Quote Detective Reviews 

Carly is a brilliant customer service agent. Makes you feel like a family. She will never let you down:)

Shannon Davies in the customer service care team was extremely helpful; Shannon made an impossible situation seem possible and delivered on the outcome. Very professional and helpful.

Carly was excellent. She explained things well and answered my queries in a helpful and knowledgeable manner.

Superb customer service.

Thanks, like IT. We note going anywhere yet. Spent timer together pass few years and Hope we will continue and see next years. 😉 Kudema

Hi Jaimie that was very helpful thank you so much

Shannon was a great help with an issue regarding my documents. Highly recommend

Becky was extremely helpful and ensure everything was arranged on time and made the whole process very simple and stress free, replying promptly to any questions I had. Great service.

Don’t waste your time, they’ll refuse to accept your no claims bonus no matter how many different documents you send them oh and let’s not forget add £400 to the first payment because that’s what they’ll do when you try to buy the policy and tell you that it was a system error. They’ll then leave you alone for a week or so but then you’ll start to get bombarded with emails, texts and calls from them telling you that your no claims can’t be accepted and they’re cancelling your policy unless you pay them even more money.

AVOID!!!!!
Worst Company ever.
Specialty their sale representative Max worst agent.
They never sell you what you got online. Ok price can increase £100, 200 but they increased it in thousands and favour you by giving few quids discount and saying its valid fir today only. And nect day you get cheaper quote they never discussed it saying you already got a quote on your profile. Damn hypocrite
They never allow me speak to a manager.
Everytime I call they frwd me to Max who never knows who to deal with potential customers.
So AVOID them at any cost.
Worst Worst Worst

Becky was great, sorted my insurance out that other insurance company’s made hard work of. Very transparent. Thanks

everything was explained promptly and clearly excellent service by becky thank you

Wonderful and most professional approach while dealing. ******* for Marshal

I had a very disappointing experience with Quote Detective.

After I took out my van insurance and paid £1,580, they made a mistake with the van’s registration number on their side. Instead of correcting their error and continuing the policy, they then refused to insure the van.

I also paid an additional £75 to change my address, yet the situation was never resolved. To make matters worse, they later cancelled the policy after the 15-day period and charged me a cancellation fee, even though the issue was caused by their own mistake.

In the end, I was only refunded £1,200, meaning I lost a significant amount of money despite not receiving the service I paid for.

The whole experience felt extremely unfair and the way the situation was handled was very disappointing and unprofessional.

I would strongly advise others to be cautious before using this company.

Very disappointing experience with Quote Detective.

My husband and I were simply comparing van insurance quotes and, as advised by other insurance companies, we tried quotes using both the address currently on his driving licence and the new address we recently moved to. This is normal when checking how premiums change after moving.

Today I received a call from a representative who immediately started accusing me of providing false information, including date of birth and address. This was completely incorrect and the tone of the conversation was very unprofessional. Instead of asking questions or clarifying the situation, she spoke in a way that felt accusatory and disrespectful.

We never provided false details. We were simply comparing quotes like any customer would do when searching for the best insurance price.

Customer service should focus on helping and clarifying, not accusing customers without understanding the situation first. This experience left a very negative impression and I expected much better professionalism.

I would strongly suggest improving how your representatives communicate with potential customers.

Very stupid!
I just wasted a few days waiting for them and end of the day they came up saying “we are sorry we cannot do insurance for you”
Keep pushing it for no reason.just waste my time with them .
stupid policy!!
They should tell me from beginning!
Rubbish!!

Great company and very cheap insurance for private hire taxi highly recommended.

Great experience with quote detective, Becky was amazing and spent nearly the whole day helping me find the cheapest insurance price possible.Week later I changed to a private plate and the process was quick and smooth with a very reasonable Admin fee.
Excellent customer service @becky

Faith was a lot of help on the phone with very clear communication, very professional and polite.