Qatar Airways Reviews 

This is the WORST airline ever ...I mean ...very poor customer service ...its been two months since I asked for my refund and everytime I call the random agents be lying that I will get my money in 3days ...in 48hours untill today no refund was made!!!!they keep lying my request is marked as priority as a way to make you calm down. I have spent alot calling them every other time to confirm my refund im exhausted.i have no idea what else to do about this refund issue

Worst customer service ever! Contacted them regarding a refund due to middle east conflict, a month passed, no contact, called again, got told we'd be contacted within 48hrs and our enquiry was marked as "priority", 48hrs passed, nothing again, called again and was told they wouldn't honour their advertised fee free refunds for affected flights (why advertise it then?) because "our flight was not affected"...... Cool Kuwait was bombed but that shouldn't affect our flight right? Are you guys ok? Their strategy was literally to just keep ignoring us until it got to the date of our flight so we'd be liable as a no show instead of trying to assist us. I understand this is affecting their business but giving the most useless customer service ever to exist isn't a great long term customer retention plan. At the very least call a customer when you say you're going to, even if you're not planning on honouring policies your business is actively promoting. Never flying with them again.

I have been lied to repeatedly about when I am supposed to receive my refund. Every time I call they tell me I will be refunded in 3 days and it has been over three months.

Very Disappointing Customer Service from Qatar Airways Holidays

I booked a holiday package directly through Qatar Airways Holidays, including flights and accommodation, and paid in full. Just one week later, I was informed that my return flight had been cancelled and rebooked for the following day.

This immediately created an additional cost because I now require an extra night of accommodation. What should have been a straightforward issue to resolve turned into an incredibly frustrating experience.

I raised a support ticket with Qatar Airways and struggled to find a UK contact number. I was eventually provided with a phone number that I understood to be for Qatar Airways, only to discover it was a TUI escalation line—even though my booking was not made through TUI.

After raising a second support ticket, I was told that I would need to pay for the additional night myself and then request reimbursement afterwards. However, nobody could explain what costs would be covered, what the reimbursement limits were, or provide any clear guidance on the process.

I then asked Qatar Airways Holidays to simply amend my booking and add the extra night. Surprisingly, I was told the only option available was to cancel the entire holiday and request a refund. This is an unreasonable solution for a problem created by a flight change on their side.

To make matters even more confusing, I was informed that the flight cancellation was due to the ongoing conflict in the Middle East. However, my travel dates are not until July, making this explanation difficult to understand and leaving me with even more questions than answers.

I chose Qatar Airways Holidays expecting a premium service and proactive customer support. Instead, I have had to chase multiple times, receive contradictory information, and still have no clear resolution regarding the additional costs I am now facing.

I hope Qatar Airways responds to this review and provides a sensible solution, including confirmation that I will be compensated for the additional accommodation costs caused by the flight change. Based on my experience so far, I would be reluctant to book with Qatar Airways Holidays again.

My holiday was cancelled 12 days before we were due to fly. It took around 3 weeks for this money to be refunded which wasn't great but we accepted. We had booked seat upgrades via a link on the Qatar Airways website, when I contacted Qatar they could only confirm that they received under half the amount I had paid originally for the seat upgrade and could not confirm who the money was initially received from or whom they had sent the refund money to. I expected that as the link was accessed via the Qatar website that the company would take some responsibility, however they have simply washed their hand of it and are of no use whatsoever. This was my first booking with Qatar and it will be my last, if you are thinking of booking via Qatar Airways I would strongly advise you to reconsider.

I am writing to appreciate the customer service provided by MR,ALAA NAFADI.
He is really good and professional. The way he dealt with us was extraordinary and looked after us really nicely according to what we requested for.
I really appreciate his efforts and liability to his work. Please raise him to an even better position .
Thanks
Gulrukh Afridi
Flight QR1185
Jedda to Doha
2nd June 2026

Flown regularly with Qatar but today was a bit of a disappointment on our flight , no WiFi which they make a big deal about on their website and emails!! Food not so good as previously. WiFi was not so good even in business class last January , sort it out please Qatar !! Should claim compensation!!

The worst airline in the world, I requested for a refund during the war because my son cannot travel it’s over 3 months now and refund was not made. There customer service team too is very bad, they keep saying they will escalate it when ever I call them and always acting clueless as if they don’t know what is going on. This is always after wasting time asking loads of security questions.

Very disappointing experience with Qatar Airways.

I chose this itinerary expecting to travel with Qatar Airways and receive the level of service the airline is known for. However, I later found that part of the journey was operated by another airline, which was not clearly communicated during the booking process.

This lack of transparency was frustrating and disappointing. If I had been aware of this arrangement beforehand, I would have considered other travel options.

As a customer, I expected clearer communication and a more consistent experience. The situation felt misleading and did not meet my expectations.

I hope Qatar Airways improves its booking transparency so that customers can make informed decisions before purchasing tickets.

I had a return business class fare from Phuket to Riyadh via Doha. The first part to Riyadh was normal, however Qatar advised me that on the return leg from Doha to Phuket, they were changing the aircraft from Qsuite flight to standard, and asked me to confirm the change. I contacted the airline and asked given this change, could I use my "flex" ticket to make a change just for the first part of that flight, being the Riyadh to Doha 2hr flight. They said yes, but due now to availability, the flight change would have meant my original priced fare would be over 50% higher for a change on a 2hr flight. This after also downgrading the business class originally booked!

Worst nightmare with Qatar Airways.

I have always had pleasant experiences with Qatar Airways in the past, which is why today’s experience at Delhi Airport came as such a shock.

During check-in for my Delhi–Doha flight, I was informed that my handbag and backpack could not both be carried as cabin baggage, despite having travelled multiple times before with a similar setup. This information was never clearly communicated, and I was forced to leave behind several personal items at the airport.

What disappointed me even more was the attitude of the check-in staff. Rather than trying to assist or explain the situation respectfully, the staff member came across as dismissive and arrogant. A mere 0.5 kg excess was treated with absolutely no flexibility or customer consideration.

Policies are policies, and I respect that. However, the way customers are treated makes all the difference. Unfortunately, this experience lacked professionalism, empathy, and basic courtesy.

After years of choosing Qatar Airways, this was by far the worst experience I have had, and it has seriously made me reconsider flying with the airline again.

I was very happy with my journey from Sharjah to Japan with Qatar Airways. The airline, airport services, and staff were excellent, and the experience was so good that I decided I would choose Qatar Airways for my future travels.
However, when I returned from Japan to Sharjah, I found that two of my checked bags were badly damaged. One bag had extensive scratches, a broken zipper, and another bag had a torn rubber section of approximately 4 inches. We reported the damage immediately at the airport and were advised to submit an online complaint.
After providing all the requested details, I was disappointed to receive a response stating that the damage was not significant enough for a replacement. Considering the condition of the bags, I do not find this response acceptable. As a loyal customer who had such a positive experience otherwise, this outcome was very disappointing.
I hope Qatar Airways will reconsider this matter and provide a fair resolution.

My partner and I booked flights from Sydney to Athens with Qatar Airways and specifically chose the airline because we were able to secure emergency exit row seats together on the Sydney to Doha sector.

We booked early, paid for the seats, and spent considerable time selecting them because comfort on a long-haul flight was important to us.

Months later, Qatar Airways informed us that our seats had been removed due to “operational reasons.” While they refunded the seat fees, that completely misses the point. The issue was not the refund. The issue was losing a key part of the travel experience that influenced our decision to book with Qatar Airways in the first place.

What made the experience even more disappointing was the response from customer service. We called to explain the situation and asked whether Qatar Airways could provide comparable seating, a goodwill accommodation, or any practical solution. We were told there was effectively nothing that could be done.

To make matters worse, equivalent emergency exit seats were still visible on the flight, but the airline expected us to pay again if we wanted them.

From a customer perspective, this feels unreasonable. We paid for a seating product, lost it because of an airline decision, and were then expected to purchase the same product a second time.

I understand that aircraft and operational changes happen. What I do not understand is why an airline that prides itself on customer service would offer no meaningful resolution beyond a refund and leave loyal customers to absorb the inconvenience.

The flights may still be excellent, but this experience left us feeling that our planning, loyalty, and advance purchase counted for very little when something went wrong.

Very disappointing.

We arrived at MANCHESTER airport with our dog in her carrier. They deemed it too small, however the measurements of our dog and the carrier past the Qatar online booking system. Disappointed. Then the 'help machine' got into action. Sam the manager was brilliant. Found us a dog carrier seller. Got a taxi with Roxi our dog to the supplier nearby. Lovely lady helped us there and took our undersized carrier in part exchange. Back in the waiting taxi and return to the airport. Big negative not to do with Qatar the first 4 taxis in the line, would not carry my dog and they were all of a certain religion. Sam rang me and offered to help me carry the crate but I was okay
Roxi our doggie was brilliant all the time. When boarding after all the hassle a lovely lady guided us past the queues to board. Fabulous service from Sam team and Qatar Airways. We won't be using any other long haul airline.

I was traveling with my family from toronto to doha , but the airline assigned us seats far apart. I spoke to the manager and explained that we wanted to sit together. When I said I would file a complaint, the manager replied, “No problem, you can make a complaint.”

We were relocating countries with 5 pets. A Qatar employee mislabeled our dog as ‘medium’ instead of ‘large’ after receiving the correct weight and crate dimensions. Due to his error, not our error, we were denied boarding. Traveling with pets takes months of planning. We had reservations for the new country quarantine that takes up to three months to book with no refund if you miss your slot. We had sold our cars, turned off our cell phones, had given back the keys to our Villa, and even closed our bank account and we were left stranded at the airport with 5 terrified pets. Qatar airport staff never even said sorry. They didn’t even help rebook the tickets, we asked for help at the counter to no avail. I had to borrow a phone and call their call center who then charged me $750 for my daughter’s ticket to change it and $100+ for my ticket. It was their error and they charged me!!! Because we had pets we had to reapply for cargo permission, they did not help transfer all the information, all those crate dimensions, and animal dimensions, I had to reapply for each pet and guess at which day they would have cargo space and keep changing the ticket till there was cargo space because they won’t tell you if there is space in the cargo until you have bought the ticket!!!! Craziness. We were delayed days. Our daughter missed work and her boss was not happy. Our reservations at the port of entry quarantine were lost, that is a 1000$/pet that has to go through quarantine. Qatar never once apologized for their error, they just have this blanket statement we regret any inconvenience you have experienced. They never own what they did. Furthermore the costumer rep on the phone accused me of misclassifying the pet, therefore it was my fault, and I should accept the change fee of the rebooking as punishment and not ask that it be waived!. The customer can only input weight and dimensions they can’t classify the animal for cargo. This was not our fault. We begged the staff at the airport to change the classification and we would happily pay for any additional fee, but they said only cargo could do that, so we begged them to reach out to cargo. I lie not, they just gave me cargos phone number. Again I had to borrow a phone to call cargo which never answered in over an hour of letting it ring. We actually drove to their physical site, while on hold, and tried to get them to help us to no avail. Eventually the flight took off without us aboard. We had no way of transporting the animals back from the airport and we had no home to go to and no hotel going to allow 5 pets! It was the worst experience of my life. And never once a sorry from Qatar. It cost of thousands of dollars, and many many hours of work trying to redo all the reservations required to enter animals into a different country. Had they tried to help us, and said they were sorry I wouldn’t feel so upset. But they charged us even more money and never and accused us wrongly for creating the error, which they know we couldn’t misclassify because only their employees have access that. This was months ago and to this date they are only offering compensation for the fees they charged us to rebook the flights! No compensation for all the lost reservations all the additional flights and lodging we incurred not to mention lost wages. I’d avoid the airline if traveling with pets most certainly!!

My mother passed away last year so my father and my sister wanted to spend Christmas with me in Melbourne. They had never travelled long haul before. They were coming out to stay from 18 December – 28 December, but when they booked the tickets they accidentally booked from 18 December – 28 January 2026 instead. They recognised the error immediately and had to pay £2,810 to correct the tickets.

My frustration comes from the handling of the matter afterwards. I rang the customer service centre and was told to email Qatar Customer Care. I did this and provided all the information on 11 November. I then received no response and followed up again on 24 November, 30 November and 4 December. I finally received a reply on 12 December telling me that I should not have been contacting Customer Care and instead should contact the Contact Centre — which were the very people I had spoken to initially and who had directed me down this path in the first place. At that point, I gave up because the process had become too emotionally draining during what was already a very difficult period for my family.

What has made this experience so upsetting is that during one of the hardest years of our lives, when all we were trying to do was spend our first Christmas together after losing my mother, we were met not with compassion or support, but with confusion, silence and indifference. This has genuinely been the worst customer service experience I have ever encountered.

Worst airline ever… very strict about everything, and staff were not courteous at all.
I was trying to call them today and I was holding for two hours and 41 minutes and I just disconnected the line… forget the airline… not sure what bases they claim to be a five star tier one airline
I will never travel again

Requested a refund due to the war in the Middle East. I received an email confirmation stating that the refund had been processed, which was also confirmed by an agent. However, I still have not received the money after nearly two months.

The third-party payment service informed me that they have not received any refund from Qatar Airways, and therefore they are unable to pay me. My biggest concern is that Qatar Airways is unable to provide any proof of transaction showing that the refund was actually sent.

I have flown with Qatar Airways many times before, but after this experience, never again.