quooker.ie Reviews 

1,002
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 293 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being punctual, knowledgeable, and extremely helpful during routine maintenance visits and new installations. Many consumers highlight the exceptional quality of the taps and note that customer support provides quick, effective solutions. Some reviewers were not happy with the product, mentioning unexpected leaks, faulty parts, or frustrating mechanical issues with the taps. A few customers also noted disappointments regarding the sparkling water quality not meeting expectations and confusing maintenance requirements. Others expressed frustration regarding unexpected repair costs or complications when dealing with malfunctioning components.

What people talk about most

Service

People report overwhelmingly positive experiences with service, highlighting prompt responses and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, punctuality, and... See more

Product

Consumers find the product to be an essential and brilliant kitchen appliance, praising the high quality and... See more

Quality

Reviewers highlight positive aspects of quality, expressing high satisfaction with the brilliant products and... See more

Customer service

Clients share positive opinions on customer service, highlighting first-class support and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got a quick response to my service request. Ryan, their service engineer contacted me the day before the call to give me a time of arrival. After his survey he quickly identified the fault and offe... See more

Rated 5 out of 5 stars

I booked a service and had to postpone it twice. There was no problem whatsoever booking a new date each time. Then the engineer Ryan arrived exactly on time on the day. He sorted out a small issue... See more

Rated 5 out of 5 stars

We have had our Quooker tap for a number of years now and can’t imagine life without it! The boiling water started to run slower from the tap and it was becoming dangerous as the water was splash... See more

Rated 5 out of 5 stars

Experienced some issues recently after 5 years with my Quooker tap. Customer service arranged a service within days. Ryan contacted me in advance to schedule a time that worked best for me. He ar... See more


Company details

  1. Kitchen Supply Store

Written by the company

A true revolution ... Quooker: the world's first and only true 100 degrees boiling water tap that immediately dispenses boiling water, filtered chilled and sparkling water. Tap on the worktop, tank underneath. A 100% Dutch invention taking over the world. Quooker have operated in the UK since 2006 and this is where the journey began.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(1,002)

289 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good Job

Ryan Platt called at 09:15 as pre arranged. He was extremely professional, polite and efficient. Went straight to work and had the tap fixed in 20 minutes. Excellent job.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service , quick , clean and tidy
Recommend Jason’s work.
Customer service very prompt and efficient

23 March 2026
Unprompted review
Rated 5 out of 5 stars

A quailty product

A quailty product, i couldnt imagine our kitchen without a Quooker Tap. And a Mug of tea made and in your hand 20 seconds after walking into the house!

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience. Quooker came very promptly when a call out was requested and Jason Murdock was a pleasure to deal with. The unit was replaced with no fuss or hassle. Would highly recommend.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Quick response and early appointment with Ryan Platts who fixed the issue and also changed the filter and gave advice on maintenance. Would highly recommend Quooker

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Great job

Jason arrived on time and did a great job installing the tap. He explained clearly how to use it and maintain it.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Installation review

Gheorge fitted our Quooker last week. Very efficient installation. He explained everything very well. Delighted with our Quooker to date.

12 March 2026
Unprompted review
Rated 3 out of 5 stars

Love the tap but repair was pricey

We love the tap since we installed it about 7 years ago. However our experience re the fault wasn't great. It's hard to speak with someone so we had to complete some kind of service request online. We were given an explanation and quote for c €500 to replace the tank due to 'compromised vacuum seal'. We felt disappointed with this level of cost after just 7 years. We were advised to install a circuit breaker on the plug as a possible cause.
The service engineer Ryan Platts was excellent, professional, punctual and nice guy all round.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Prompt and professional service from Jason and team

Jason arrived promptly for our service visit. I rang on Monday and received a service for Wednesday. Our Quooker tap had stopped working after 11 years and I expected to have to replace it. Jason was very friendly and professional and got the tap working again saving us a large amount of money.
Thank you Jason and the team. Very satisfied with the service.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Ryan

Ryan, who came to install our Quooker system, was quick, efficient, thorough and did a great job! He was friendly and tidied everything up perfectly when he was finished. Thank you

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Quooker tap installation

Ryan arrived and was very professional and efficient. Had my tap installed in no time. Have to say the overall experience with Quooker was fantastic. Very impressive.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic and professional from initial…

Fantastic and professional from initial contact. Daniel responded immediately to emails and Jason was efficient and informative. He was very professional and polite and even put everything back in the cupboard when he was finished.
Highly recommend.

6 March 2026
Unprompted review

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