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Purl Soho Reviews 

2,289
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,659 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superior quality of the products, highlighting the beauty and feel of the yarns, which are often described as soft and easy to work with. The ordering process is frequently noted as easy and seamless, with many appreciating the detailed descriptions and user-friendly website. Reviewers also commend the excellent customer service, citing quick, helpful, and thorough responses to inquiries, even in complex situations. The delivery service is consistently fast and efficient, with products arriving well-packaged to ensure protection. However, some people mentioned receiving yarn with color discrepancies compared to online images or finding knots in their skeins. A few other people also felt that certain yarns, despite being advertised for specific uses like baby blankets, resulted in a rough texture.

What people talk about most

Product

Clients share positive opinions on product, frequently praising the beautiful, soft, and high-quality yarns,... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality of the yarns, often... See more

Order

Reviewers mention positive feedback about the ordering process, highlighting its ease and efficiency, with... See more

Delivery service

People report positive experiences with delivery service, consistently highlighting fast and speedy... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as top-notch, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Loving the Oleander; knitting up a little summer weight color work sweater (Alpine Bloom by Caitlin Hunter). I was a little skeptical about the Witch Hazel for a washcloth, but it's my new favorite, b... See more

Rated 5 out of 5 stars

Purl SoHo used to be a bricks & mortar shop in NYC, but have moved online. Their yarns are consistently superior quality. They can be on the pricey side, but they have frequent sales. Customer service... See more

Rated 5 out of 5 stars

This company is great! Beautiful yarns sometimes yarn not available in local stores; a wide range of animal & plant fibers. Ordering is easy & delivery is well packed & arrives relatively fast to Seat... See more

Rated 5 out of 5 stars

I LOVE Purl Soho. I recently made Andrea Mowry's Traveller Hoodie using their Good Wool (sport) and it's my favorite sweater of all time. I love this yarn. Their customer service is tops, very help... See more


Company details

  1. Yarn Store
  2. Craft Store
  3. Handicraft
  4. Knit Shop

Written by the company

Discover our naturally gorgeous yarns: 45 natural-fiber yarns in 1000s of glorious colors... And you'll only find them at Purl Soho! For over 20 years we have been an independent, women-owned business, staffed and run by passionate knitters. We live and breathe yarn and love every single one we create... We know you will, too! In addition to yarn, be sure to explore our vast collection of one-of-a-kind knitting patterns for all levels, including 1000s of free knitting patterns. Our beautiful photos show you exactly what you're going to make, while our super clear instructions and legendary knitting tutorials will guide you through every step. We are based in the USA, but we ship all over the world. Try us... You'll feel inspired and supported and will surely knit something beautiful!


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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How this company uses Trustpilot

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4.9

All reviews

(2,289)

1,538 reviews in the last 12 months

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Rated 5 out of 5 stars

2 Reasons Why I LOVE Purl Soho

I absolutely LOVE Purl Soho! They have the most beautiful patterns! I have knit several of them for my baby granddaughter. On top of all that, the customer service and support is excellent! On a Saturday, I was working on a new pattern and got a bit confused. I emailed with my question and got a very detailed and supportive answer in a short amount of time. I highly recommend this company!

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Impeccable service and gorgeous yarn & patterns

Hello, all my experiences with patterns and ordering and receiving yarn have been impeccable! I’m a knitting podcaster on YouTube and in my last episode I highlighted The Porto Blanket and the gorgeous cone of DK in Blue Willow and the sweet Storybook Overalls in your superwash merino. I also talked about Linen quill. Thank you for beautiful yarn and well written patterns. My viewers like that your patterns are charted and written by row as well. Love the mini linen quill hanks you sen with my orders and free shipping! My podcast is The Island Lamb on YouTube

7 June 2026
Rated 5 out of 5 stars

Great experience

I ordered some undyed cotton/alpaca blend yarn. The quality is beautiful, the yarn arrived very quickly, it was well packaged to protect the yarn during shipping. It was my first time ordering yarn online (I like to feel the texture) so I was a little unsure, but it was a great experience start to finish. I will absolutely order from them again.

7 June 2026
Rated 5 out of 5 stars

Best experience ever

I ordered this yarn and didn’t receive it. I emailed purl soho to check status. I didn’t have my order number either. Customer service was just phenomenal. They found my order and advised me it was delivered to an old address on my Apple Pay. They immediately sent me another cone. It’s the most beautiful cloud blue soft color. I plan on knitting a blanket pattern they offered for free. So excited! Highly recommend and commend them for their yarn and their customer service.

6 June 2026
Rated 5 out of 5 stars

So helpful

So helpful. So pleasant. So responsive...very unusual these days. PurlSoHo folks are a joy to work with. I have purchased from them for years and they only get better. Thank you PurlSoHo staff! And the products are fantastic!

25 June 2026
Unprompted review
Rated 5 out of 5 stars

I’m always hesitant to order yarn…

I’m always hesitant to order yarn online but really wanted to knit the Fresh Picked pot holders. My yarn arrived quickly and even better, the colors were just as they looked online. Knitting the potholders is a lot of fun.

5 June 2026
Rated 5 out of 5 stars

I love purl soho

I love purl soho. Some years ago I had visited their shop in soho and fell in love with all their products. I was told they also have a web site since I don't live in New York! I had order many yarns and patterns and enjoyed my knitting and crocheting projects. Best web site for knitters and crafters 🥰

3 June 2026

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