important aspect of this management is to screw the customer for as much as they can and to hell with them
It’s your choice and your money. Just beware

Urgent!

Illegal appropriation by Management and Health problem at Radisson Blu

On the night of April 27, 2024, we stayed at the Radisson Blu in Freetown for one night only. When we arrived at the lobby to check in and after they processed the payment, we realized that they were charging for two nights instead of one. When we objected to the improper charge, we refused to sign the payment receipt as well as the invoice, and Jennifer, the assistant manager on duty, rudely and with great arrogance refused to reverse the transaction and indicated that we had to wait until the next day. for the manager to arrive to reverse the overcharged night. The next day the Manager did not show up for work as instructed and when it was time to leave we objected again without any response.

On April 29, the management sent us a letter (we include a copy) and indicated that they would refund us, which as of today, June 10, 2024, has not yet been refunded to the bank card and they do not answer our emails either.

In addition, it should be noted that the night we spent the night at this hotel after an exhausting day we could not rest because the inn usually has activities with deafening music after 3 in the morning. Even worse was not being able to take a bath because the water that came out of the shower and sink was dirty, brown, and stinking water, of which we have the evidence (video and photos) to be presented at any time if required.

We will never stay with this hotel company again, nor do we recommend the "5 star" Radisson Blu where not only do they intentionally and deliberately rob you but you also put your physical health at risk.

Without further ado,
Jaime Rivera Cruz x 2

"RADISSON BLU COPY E-MAIL"

Dear Mr. Rivera Cruz,

Good morning. We deeply apologized about your bad experience staying with us

About your credit card refund from our side the paper work documentation process has been done but with the bank their process is slow to refund it will take two or more week to reflex in your account.

But definitely you will received the refund to your account.

Jennifer Acheampong
Assistant Frontoffice Manager

T: +23279454000, D: +23276139123

radissonblu.com

Radissonblu Mammy Yoko Hotel
17 Lumley Beach Road Aberdeen

Good in parts. Very good breakfast indeed, nice restaurants, good public areas. However, we had booked three extra nights after a river cruise to relax by the pool. Were disappointed to find pool and all outside relaxation areas were cordoned off - the manager said they were converting the area to a pay to enter (even for guests). We were there Saturday and Sunday when no work went on but the only ones in the pool were two happy seagulls. Some of the area could quite easily have been released for paying guests to enjoy the sunshine. Also room was a bit tired and dingy.

This is for the booking process, otherwise Radisson Edinburgh City Centre hotel is very nice. We stayed one night and intend to stay next month, but booking process is utter sheer nightmare, and was previous time too. App rejects booking at the end, website also doesn’t work, the staff at the call centre are apathetic and confusing. For our last stay, money was taken off my credit card but booking not provided, so it took ten days of hassle to get the money back. We made another reservation without prepayment in order not to risk being charged for nothing again, which was ultimately more expensive option…I honestly never experienced such amount of incompetence and dysfunctionality in any hotel booking, and we do travel a lot.

Friendly Welcoming staff. Nice clean hotel. Always try to book EMA hotel, the night before we go away, and leave the car.

I arrived at the hotel at noon. The room was not ready. It’s supposed to be a business hotel. I arranged to have a meeting with a digital marketer after a 10 hour flight. The restaurant was closed for a private event so there was no space to meet with anyone I asked for access to one of the meeting rooms and they wanted to charge me money so my room wasn’t ready. There’s no space in the lobby to meet anyone. It’s completely crowded and the restaurant is closed to call this a business hotel is a forest. Stay away at all costs stay away. This is a bad, bad decision.
They charged me 250 reais for a meeting room.

This was for two hours.

Limerick Hotel.
Very disappointing. Despite requesting one room to have a walk-in shower, and despite checking this on arrival, the room allocated had a bath. We had to request a change. Also, on arrival we were assured that we did not need to make a reservation for dinner. Given the size of the restaurant, we were not surprised. However, we were not told, nor is it stated on the hotel website (nor on the adverting leaflet in the our room) that the restaurant was closed and we would have to eat in the bar. We found this out when we went for dinner. The bar is small, oddly laid out, and not suitable for anything other than a bar meal. But there was not a spare table. We could only eat when a customer left. Even so we had to sit under a loud television - not what we want to do when eating. Given the isolated location of the hotel there was no alternative. On subsequent evenings we made reservations. The table on the second night was not what we had asked for - away from the TV, next to a window, with chairs rather than stools. On the third night, the reservation was lost. So we had another uncomfortable meal. Then they mad a significant 'error' on the bill. Probably the worst hotel for service and customer care that I have stayed in over the last 40 years.☹️🥺

During Eurofurence at the CCH, there was a woman downstairs at the bar who was extremely fast, nice and super helpful.

I'm that guy buying the massive amount of Sex on the Beach and other with my group of friends, 10/10 would go there again.

Being a regular traveller to Bristol to visit my son at UWE, I have always stayed with your competitors, Leonardo, Holiday Inn, and Hilton. Still, on this occasion, I had more time to wait and noticed your hotel in the heart of the city centre(wonderful) while walking around in the evening. All I can say from that moment is that the rest is history!

My booking was made through Booking.com for convenience, and I had the pleasure of meeting Mariangela(the manager) at the reception. The customer service I experienced was beyond any scale I had encountered before, even in my extensive travels and stays at various hotels. This first impression was positive and the best I've ever had.

Not only was Mariangela so professional, polite, and helpful, but most importantly listened to what I was saying and got to know me to match my needs. I was blown away by the personal service, care, and attention, and I could see why she was a supervisor/manager and so well deserved. When she spoke, her knowledge was very factual. I felt like I was at college again and wanted to take notes.

Despite never having met before, she and her colleagues were so friendly and approachable. They were very much true to the brand, company, and me, the customer, and that cost has no number/value. I can assure you of that. I started to feel at home.

She is professional, customer service driven, knowledgeable, polite, and undoubtedly exceeded herself in her job/role. I was utterly blown away by not only being treated as an individual but someone who they could relate to and understood my needs, concerns, upsets, and issues, WHICH I CANNOT AND HAVE NOT Found anywhere out there these days—a sheer delight to say that Mariangela is an ambassador in her field and your company.

Honestly, I cannot praise this hotel enough, and most certainly, when I travel again, I will only be staying at a Radisson regardless of where I am, but most certainly Bristol, for starters. Thank GOD for your great company; if only I had remembered to come to you first rather than those other hotel chains, my stay would have been so comfortable. But, well, we all learn, and now I intend to bring all my family to this beautiful brand of hotel and will certainly be joining your reward scheme.

WELL, DONE.

Found on holiday extra but booked directly with the hotel for the first and it was just for one night stay but 12 day car parking.
Primary reason for booking here was being able to leave my car onsite while being out of the country.

My experience is it was a disastrous stay.

Arrived at the hotel about 9:40 pm 16 April.
Due to delay and tardiness and misinformation by the desk staff did not get to the room until after midnight.

Took about 30 mins or more just to be able to get to the desk.

Then there was some nonsense about finding me a room due to staff shortage.
Agen was punching computers for about15 mins or more looking for my room. Told him my checkin time was 3 pm and it’s now past 10pm. What is the room not ready.

Gave me direction to car park which was locked and o spent about 20
Mins trying to find someone at the park for correct information. Turns out that access closes at 7pm and the auto entrance was in a different location. Why they don’t
know that.
There is lots more but I don’twant to bore the readers . Suffice to just list

Narrow corridors.
Small lifts and even smaller lift doors.
Little brown flying bugs in the room bed.
Would not be my first or second choice to book even with the parking.

Just stayed at the Radisson Blu in Durham and all the staff were lovely! Lovely view out onto the water too!

Terrible customer service experience.I had to cancel an overnight booking recently due to health reasons. Gave them more than four weeks notice.Booked through a third party. The fee involved was more than €500.They would not consider any sort of refund.Robbery in my opinion!
They need to change their policies ! Read the reviews before booking !
I will never book a Radisson Blu hotel again.

Despite finding available rooms on hotels.com, we were met by an employee who won't even look at us. He denied that they have an available room, so we book at hotels.com and reluctantly get a room right by the elevator! Due to we couldn't shut an eye to the noise. We then get a new room the next day which was fine. I am disabled and have a disability card, but since my disability does not make me sit in a wheelchair, in their opinion I was not disabled ENOUGH?! That's why I wasn't allowed to park in their disabled parking, they divide disabled people into categories deeply nonsensical.! The man in charge of parking even got angry and scolded us in front of all the guests and employees without any of the employees stepping in!
We are told that we have to park for free because of the inconvenience, but when we check out today, we have to pay 57EUR for the parking??? I do not understand at all their non-existent customer service and their way of handling customers! All in all, a terrible weekend stay which means that we will NEVER come again, the hotel in Hamburg cannot be recommended at all!

Radisson Blu Manchester Airport
Not impressed at all it seems to have gone down hill. Paid for a Premium Suite room but the service was not Premium. Room wasn't cleaned to the usual standard with hairs left in the bathroom and check in / out staff were appalling. Almost like it was all their first day on the job. I wouldn't book again unless I see a heavily discounted rate on booking.com or something it is not worth the full price tag.

Room was exceptionally clean and quiet. Staff was warm and helpful. Check out was at 12 which I also appreciated since I had an afternoon flight. I will gladly stay here again.

Absolutely great hotel in the center of Malmö. We arrived on friday and went for a weekend trip. Really pleasant lobby with professional and helpful staffs.
And a great bar in the lobby that was open in the evening/ nights
A high end priced restaurant but with high quality food of different kinds as well so absolutely worth the money same goes for morning breakfast at the lobby high end price but quality and service at top.

Great big room with plenty of space and clean and new furniture / bed.

Overall a great stay in a great environment and absolutely value for money.

On arrival i was checked into a groundfloor double room of which i paid just under one hundred pounds, a further £50 deposit was required in case of 'damages (which was not mentioned on the website) will be refunded in a few days...??
Awful!.. dark, dingy, old chipped furniture, no bedside lamps for reading.
I was upgraded to a kingsize premium room which wasn't much better, still no bedside lamps, the only difference was they had 'talc' in the bathroom.
I then went to the restaurant to order food... the menu has no gluen free, dairy free options or symbols?.. extremely overpriced and poor quality ingredients once i did manage to find something to eat no salt/pepper was brought to the table and on asking for some extra mayo i was given a teaspoonful!..
All in all i would never stay at this hotel again, nor would i recommend it, dont waste your money!