Loving the Oleander; knitting up a little summer weight color work sweater (Alpine Bloom by Caitlin Hunter). I was a little skeptical about the Witch Hazel for a washcloth, but it's my new favorite, b... See more

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Discover our naturally gorgeous yarns: 45 natural-fiber yarns in 1000s of glorious colors... And you'll only find them at Purl Soho! For over 20 years we have been an independent, women-owned business, staffed and run by passionate knitters. We live and breathe yarn and love every single one we create... We know you will, too! In addition to yarn, be sure to explore our vast collection of one-of-a-kind knitting patterns for all levels, including 1000s of free knitting patterns. Our beautiful photos show you exactly what you're going to make, while our super clear instructions and legendary knitting tutorials will guide you through every step. We are based in the USA, but we ship all over the world. Try us... You'll feel inspired and supported and will surely knit something beautiful!
Contact info
United States
- customerservice@purlsoho.com
- www.purlsoho.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I pretty much love all of my purl soho…
I pretty much love all of my purl soho orders (and there have been quite a few).
Very easy to order
Very easy to order, quick delivery and top grade materials. Thank you.😊
2 Reasons Why I LOVE Purl Soho
I absolutely LOVE Purl Soho! They have the most beautiful patterns! I have knit several of them for my baby granddaughter. On top of all that, the customer service and support is excellent! On a Saturday, I was working on a new pattern and got a bit confused. I emailed with my question and got a very detailed and supportive answer in a short amount of time. I highly recommend this company!
Impeccable service and gorgeous yarn & patterns
Hello, all my experiences with patterns and ordering and receiving yarn have been impeccable! I’m a knitting podcaster on YouTube and in my last episode I highlighted The Porto Blanket and the gorgeous cone of DK in Blue Willow and the sweet Storybook Overalls in your superwash merino. I also talked about Linen quill. Thank you for beautiful yarn and well written patterns. My viewers like that your patterns are charted and written by row as well. Love the mini linen quill hanks you sen with my orders and free shipping! My podcast is The Island Lamb on YouTube
Great experience
I ordered some undyed cotton/alpaca blend yarn. The quality is beautiful, the yarn arrived very quickly, it was well packaged to protect the yarn during shipping. It was my first time ordering yarn online (I like to feel the texture) so I was a little unsure, but it was a great experience start to finish. I will absolutely order from them again.
Best experience ever
I ordered this yarn and didn’t receive it. I emailed purl soho to check status. I didn’t have my order number either. Customer service was just phenomenal. They found my order and advised me it was delivered to an old address on my Apple Pay. They immediately sent me another cone. It’s the most beautiful cloud blue soft color. I plan on knitting a blanket pattern they offered for free. So excited! Highly recommend and commend them for their yarn and their customer service.
So helpful
So helpful. So pleasant. So responsive...very unusual these days. PurlSoHo folks are a joy to work with. I have purchased from them for years and they only get better. Thank you PurlSoHo staff! And the products are fantastic!
The quality of the purl soho exclusive …
The quality of the purl soho exclusive yarn, the color palette, and the fantastic tutorials on the free pattern…a multidimensional treat for my soul! The best customer service too!
This is the best yarn shop in the…
This is the best yarn shop in the world! I love the selection and the quality of yarn. I am able to make wonderful projects for friends and family.
I’m always hesitant to order yarn…
I’m always hesitant to order yarn online but really wanted to knit the Fresh Picked pot holders. My yarn arrived quickly and even better, the colors were just as they looked online. Knitting the potholders is a lot of fun.
Love Love Purl Soho
The quality of the yarn I ordered was fantastic. The customer service was second to none! Love Love Purl Soho!
So many beautiful yarns to choose from…
So many beautiful yarns to choose from with excellent customer service!
I remember shopping at your NY store many years ago and loving the touch and feel of your beautiful yarns….this is the next best thing😃
I thoroughly enjoy shopping online at…
I thoroughly enjoy shopping online at Purl Soho. The whole experience is smoothly done. Beautiful products, primo service.
I love purl soho
I love purl soho. Some years ago I had visited their shop in soho and fell in love with all their products. I was told they also have a web site since I don't live in New York! I had order many yarns and patterns and enjoyed my knitting and crocheting projects. Best web site for knitters and crafters 🥰
Great quality product and service!
Quick delivery, item described perfectly. High quality - love Purl Soho products and service!
Fast Service
I needed an additional skein to finish my project and it arrived super fast!
Fast shipping and beautiful yarn!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
