Quickline Broadband UKReviews 

5,485
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 3,050 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, often highlighting their efficiency and respect during installations. The service provided is frequently described as excellent, with many appreciating the clear explanations and quick setup of their new equipment. Reviewers often note the smooth user experience and the exceptional customer service, particularly when engineers go above and beyond to resolve issues and ensure satisfaction. However, some customers also noted significant dissatisfaction with the company's customer service, citing issues like long hold times, unresponsiveness, and a lack of coordination in resolving problems. A few other people also felt that the internet service was unreliable, experiencing frequent outages and intermittent connectivity, which they found particularly problematic given their reliance on it for daily activities.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the efficiency and helpfulness... See more

User experience

Reviewers mention positive feedback about user experience, with many describing the entire process from... See more

Customer service

Users describe positive interactions with customer service, highlighting responsive, efficient, and helpful... See more

Website

Reviewers highlight ambiguous aspects of the website, with some customers experiencing prolonged internet... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole process from 1st call to installation was faultless. We were told we be up and running by July 28th it actually was the 2nd of July (about 10 days after our call). Katrina our engineer was b... See more

Company replied

Rated 5 out of 5 stars

Thomas Turnbull, was polite & friendly. Very helpful clean & efficient worker. Very helpful with getting us connected on all our devices. Explained all our new equipment clearly & slowly. We didn'... See more

Company replied

Rated 5 out of 5 stars

Dan.D was fantastic today installing out internet with Quickline. Quickline customer service itself absolutely diabolical. But Dan was excellent, he let me know what he was doing. How long it was goin... See more

Company replied

Rated 5 out of 5 stars

Dave b was a pleasure from knocking on my door it was last Friday in the heatwave & he had a little helper my 3 year old little boy with his own plastic toolbox from Amazon & he never left Dave’s side... See more

Company replied


Company details

  1. Internet Service Provider
  2. Internet Provider
  3. Telecommunications Service Provider

Written by the company

Quickline’s vision is to become the region’s best-loved broadband provider, delivering “proper helpful broadband” that keeps communities, businesses and families connected. Quickline is one of the UK’s fastest-growing broadband providers, dedicated to delivering rapid, reliable connectivity to rural communities across Yorkshire and Lincolnshire. As one of the UK Government’s biggest regional Project Gigabit delivery partners, Quickline is playing a leading role in closing the digital divide that exists between urban and rural areas, bringing gigabit-capable broadband to places that have traditionally been overlooked by major network operators. Founded in Yorkshire, Quickline understands the unique challenges faced by rural communities and is committed to ensuring that where people live does not limit their access to fast, dependable internet. The company is investing heavily in next-generation full fibre and fixed wireless technology to connect homes and businesses across some of the most remote parts of the region. Beyond delivering broadband, Quickline is passionate about creating positive social impact. The company supports local communities through digital inclusion initiatives, skills and education programmes, and partnerships that help people make the most of being connected. Quickline also creates jobs, apprenticeships and training opportunities, helping to drive economic growth across the areas it serves. With a focus on exceptional customer service, local expertise and community engagement, Quickline is committed to providing a broadband experience that is simple, reliable and genuinely helpful. By combining cutting-edge technology with a people-first approach, Quickline is helping to build a more connected future for Yorkshire and Lincolnshire.

Live the digital life you deserve

Written by the company

Wherever you are, and whatever you do online.
We’re Quickline, and we give our customers the digital life they deserve through lightning fast broadband connections. Wherever they are, and whatever they do online. That means using the latest tech to bring broadband to rural areas, and making it our mission to help those who might not get online otherwise. We go where other providers don’t, and we do it with the fastest speeds possible. No connection left behind.

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

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Replied to 99% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(5,485)

2,866 reviews in the last 12 months

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Rated 2 out of 5 stars

Switch from dish to fibre

We have been using this company as a broadband supplier (via a dish) for over a decade, since its inception with little issue or problem. We signed up for fibre broadband (a rep. came to the house and took all of the details) and immediately subsequent communication with the company became impossible. I waited 30min on the phone and gave up. I sent emails and am still awaiting a reply. An installation team came unannounced looked at the house and said they needed a 'cherry picker to do the work and left. I sent texts and emails and no reply. Eventually a team came with a ladder and did a swift and satisfactory installation. For a 'communications company, communications WITH them is nigh impossible. All 'office' staff seem to operated from home, which doesn't help. I'd say avoid, ... unless you can overcome the comms problem.

16 June 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you for sharing your thoughts here. We're sorry that we didn't provide you with the service you expect and we aim to deliver. We'll be in contact with you direct to discuss and help resolve these issues. Thank you for you patience.

Rated 5 out of 5 stars

Make the switch

Quick, efficient, and helpful. Quickline are offering us 50x faster speed for a cheaper price. Eric Lee is absolutely brilliant, and a genuinely nice person. James Boulton who installed the broadband was very quick and efficient. Overall a great experience, saved money, and not cutting out of every meeting I have when working from home.

23 June 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

We appreciate you taking the time to share your experience.
Team Q

Rated 5 out of 5 stars

Excellent thank you to our installer TT…

Excellent thank you to our installer TT who went above and beyond to ensure we had a perfect set up before he left

25 June 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Many thanks for your review. 💜
Team Q

Rated 5 out of 5 stars

Dave B install

Dave B did a great install job on a scorching day, staying back to fix a broken cable ensuring we had good broadband before leaving. Pleasant and professional- great job

23 June 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

We appreciate you taking the time to share your experience.
Team Q

Rated 1 out of 5 stars

Even though we have a clear sign on the…

Even though we have a clear sign on the front door no cold calling, they keep calling. Leaflets at first then knocking on the door. We live in Theddlethorpe, Lincolnshire. Twice today 24/6/26. We were visited.

24 June 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Hi Dale. Please accept our apologies. We will raise this with the sales team and ensure those in your area are made aware that you do not wish to be disturbed. Thank you.

Rated 5 out of 5 stars

Dan.D and Kyle.A explained everything…

Dan.D and Kyle.A explained everything they were going to do, how it all worked, checked it was working perfectly and even fitted ‘ WiFi everywhere’ to ensure the signal was at its optimum throughout the house. Cannot believe the speed it’s sensational! Both guys were friendly, professional and very tidy. Thank you

23 June 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you for being a valued customer.
Team Q

Rated 4 out of 5 stars

So far so good...

Speaking to a person rather than automated. Easy and clear communication. Engineers on day, James Bolton and Martyn Warner a credit to the company.

17 June 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

We appreciate you taking the time to share your experience.
Team Q

Rated 5 out of 5 stars

The engineer kyle explained every step…

The engineer kyle explained every step of the way and nothing was to much trouble he was very helpful indeed and cleaned up every step.
Also made sure we was happy with the install at the end which we definitely was .. many thanks kyle twell

23 June 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thanks for taking the time to review us 🙂
Team Q

Rated 5 out of 5 stars

An excellent sign up and installation service

An excellent sign up and installation service. I'd like to specifically thank Thomas Turnbull for a friendly and efficient installation service and Mia Slater for taking my initial sign-up call and explaining the current offers to me. Thank you both.

24 June 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you for being a valued customer.
Team Q

Rated 5 out of 5 stars

Great repair

Hi had an engineer out ( Thomas turnbull ) to repair my internet done a great job got me the best speeds . A lot better then we had before

24 June 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

We appreciate you taking the time to share your experience.
Team Q

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