My hire car excess insurance was very easy to arrange online and was reasonably priced. In about the third year of cover I made a claim having experienced a cracked windscreen for which the car hire c... See more
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Nice to see some companies reward for loyalty. Well done. Shame I had to argue with Europcar when faced with the ‘Hard Sell’ trying to make me spend 1200 euros on car insurance that i did not want. T... See more
I’ve been using Questor insurance for a few years now and always found them straightforward and easy to deal with. Fortunately, I have never had to make a claim, but have peace of mind knowing they wi... See more
I have bought this insurance for many years, mainly because it is a far cheaper way of ensuring you get the correct level of coverage around the world without paying some of the ridiculously high pric... See more
Company details
Written by the company
At Questor Insurance we specialise in car hire excess insurance, giving you peace of mind when renting a vehicle. Our UK-based customer service team is happy to help with any queries, delivering unexpectedly personal service by phone, email or live chat. Although some providers may be a little cheaper, we believe the true value of insurance is proven at claim stage. Our simple online process makes submitting a claim fast and hassle-free, but there’s always someone to talk to should you need them. We pay over 95% of all claims presented and aim to settle your claim within a credit card cycle, and often much quicker. We’re proud of the excellent reviews our team consistently receives for their clear communication and regular updates. Transparency, reliability and great service are what set us apart. We’ve been in the business for over 18 years and customer care is at the heart of what we do. With Questor Insurance, you’re covered by a team that truly cares which is why thousands trust us to protect their car rental journeys worldwide.
Contact info
Third Floor Riverside House, 40-46 High Street, ME14 1JH, Maidstone, United Kingdom
- 0330 094 4330
- assistance@questor-insurance.co.uk
- www.questor-insurance.co.uk
4.8
Excellent
20K reviews
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Realtive easy to get the insurance
Realtive easy to get the insurance. The regions are a bit complicated, you select a region but where is the UK? It will become clear but why not simply list the countries for each region and that is it.
2 August 2026
I’ve been using Questor insurance for a…
I’ve been using Questor insurance for a few years now and always found them straightforward and easy to deal with. Fortunately, I have never had to make a claim, but have peace of mind knowing they will help if needed. Most importantly, they are much cheaper than paying for cover at a rental company’s desk.
4 August 2026
Very easy and quote seemed competitive
7 August 2026
Fair price and very quick response.
4 August 2026
Knowledgeable staff
We dealt with a lady called Millie. Really knew her stuff. Ask for her and if she's not available and her colleagues are even half as good, you'll probably still be satisfied.
7 August 2026
Easy renewal process
Easy renewal process. It was great not having to go through all the options again and the data was brought forward from the previous year. Also good to see the previous years price with a reduction!
6 August 2026
Efficient and direct service.
Efficient and direct service.
Some communication could have been more personal, and some of the questions asked were not answered.
I provided what they asked for, and they proceeded to the payment.
Recommended!!
6 August 2026
I have used Questor for many years and…
I have used Questor for many years and so do all my family. Having claimed several times, I have never had any issues in reclaiming my money. I have recommended Questor to many people and they also say, great company and no problems.
5 August 2026
Quick and easy renewal and with a…
Quick and easy renewal and with a discount very good value.
6 August 2026
I had to make a small claim back in Jan…
I had to make a small claim back in Jan 26 the assistance I received from Questor was superb and very straightforward
6 August 2026
A simple and accessible website which…
A simple and accessible website which makes buying a policy easy and I know from past experience that claims are dealt with promptly
5 August 2026
It was soo easy to renew our excess…
It was soo easy to renew our excess insurance online. Thank you Questor.
4 August 2026
Happy with the cover and the options…
Happy with the cover and the options Straight forward process. Happy with the price
2 August 2026
Renewal was easy to do online and I…
Renewal was easy to do online and I found them to be price competitive
5 August 2026
The whole process was easy to follow…
The whole process was easy to follow which made the renewal simple. Price was also very good.
5 August 2026
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