Radioddity Reviews 

A great experience. I'm super happy with the service. I've made several purchases from Spain and everything was good. Before that I needed them a couple of times and the help was superlative. They are keen to do their best and make you happy.

Was given the option to communicate with a human in tech support. Hazel responded quickly and with the correct information I was seeking. The company support page was not clear, and in fact was a little misleading. Radioddity and Hazel should get ten stars for awesome customer service.

I had a fulfillment issue. It might have been that I didn't understand something. I don't really know. I emailed support, and received a reply within an acceptable amount of time. It resolved my issue. I'm happy.

Very fast, and satisfactory responses to my pricing and warranty inquiries. Made subsequent transactions easy.

Top Notch friendly service and follow-up
Thank you!

Speed at which problem was handled.
Had a problem with a supplied accessory for the walky-talky I ordered. Resolved completely to my satisfaction.

I have purchased several items from Radioddity over the last few years. The radios, antennas, and accessories that I have ordered fill unique voids in my amateur radio experience and hobby. Their customer service is some of the best in the business. I have placed orders and then changed delivery dates due to my travel. They always respond promptly to accommodate these changes.

Received great help in resolving the no R.F. out. Replacement rig is on its way.

The Online shopping experiance and the constant deals I get are amazing. Even when I encounter an issue the support team is quick to answer (in respect to their working time of course) and my issues get resolved quickly. Buying from Radioddity feels very solid and trustworthy, never sketchy.

I bought four Baofeng UV-5R 25th Anniversary radios and shortly after getting them, I found a frustrating firmware bug: in VFO/frequency mode, the radios wouldn't tune or scan UHF frequencies correctly — they'd snap right back down to 136.000 MHz. I'd already ruled out anything on my end, testing before and after programming, checking band limits, confirming the memory channels worked fine — so I reached out to support.

Odile picked up my case and stayed with it for nearly three months. She arranged a replacement shipment right away, and when two of those replacement units turned out to have the exact same bug, she didn't skip a beat — she kept right on troubleshooting instead of making me fight for another solution. Getting a working calibration tool into my hands took a few tries — an email that was blocked, a broken download link, a zip file, a software error — and through every one of those hiccups Odile patiently resent files, changed formats, and walked me through each step until the fix finally worked. My radios are now tuning and scanning exactly as they should.

Radioddity has great products, but honestly, I'd recommend them to anyone based on their customer service alone. It's genuinely rare to get this level of persistence and follow-through these days. Huge thanks to Odile and the Radioddity team — you earned this review.

I had trouble with the microphone on the radio and without any concern they replace the radio in full with another replacement very happy and again it's sad that I had to replace the whole radio needs to make replacement microphones available cuz the microphone was the only thing that was needed but in any event I was much appreciated that they were willing to replace the whole radio and I am completely satisfied

Olivia was very helpful and solved my problem. She also followed up to make sure all was OK.

The customer service is very responsive, quick and thoughtful! Very good experience.

support was excellent over email. The manual is lacking real life scenarios of what operator may do with the radio with respect to programming.

We live in Washington on the Pacific Ocean. Lots of wind and rain. We have spent a lot of money on weather stations only to have them fail in a few months. The Raddy weather station was not the most expensive we bought and it too did not survive a year but they replaced it within 2 weeks, twice. Great warranty and customer service. Thank you Raddy!

I had some problems with the configuration of my MN6 weather station, and when I contacted customer support, they were immediately available to try to understand the problem, even involving the technical team.
Unfortunately, since they couldn't resolve the issue remotely, they agreed to send me a replacement weather station.
In short, they were very kind, helpful, efficient, and effective.

The CSR Echo asked intelligent questions offered clear concise and timely advice and finally when all else failed got a warranty replacement. Then Echo followed up after the replacement. This is what customer support is about - service.

When DHL screwed up with shipping and returned the radio to Radioddity, the customer service, communication and prompt reshipping from Radioddity was superb; thank you.