Quilter Reviews 

12,296
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,436 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service provided, highlighting the attentiveness, knowledge, and high standards of the staff. Many people found the user experience to be excellent, with clear and easy-to-understand information and processes. The customer service is frequently described as efficient, helpful, and responsive, ensuring quick resolution of queries and transactions. However, some reviewers were not happy with delays, incorrect information, and a perceived lack of care for customers. A few other people also felt that response times were slow, and that the company's systems were not set up to handle external customer inquiries effectively.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting efficiency and clear... See more

User experience

Customers had positive experiences with user experience, consistently praising the clarity and ease of use of... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Customer service

Clients share positive opinions on customer service, with many expressing satisfaction with the support... See more

Response time

Reviewers highlight positive aspects of response time, with many customers reporting quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quilter has evident governance. The company takes pains properly to assess clients attitude to risk and offers products appropriate to circumstance. It also manages advisors sensibly and ensures their... See more

Company replied

Rated 5 out of 5 stars

Quilter provided us with a dedicated financial advisor, Alex, who helped and advised us as we transferred all our investments into one place. Alex explained everything clearly and helped us with any l... See more

Company replied

Rated 5 out of 5 stars

My adviser Rachael has guided me through planning my retirement. She has been a fantastic support in helping me understand my pension options and has guided me through my first experience of long term... See more

Company replied

Rated 5 out of 5 stars

After 18 months dealing through our financial adviser we are very pleased with the investments performance and the handling of all transactions to date. The advice on ISA investments has been ext... See more

Company replied


Company details

  1. Pension Office
  2. Financial Planner

About Quilter

Written by the company

We’re one of the UK’s leading wealth managers, and here to help you plan and manage your finances, enabling you and your family to live the life you want. We have a long and successful history of guiding customers through all kinds of markets. We can help you grow your investments and ensure you have the financial support you need for each stage of your life. We’re here to help you have a brighter financial future.

The businesses within our group aim to provide high quality products and services for the whole of your investment journey.

About us:

• We believe in the value of advice and want our customers to benefit from trustworthy, easy-to-access financial advice.
• We pride ourselves on providing flexible investment products, and expertly managed funds and portfolios designed to help you grow your money.
• The flexibility we offer with our services applies equally to our charges. Alongside their adviser, customers decide which of our products and services they use, and only ever pay us for those. Our pricing is competitive, and we do not have any hidden charges.
• We are committed to operating responsibly and sustainably, for the long-term benefit of all our stakeholders and customers.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

12K reviews

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1-star

Asks customers to review

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4.5

All reviews

(12,296)

1,246 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quilter provide a personal experience

Quilter provided us with a dedicated financial advisor, Alex, who helped and advised us as we transferred all our investments into one place. Alex explained everything clearly and helped us with any legal requirements. The online portal makes it easier to view and manage our investments.

1 June 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Jacqueline,

Its great to hear that you find our platform helpful to manage your investments. Thank you for taking the time to share this.

Bobbie @ Quilter

Rated 5 out of 5 stars

Quilter

Quilter are extremely professional and make everything easy to understand

1 June 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Claire,

Thank you for sharing your experience with us, it's much appreciated.

Kym @ Quilter

Rated 2 out of 5 stars

Cash withdrawals from the CashHub…

I made four withdrawals from the CashHub from several bank accounts on the same day.
Two were paid to my bank account on the same day as the withdrawal request but the other two were left in pending status for several days.

Quilter could not tell me which bank accounts had paid out my money which I find disappointing as how would this appear to an auditor if they were auditing accounts!!!

5 June 2026
Unprompted review
Quilter logo

Reply from Quilter

Good Morning David,

I'm sorry to hear that your experience of withdrawing your funds did not meet your expectations. I can certainly look into this for you. As Trustpilot is a public website, we're unable to identify individual clients and therefore please could you email us at customerinsights@quilter.com? If you could please include your account number and the most appropriate contact details for you, it would be really appreciated.

Kind regards,

Kym @ Quilter

Rated 5 out of 5 stars

Quilter have an easy app to track all…

Quilter have an easy app to track all your investments with them and are very good at maintaining a growth, even in turbulent markets.

8 June 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Mark,

Thank you for sharing your experience, it's good to hear that you're please with the app and that you're happy with the performance of your investments!

Kym @ Quilter

Rated 5 out of 5 stars

First class

First class. Information is clearly presented and way to understand. Transaction speeds are good and all processes are well developed and considered.

3 June 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Andrew,

Its great to hear that you have found the information you have received easy to understand. Thank you for sharing this.

Bobbie @ Quilter

Rated 5 out of 5 stars

Quilter was very easy to use via the…

Quilter was very easy to use via the financial advisor

8 June 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Sharon,

Its great to hear that you found your transaction easy to complete via your adviser. Thank you for sharing this.

Bobbie @ Quilter

Rated 5 out of 5 stars

5 star Service…

Quilter dealt with our requests promptly and kept us informed via my financial advisors Redwood financial

5 June 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Isabelle,

Thank you for taking the time to leave this review. Its great to hear that you are happy with the service you have received from us via your adviser.

Bobbie @ Quilter

Rated 5 out of 5 stars

Making Investing Simple and Accessible!

Making Investing Simple and Accessible!

My experience with Quilter has been extremely positive. The platform makes investing straightforward and easy to understand, giving me full visibility and control over my finances while still providing the reassurance of professional support when needed.

I particularly value being able to see how my investments are performing and having a clear picture of my financial position at any time. The information is presented in a way that is easy to navigate, which makes managing my finances much less daunting.

Via my Financial Adviser, Quilter has helped me feel more confident about investing for the future and has provided a level of transparency and accessibility that I greatly appreciate. I would happily recommend Quilter to anyone looking for a simple, user-friendly and professional investment solution.

13 May 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Debbie,

Thank you for taking the time to leave this review. We are pleased that you find our platform easy to use and that you are happy with the service you have received from us.

Bobbie @ Quilter

Rated 5 out of 5 stars

Excellent customer service

1 June 2026
Unprompted review
Quilter logo

Reply from Quilter

Hello,

Thank you for taking the time to leave this review. Its great to hear that you are happy with the service you have received from us.

Bobbie @ Quilter

Rated 5 out of 5 stars

Comprehensive

Nothing more to say

7 June 2026
Unprompted review
Quilter logo

Reply from Quilter

Hello,

Thank you for taking the time to leave this review and share your experience with us.

Bobbie @ Quilter

Rated 5 out of 5 stars

I am very satisfied with my investments…

I am very satisfied with my investments and the mobile App is exceptionally clear and easy to navigate

6 June 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Will,

We are pleased that you find our app clear and easy to navigate. Thank you for sharing this.

Bobbie @ Quilter

Rated 1 out of 5 stars

Patronising, presumptuous and off putting

My initial chat with the advisor was a joke. He didnt listen to me and made sweeping assumptions about my wealth and situation based on my job income, which is low - but he didnt ask me if I had savings. He assumed I didnt and was - in his words- 'living hand to mouth'. I was so shocked I just didn't correct him, despite clearly stating that my aim was to increase the efficiency of my savings and investments. He also refused to give me his fees upfront - a huge red flag because I have consulted FA's before- and theyve always been upfront about their fees. He was very vague in general, spent the best part of an hour talking to me as if I was stupid, asking questions like 'Do you know what an ISA is?' and being very patronising.

3 June 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Sinead

I'm very sorry to hear that you have had a negative experience with us. I have been unable to locate your account on our systems using the information above. If you would like me to investigate this further then please contact me at customerinsights@quilter.com. If you can provide your full name this will allow me to look into your query.

Many thanks

Cameron @ Quilter

Rated 5 out of 5 stars

Quilter App is very useful

Quilter App is very useful, very informative for tracking my investments.

5 June 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Ashok,

Thank you for taking the time to leave this review. We are happy to hear that you find our app informative and useful.

Bobbie @ Quilter

Rated 5 out of 5 stars

quilter experience

the advice , process and overall up to date communication from quilter makes me feel my pensions and investments are all in a safe place. knowing where my investments are working for me and seeing the returns is all a good experience i would highly advise any one looking to invest to get in touch with quilter.

5 June 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Charles,

Thank you for taking the time to share your experience with us. We are pleased that you are happy with the communication and service you have received.

Bobbie @ Quilter

Rated 5 out of 5 stars

Great company with sound advise and…

Great company with sound advise and willing to help through the process of investment. Would highly recommend.

4 June 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Jaqueline,

We are happy to hear that you are pleased with the service you have received from us. Thank you for sharing this.

Bobbie @ Quilter

Rated 5 out of 5 stars

Clear communication

Clear communication. Prompt and highly professional service. Knowledgeable Financial Advisor, working to provide investment options to meet my needs.

4 June 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Mary,

Thank you for taking the time to leave this review. Its great to hear that you are happy with the service you have received from us via your adviser.

Bobbie @ Quilter

Rated 5 out of 5 stars

Excellent Service

I have been extremely pleased with the service and support I hve received from Quilter.
Throughout my retirement planning journey, the team has been professiona, knowledgeable and approachable,taking the time to explain my iptions clearly and ensuring I felt confident in the decisions I was making. Their advice has helped me understand my pension arrangements and plan for the future with greater peace of mind.
I particulary appreciate the clear communication, efficinet administration and the personl approach taken whenever I have had questions or needed assistance. It is reassuring to know that my financial affairs are being managed by a company that values its clients and provides such a high standard of service.
I would have no hesitation in recommending Quilter to anyone seeking professional financial planning and pension advice
Thankyou to everyone at Quilter for your ongoing support

4 June 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Ingrid,

Thank you for taking the time to leave the above review. Its great to hear that you are happy with the service you have received from us. We are pleased that you have found our communications clear and our staff professional, knowledgeable and approachable throughout your transaction.

Bobbie @ Quilter

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