Quickline Broadband UK Reviews 5,437

Kieran. S was absolutely lovely polite knowledgeable was a pleasure meeting him. Explained everything

We had a visit from Quickline on a Thursday, after a good chat we agreed to sign up and the engineer turned up the following Tuesday. He was very polite, very professional and immensely knowledgeable in the way he explained everything to a pair of technology numpties. The work was carried out with the minimum of fuss and zero mess. We were up and running in less than 30 minutes. The engineer (Kyle Twell) represented his company excellently. He is a credit to Quickline, if all the other engineers are up to his standard then Quickline is very fortunate to have such representatives.

Dan D came to install a new router and boosters.
He was polite, friendy and professional and knew his stuff. He have perfect WiFi throughout the house now and are really please with the overall service.

Kieran.S arrived on the time given and was extremely kind given our understanding of wi fi. He spent time explaining and completing his work even when getting difficulty getting a signal Mant thanks for his and your support Sue and Bryan Graville.

Recent installation from Nathan at Quickline, really professional, friendly, quick and effective install. Nathan listened to my preferred choices extremely helpful. Really happy with the service so far!

Kieran fitted the new box etc today, very friendly, quick and explained everything in a way this non techie could understand.

Owen.B was really neat and tidy and explained everything and utter professional.

My engineer was Thomas Turnbull, he took on this installation last minute due to another not being able to make it. He travelled over an hour to make sure I was up and running.

He took the time to go through everything I needed to know and reassured me of what I needed to do, or not do.

Very happy with today’s work, very polite and connected my internet to my tv so I was up and running straight away.

Thank you Thomas.

James did an excellent job on the installation
Lots of great advice
Left everything clean and tidy
Internet speed is incredible
Very happy

Quick and easy install , Kyle Twell was really helpful in assisting getting everything up to speed and insightful with recommendations , no dramas and even tested it making sure everything was good to go with no issues !

Great customer service and a very neat and tidy installation.

It was great and much appreciated to have a face to face discussion with a real human. The options were well explained, a date only a few weeks hence agreed for going live and a name and number of a rep if I have any questions. What more could you want.

Keegan E was very courteous and removed his shoes each time he came i the house. Lovely young man.

Nathan did a professional and speedy install, he gave notice as to when he was arriving, and got the internet up and running without no issues.

Thomas Turnbull, was polite & friendly. Very helpful clean & efficient worker.
Very helpful with getting us connected on all our devices. Explained all our new equipment clearly & slowly.
We didn't feel rushed & we were treated with respect.

The installer Kyle well was excellent, very friendly, explained every step of the way , done a very nice clean install, highly recommend

We had owen.b install our broadband quick polite and a tidy job. Thank you

Internet went down on 1st of June in the area. Multiple calls to them, performing self checks, disconnect and resetting the modem. They said they would send a new modem which would solve the issue, should arrive Tuesday. Come Monday, we had a call to say it would need a face face with an engineer and the modem would be cancelled. They tried to book for Wednesday to which my partner told them no, due to working in the NHS and caring for 2 kids and myself being away. Regardless they booked it for Wednesday, despite the above and confirmed it with an email. My partner called them to cancel that appointment.

They then said they would attempt to book it for Friday, but no confirmation of the booking was given. Quickline engineer called my partner to say that they had arrived but as nothing was confirmed, my partner had presumed nothing was booked and attended her own medical appointment. The Engineer said that it would be re-arranged and that they would call back later that day.

I sent an email from abroad to inform them that they’re service was below par and the either have it rectified by a week Friday or we cancel everything and go with another provider.

No call was received and my partner called them. Quickline stated that as she had missed the appointment, she would be charged for the visit. This was quickly dismissed when she highlighted the lack of communications from Quickline. During the conversation the individual speaking with my partner informed her that the engineer that had visited, had actually gone to the wrong house, so it was a good thing she wasn’t as that would have been a missed appointment and/or missed day of work. My partner informed them of her availability for which they had no time slots. Quickline were informed that the next best time was for Friday when I got back. They said they would try and book it for the Friday but would confirm it.

I came back from work to no engineer, I called them at 1pm to find out what was happening. To be informed that the engineer might be there for 3pm. To which I had a meeting booked. I informed them to cancel it all, their reply was that I would be charged a cancellation fee and that I would have to give 28 days notice. Happily I informed them that was not going to happen due to the fact that we have not had internet for a month at this point and been messed around by them. They then asked if I could call someone to come and house sit, so their engineer could still come. I called the bank and cancelled all their payments, we are just waiting for their refund of the last months fee. No doubt that will go to the wrong house like their engineer.

An Engineer turned up 10 minutes after the call, in which their office informed him to “not bother” and to “just leave”.

The rest of the village have had the same issue, individual engineers have been in the village sorting others but ignoring ours.

Honestly, don’t waste your time or effort, if you work, they will never be able to fix it unless YOU get someone in to wait for them.

Dave b was a pleasure from knocking on my door it was last Friday in the heatwave & he had a little helper my 3 year old little boy with his own plastic toolbox from Amazon & he never left Dave’s side bless Dave in that heat & he was soo lovely with him … did a clean efficient job & the internet is the best we’ve ever had living out in the middle of no where ! Thank you Dave b & thank you quickline for your service

Fast and efficient installation with a friendly engineer. Highly recommended.