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Purl Soho Reviews 

2,317
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,654 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superior quality of the yarns, noting their beauty, softness, and ease of use for various projects. The ordering process is frequently described as easy and seamless, with many appreciating the quick fulfillment and well-packaged, fast delivery. Reviewers highlight the excellent and helpful customer service, noting prompt, competent responses and a willingness to go above and beyond. Many customers also appreciate the beautiful, well-written patterns, which are often described as original and easy to follow. People frequently mention the overall positive experience, including the good value, helpful online communication, and pleasant surprises like free mini skeins.

What people talk about most

Product

Clients share positive opinions on product, frequently praising the beautiful, soft, and high-quality yarns,... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality of the yarns, often... See more

Order

Reviewers mention positive feedback about the ordering process, highlighting its ease and efficiency, with... See more

Delivery service

People report positive experiences with delivery service, consistently highlighting fast and speedy... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as top-notch, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Loving the Oleander; knitting up a little summer weight color work sweater (Alpine Bloom by Caitlin Hunter). I was a little skeptical about the Witch Hazel for a washcloth, but it's my new favorite, b... See more

Rated 5 out of 5 stars

Purl SoHo used to be a bricks & mortar shop in NYC, but have moved online. Their yarns are consistently superior quality. They can be on the pricey side, but they have frequent sales. Customer service... See more

Rated 5 out of 5 stars

This company is great! Beautiful yarns sometimes yarn not available in local stores; a wide range of animal & plant fibers. Ordering is easy & delivery is well packed & arrives relatively fast to Seat... See more

Rated 5 out of 5 stars

I LOVE Purl Soho. I recently made Andrea Mowry's Traveller Hoodie using their Good Wool (sport) and it's my favorite sweater of all time. I love this yarn. Their customer service is tops, very help... See more


Company details

  1. Yarn Store
  2. Craft Store
  3. Handicraft
  4. Knit Shop

Written by the company

Discover our naturally gorgeous yarns: 45 natural-fiber yarns in 1000s of glorious colors... And you'll only find them at Purl Soho! For over 20 years we have been an independent, women-owned business, staffed and run by passionate knitters. We live and breathe yarn and love every single one we create... We know you will, too! In addition to yarn, be sure to explore our vast collection of one-of-a-kind knitting patterns for all levels, including 1000s of free knitting patterns. Our beautiful photos show you exactly what you're going to make, while our super clear instructions and legendary knitting tutorials will guide you through every step. We are based in the USA, but we ship all over the world. Try us... You'll feel inspired and supported and will surely knit something beautiful!


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(2,317)

1,566 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love the yarn I purchased

Love the yarn I purchased! Making cotton/linen washcloths for guests at a bridal luncheon. The yarn is a wonderful weight and so easy to work with. Perfect color for the wedding party. Ordering was a breeze and it arrived quickly!

22 May 2026
Rated 2 out of 5 stars

Colors on websight not accurate

Yarn is lovely , websight of colors terrible so a lot of pricey postage back and forth . Used to be on east coast (ny) now in CA . Cost me $20 to return 6 skeins of color issues of yarn .

1 June 2026
Unprompted review
Purl Soho logo

Reply from Purl Soho

We're so sorry your yarn wasn’t what you hoped in person. Since you posted an organic review, we're unable to connect it with your specific order, but we really want to help! Could you please send us an email at customerservice@purlsoho.com so we can continue the conversation there? We're eager to look into any photos that didn't match your expectations. If you ever need to make a return, too, we can also provide a complimentary shipping label! Your happiness is really important to us, and we'll keep a careful eye out for your email. Thank you for sharing your honest feedback!

Rated 5 out of 5 stars

I love my purl soho yarn

I love my purl soho yarn. I hate that you sent me a sample of yarn to make the bobble blanket though!!!! It’s so pretty, so I am going to have to buy the yarn and the pattern. Just sending it, and letting me touch it, tricked me into wanting to buy it. I guess I’ll have to suck it up and love it!!! Lol. Just kidding, it’s so beautiful. Thanks for sending it.
Sincerely,
Marta Dulfer

11 May 2026
Rated 5 out of 5 stars

As always

As always, everything is perfect and delivered even faster than I thought!
Now, I need the time to get started on my next project.

20 May 2026
Rated 5 out of 5 stars

Experienced knitter

I have knitted for over 50 years for family and friends and have found Purl Soho have the highest quality yarns of any supplier I have found They have also beautiful patterns and their services is excellent ! Well worth paying the postage costs to Australia!

20 May 2026
Rated 5 out of 5 stars

Sunshower Cotton is nice!

Not a big fan of knitting with cotton, but Sunshower Cotton was lovely. Needed to make some baby washcloths and the Corn on the Cob color was perfect for rubber duckies!

19 May 2026
Rated 5 out of 5 stars

Ordering from Japan

I ordered from Japan, using the lowest price shipping method. The package was delivered in about 10 days(faster than I imagined), and I even found a cute small sample yarn in n the package. Overall I very much enjoyed the shopping experience without any stress.

19 May 2026
Rated 5 out of 5 stars

Quick shipping

Quick shipping, well packaged, very happy with the wool in person. So soft and a gorgeous colour. Purchased Linen Quill in Rose Quartz.

17 May 2026
Rated 1 out of 5 stars

Not received

Not received. I would love to discuss the sewing kit I ordered!

18 May 2026
Purl Soho logo

Reply from Purl Soho

We’re so sorry your Rapid Repair sewing kit hasn’t arrived yet! It looks like it was marked as delivered on May 26th... It's very concerning that you haven't received it, and so, we'd like to overnight you a new kit. We’ve reached out to you via email from customerservice@purlsoho.com to confirm your shipping address, so please be on the lookout for that, and thank you for letting us know about your missing shipment and giving us the opportunity to try again!

Rated 5 out of 5 stars

Easy overall

Easy ordering, quick delivery and MOST importantly, it was great yarn. Beautiful fabric and easy to knit.

18 May 2026
Rated 5 out of 5 stars

First time purchaser

After I placed my inital order, I placed a 2nd one right away (because I forgot item). I asked to have both orders combined to recieve free shipping on the 2nd order and they did exactly that .. and refunded the shipping fees on the 2nd order! This is my first time using Purl Soho yarn, its beautiful to work with. I will be buying from again.

17 May 2026
Rated 5 out of 5 stars

Top down knit top

I love the fact that there are three patterns in one. Very easy to follow the instructions and I have nearly finished my top. Thank you for a really great pattern.

17 May 2026
Rated 5 out of 5 stars

Wonderful yarn!

I love working with that yarn for the cutest purse ever. I will probably make more than one! The yarn is beautiful, it arrived promptly and it works up beautifully!

16 May 2026

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