Quickline Broadband UKReviews 

5,476
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 3,050 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, often highlighting their efficiency and respect during installations. The service provided is frequently described as excellent, with many appreciating the clear explanations and quick setup of their new equipment. Reviewers often note the smooth user experience and the exceptional customer service, particularly when engineers go above and beyond to resolve issues and ensure satisfaction. However, some customers also noted significant dissatisfaction with the company's customer service, citing issues like long hold times, unresponsiveness, and a lack of coordination in resolving problems. A few other people also felt that the internet service was unreliable, experiencing frequent outages and intermittent connectivity, which they found particularly problematic given their reliance on it for daily activities.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the efficiency and helpfulness... See more

User experience

Reviewers mention positive feedback about user experience, with many describing the entire process from... See more

Customer service

Users describe positive interactions with customer service, highlighting responsive, efficient, and helpful... See more

Website

Reviewers highlight ambiguous aspects of the website, with some customers experiencing prolonged internet... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole process from 1st call to installation was faultless. We were told we be up and running by July 28th it actually was the 2nd of July (about 10 days after our call). Katrina our engineer was b... See more

Rated 5 out of 5 stars

Thomas Turnbull, was polite & friendly. Very helpful clean & efficient worker. Very helpful with getting us connected on all our devices. Explained all our new equipment clearly & slowly. We didn'... See more

Company replied

Rated 5 out of 5 stars

Dan.D was fantastic today installing out internet with Quickline. Quickline customer service itself absolutely diabolical. But Dan was excellent, he let me know what he was doing. How long it was goin... See more

Company replied

Rated 5 out of 5 stars

Dave b was a pleasure from knocking on my door it was last Friday in the heatwave & he had a little helper my 3 year old little boy with his own plastic toolbox from Amazon & he never left Dave’s side... See more

Company replied


Company details

  1. Internet Service Provider
  2. Internet Provider
  3. Telecommunications Service Provider

Written by the company

Quickline’s vision is to become the region’s best-loved broadband provider, delivering “proper helpful broadband” that keeps communities, businesses and families connected. Quickline is one of the UK’s fastest-growing broadband providers, dedicated to delivering rapid, reliable connectivity to rural communities across Yorkshire and Lincolnshire. As one of the UK Government’s biggest regional Project Gigabit delivery partners, Quickline is playing a leading role in closing the digital divide that exists between urban and rural areas, bringing gigabit-capable broadband to places that have traditionally been overlooked by major network operators. Founded in Yorkshire, Quickline understands the unique challenges faced by rural communities and is committed to ensuring that where people live does not limit their access to fast, dependable internet. The company is investing heavily in next-generation full fibre and fixed wireless technology to connect homes and businesses across some of the most remote parts of the region. Beyond delivering broadband, Quickline is passionate about creating positive social impact. The company supports local communities through digital inclusion initiatives, skills and education programmes, and partnerships that help people make the most of being connected. Quickline also creates jobs, apprenticeships and training opportunities, helping to drive economic growth across the areas it serves. With a focus on exceptional customer service, local expertise and community engagement, Quickline is committed to providing a broadband experience that is simple, reliable and genuinely helpful. By combining cutting-edge technology with a people-first approach, Quickline is helping to build a more connected future for Yorkshire and Lincolnshire.

Live the digital life you deserve

Written by the company

Wherever you are, and whatever you do online.
We’re Quickline, and we give our customers the digital life they deserve through lightning fast broadband connections. Wherever they are, and whatever they do online. That means using the latest tech to bring broadband to rural areas, and making it our mission to help those who might not get online otherwise. We go where other providers don’t, and we do it with the fastest speeds possible. No connection left behind.

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(5,476)

2,857 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dan D is been absolutely amazing guy…

Dan D is been absolutely amazing guy ,is done a fantastic job, very professional, also to add up is been very good with all my dogs only 9 off 😀. Brill guy Dan D .from Daniel

30 June 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thanks for sharing your experience with us. 💜
Team Q

Rated 5 out of 5 stars

Fabulous experience

Fabulous experience, Keiran S and Connor J completed our installation very efficiently. Thet were extremely friendly and polite, explained everything and left a very neat finish.

Extremely satisfied with the experience.

30 June 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you for your review. We appreciate you taking the time to share your experience.
Team Q

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Quickline have installed wifi to our village hall free of charge. We really appreciate it. We are a charity and we are run by volunteers, so this has been truly fabulous. We couldn’t have had a nicer technician either. Alvin and Gary A have been so helpful, a great job done by lovely people. Thanks again!

30 June 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thanks for sharing your experience with us. 💜
Team Q

Rated 5 out of 5 stars

Did a fantastic job

Did a fantastic job Kieran.s

30 June 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

We’re pleased to hear from you. Thank you for your review.
Team Q

Rated 5 out of 5 stars

Kieran

Kieran. S was absolutely lovely polite knowledgeable was a pleasure meeting him. Explained everything

30 June 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Many thanks for taking the time to leave a review 🙂
Team Q

Rated 5 out of 5 stars

We had a visit from Quickline on a…Thursday

We had a visit from Quickline on a Thursday, after a good chat we agreed to sign up and the engineer turned up the following Tuesday. He was very polite, very professional and immensely knowledgeable in the way he explained everything to a pair of technology numpties. The work was carried out with the minimum of fuss and zero mess. We were up and running in less than 30 minutes. The engineer (Kyle Twell) represented his company excellently. He is a credit to Quickline, if all the other engineers are up to his standard then Quickline is very fortunate to have such representatives.

30 June 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thanks ever so much for such a brilliant review!
Team Q

Rated 5 out of 5 stars

Excellent service from start to finish

Dan D came to install a new router and boosters.
He was polite, friendy and professional and knew his stuff. He have perfect WiFi throughout the house now and are really please with the overall service.

30 June 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thanks for sharing your experience with us. 💜
Team Q

Rated 5 out of 5 stars

Kieran.S arrived on the time given and…

Kieran.S arrived on the time given and was extremely kind given our understanding of wi fi. He spent time explaining and completing his work even when getting difficulty getting a signal Mant thanks for his and your support Sue and Bryan Graville.

30 June 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you for your review. We appreciate you taking the time to share your experience.
Team Q

Rated 5 out of 5 stars

Recent installation from Nathan at…

Recent installation from Nathan at Quickline, really professional, friendly, quick and effective install. Nathan listened to my preferred choices extremely helpful. Really happy with the service so far!

27 June 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

We’re pleased to hear from you. Thank you for your review.
Team Q

Rated 5 out of 5 stars

Kieran fitted the new box etc today

Kieran fitted the new box etc today, very friendly, quick and explained everything in a way this non techie could understand.

30 June 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you for your review. We appreciate you taking the time to share your experience.
Team Q

Rated 5 out of 5 stars

My engineer was Thomas Turnbull

My engineer was Thomas Turnbull, he took on this installation last minute due to another not being able to make it. He travelled over an hour to make sure I was up and running.

He took the time to go through everything I needed to know and reassured me of what I needed to do, or not do.

Very happy with today’s work, very polite and connected my internet to my tv so I was up and running straight away.

Thank you Thomas.

29 June 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thanks for sharing your experience with us. 💜
Team Q

Rated 5 out of 5 stars

Quickline

James did an excellent job on the installation
Lots of great advice
Left everything clean and tidy
Internet speed is incredible
Very happy

23 June 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thanks ever so much for such a brilliant review!
Team Q

Rated 5 out of 5 stars

Quick and easy install

Quick and easy install , Kyle Twell was really helpful in assisting getting everything up to speed and insightful with recommendations , no dramas and even tested it making sure everything was good to go with no issues !

29 June 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Many thanks for taking the time to leave a review 🙂
Team Q

Rated 5 out of 5 stars

Owen.B came today and installed our…

Owen.B came today and installed our Quickline equipment . He was extremely competent and friendly.

29 June 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you for your review. We appreciate you taking the time to share your experience.
Team Q

Rated 5 out of 5 stars

It was great and much appreciated to…

It was great and much appreciated to have a face to face discussion with a real human. The options were well explained, a date only a few weeks hence agreed for going live and a name and number of a rep if I have any questions. What more could you want.

26 June 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you for your review. We appreciate you taking the time to share your experience.
Team Q

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