RADIO TIMESReviews 

212
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, most reviewers were let down by their experience overall. Many customers expressed dissatisfaction with the delivery service, citing frequent delays and missing issues, which often arrived days after the scheduled date or not at all. The customer service was widely criticized for being unhelpful, unresponsive, and difficult to reach, with many reporting long wait times and empty promises. Reviewers also faced significant problems with refunds, often being denied or experiencing substantial delays in receiving their money back, despite repeated attempts to contact the company. Some people were dissatisfied with the subscription process itself, feeling tricked by offers or finding it difficult to manage or cancel their subscriptions. However, a few other people also felt that when they did receive a response, it was polite and helpful, sometimes leading to a resolution of their issue.

What people talk about most

Subscription

Clients share ambiguous opinions on subscription, with many reporting significant problems, such as issues... See more

Customer service

Customers had negative experiences with customer service, often describing it as abysmal, appalling, and... See more

Delivery service

Users describe significant dissatisfaction with the delivery service, frequently reporting issues with late... See more

Refund

Reviewers mention negative feedback about refund experiences, with many reporting significant difficulties in... See more

Response time

People report negative experiences with response time, with many reviewers expressing frustration over... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Delivery is sporadic so if you want Radio Times before the Saturday don’t bother Then when they don’t deliver on time they “credit” your account so that you’ll get a smaller bill six months later... See more

Company replied

Rated 1 out of 5 stars

I feel tricked into taking up an offer of 12 months Radio Times at £104, after cancelling my long standing subscription after erratic deliveries. Since then I've had none delivered and rarely get... See more

Rated 1 out of 5 stars

Another copy has simply not arrived at all. I've tried reporting this via the website drop down form but keep getting an error message telling me to try later. Delivery is abysmal, used to arrive regu... See more

Rated 1 out of 5 stars

I have recently had nothing but problems with delivery's of Radio Times It was apparently resolved hence second subscription number. However last weeks,Radio T didn't arrived chased arrived over week... See more

Company replied


Company details

  1. Media Company

Written by the company

Whether in print or online Radio Times is the best place to discover the best programmes, films and podcasts to watch or listen to, with daily recommendations from our team of experts — plus a dedicated section on what to stream on Netflix, Amazon Prime Video, Disney+ and many more. Never miss a moment, with easy-to-use listings across over 100 channels. Enjoy exclusive interviews with the biggest names in broadcasting. Plus, test your knowledge with access to puzzles and crosswords. We have a website www.radiotimes.com , A What to Watch app, a weekly magazine available in stores or you can subscribe. We have a Radio Times Shop that has special offers and products from the magazine. For SUBSCRIPTION queries please visit www.radiotimes.com/contact-us and use the HELP button in bottom right corner or you can call 01233 560607 (Mon-Fri 9am-5pm) If you have any editorial queries or comments on the magazine, website or apps contact feedback@radiotimes.com


Contact info

1.5

Bad

TrustScore 1.5 out of 5

212 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 38% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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1.5

All reviews

(212)

100 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

What a dreadful “improvement” Ok I’m a…

What a dreadful “improvement” Ok I’m a long time subscriber and used to it’s layout, but why oh why change the layout of of the sports pages? I now find it so much more difficult to browse them. And what is the point of putting the film and film reviews, which I note have been reduced, in the middle of the of the general reviews? This “improvement” will most definitely encourage me to investigate alternative sources

16 October 2022
Unprompted review
Rated 1 out of 5 stars

I have had a subscription with Radio…

I have had a subscription with Radio Times for many years. My yearly subscription has increased over the years from £104 in 2017 to £182 per year. Last week I decided the magazine was not worth £184 per year and phoned to cancel. The customer service person I spoke to informed me, they would reduce the half yearly payments starting at £72. I informed her I still wanted to cancel, she reduced it to £62, I said I still wanted to cancel. When she informed me her last offer was £52, I decided to continue my subscription. I have discovered they offer £52 to new subscribers. When I phoned to complain and cancel again, I was informed the offer was offered to new customers for a limited periods only. I said it was a shame they did not inform existing customers about these offers. I was informed by the customer service person, the offers appear in the advertising materials enclosed with the magazine. I do not buy the magazine to read their advertising leaflets. I am aware of a subscriber who took out subscription a number of years ago and is paying £49.99 per half year. My opinion is by increasing subscriptions for long standing customers they are able to offer lower subscriptions to new subscribers.

11 October 2022
Unprompted review
Rated 2 out of 5 stars

I've bought the Radio Times for many years and am disappointed with the change…

I've bought the Radio Times for many years as I prefer it to all the other TV listings. When this week's copy arrived, I opened it I was welcomed to my "new and improved Radio Times"!
It might be new, but it's not improved. The general layout looks cheap and tacky and just like many other magazines today. I understand that this is probably about attracting a younger reader, but what about loyal readers who liked it the way it was?

4 October 2022
Unprompted review
Rated 1 out of 5 stars

Why does web pages doing that?

I am not talking about design or good looking website. I am gonna say how they are using google ads on the bad way(as an user for me). whatever you search, you will find exactly the same title on that web page and click it(hoping to reach your data), and you will find a tones of picture and mixed text going down and try to find what do you looking for for example; ..... relese date. God knows where is it.
I hope one day, some Governments try to find out kind of web police or something and stop these all and leave some clear information to us about what do we looking for.

1 October 2022
Unprompted review
Rated 1 out of 5 stars

Absolutely useless

Absolutely useless. I mush have had 5 undelivered Radio Times' Cannot contact A PERSON!!! WHAT IS GOING ON. Don't quote covid at me. I can order a microwave and have it delivered the next day. Last week's and this week's had to be purchased as well as others missing this year. Exasperated!!!

8 September 2022
Unprompted review
Rated 1 out of 5 stars

Fail

Whoever thought this was in any way an improvement must want to get sacked. Staggeringly bad.
If it ain't broke, don't fix it.

26 May 2022
Unprompted review
Rated 1 out of 5 stars

Radio Times - juk

I am sometimes surprised that it works, mostly it doesn't. Some reviewers are blaming the BBC, but the BBC sold Radio Times years ago as a cost cutting measure to Immediate Media. Maybe Immediate Media should go into a different bussines, like road sweeping or something, because they sure are rubbish at on-line publishing.

26 May 2022
Unprompted review
Rated 1 out of 5 stars

Disastrous

Disastrous! Nothing wrong with the old site. As 98% of other reviews have already said, massive loss of functionality, user-hostile. Will the BBC change it? Don't hold your breath!

14 May 2022
Unprompted review
Rated 1 out of 5 stars

Rubbish

Rubbish! There was nothing wrong with the old one! The new one is SO slow and not at all user friendly. Come on RT, revert to normality!!

30 April 2022
Unprompted review
Rated 1 out of 5 stars

I give up!

I give up!! I’ve always used the Radio Times website but won’t be using it anymore. It’s slow and nowhere near user friendly as it used to be. Why try to ‘fix’ something which isn’t broken.

24 April 2022
Unprompted review
Rated 1 out of 5 stars

A Poor Effort - A Decent Website Ruined

Who was responsible for changing the Radiotimes.com website? Used it for the first time and can't understand why it's been made more inconvenient to use. I now need to click on a programme to get more information, instead of just hovering over the programme title. Then I can't go back to the view of programmes without having to click a back or forward arrow.
The website is so clunky and is very amateurish with numerous faults.
A poor effort, why wasn't it tested before release?

5 April 2022
Unprompted review
Rated 5 out of 5 stars

New Lives in the Wild

If you want pure escapism from this modern material world,then watch New Lives in the Wild!!!I look forward to this every week to do just that,and to hear why people decide to do this.They say "Everyone has a story"and this is is so true!Ben Fogle shows real empathy and enthusiasm to these wondrous souls.I find watching these people inspiring and thought provoking....to think outside the box and to follow a dream.It sets me up up for the week and I have recommended it to many friends and family.I say "Go for it!!!"

1 April 2022
Unprompted review

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