I purchased their SF20 solar reflective film for the front of my flat. During the 2026 heatwaves, my flat was ridiculously hot and I couldn't get hold of an air-conditioning unit. When I purc... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Efficient service; delivered when expected. Managed to follow instructions and fitted it on our cloakroom window in response to my husband's concern about 'privacy' when using the room, despite it ha... See more
Company replied
Excellent product, exactly what we needed! Details of how to get the backing film off using two pieces of masking tape at the corners much better explained/demonstrated on another company's video- sor... See more
Company replied
Easy ordering - just choose your design and input the size you want, email received to confirm sizes and design and they cut and send to you! Packaging was secure and easy step by step instructions in... See more
Company replied
Company details
- Window Treatment Store
- Blinds Shop
- Decoration and Interior Design Store
- Do-it-Yourself Shop
- Home Improvement Store
- Interior Designer
Written by the company
Please note: We no longer operate an active Trustpilot review invitation programme and now invite customers to share their feedback on Google. Our Trustpilot profile contains over 14,000 verified customer reviews collected over many years. As we no longer actively invite reviews on Trustpilot, recent reviews represent only a small proportion of our customer base and may not reflect the experience of the majority of our customers. We continue to value all customer feedback and respond to every review. Purlfrost® is one of the UK's leading suppliers of window film, glass coverings and window graphics, serving homeowners and businesses nationwide. Our extensive range includes privacy window film, frosted window film, solar control film, decorative glass films, manifestation graphics, house numbers and bespoke glazing solutions, all designed to improve comfort, privacy and appearance. Since 2003, we have been manufacturing and supplying high-quality, made-to-measure and DIY-friendly window films, helping hundreds of thousands of customers transform their homes and workplaces.
Contact info
Unit 10 The Edge Business Centre, Humber Road, NW2 6EW, London, United Kingdom
- helpdesk@purlfrost.com
- www.purlfrost.com
4.8
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great result
Great result! Although I thought I had messed up removing the backing from the film, it turned out I hadn't - the film was more resilient than I expected.
2 February 2026
Reply from Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Excellent product
Excellent product, great price with clear instructions, squeegee and quick delivery. There was an issue with my order, but Purlfrost sorted it quickly and efficiently, so customer service was excellent. I would highly recommend them.
15 February 2026
Unprompted review
Reply from Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Excellent product and customer service
We found the website informative and there was a wide range of available films. We chose a colourful film for our windows and were impressed by print quality and vivid colours. We requested a particular delivery date range and were very pleased to receive on our first available date.
25 January 2026
Reply from Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Excellent product
Excellent product, easy to use even if you're a bit clumsy. Looks amazing. Highly recommend.
15 February 2026
Unprompted review
Reply from Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Excellent service.
1 February 2026
Reply from Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Absolutely beautiful
Absolutely beautiful. We initially ordered two and they came quickly and we loved them so much we ordered more! Very easy instruction and easy to put on!
1 February 2026
Reply from Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating Amy. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Great product!!!
31 January 2026
Reply from Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Reply from Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Easy to fit and great support
I am very impressed with the Purlfrost window film.
The team provided answers to my questions before purchase and free samples to try out. Once ordered I sent them a diagram of the bathroom window layout and everything was perfectly cut to size and pattern matched. The instructions are excellent and they even supplied a fitting tool and some spare sheets, one of which I needed to use.
They look great inside and out, just like etched glass.
The only improvement I can think of would be to add a note of each of the different sizes to the sheets when they arrive.
We are now going to orders some more for our kitchen.
30 January 2026
Reply from Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated.
Point noted - the team are instructed to do this when sizing is very similar so we apologise for this not happening in this instance.
We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
All very good
21 January 2026
Reply from Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
My window film arrived promptly and the…
My window film arrived promptly and the measurements were exactly what I’d ordered and fitted perfectly, the instructions were really easy to follow and the window looks great
28 January 2026
Reply from Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating Joanne. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Easy to follow instruction for putting…
Easy to follow instruction for putting the film on the window. Product worked well and gave a great result as a new nameplate for the house
20 January 2026
Reply from Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Had a small issue with delivery as evri…
Had a small issue with delivery as evri lost the parcel but they sent out a replacement as soon as i let them know so really good customer service. Product is of a really good quality and easy to apply. I would fully recommend this company
19 January 2026
Reply from Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Reply from Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Problem solved with purlfrosr
Purlfrost successfully installed on 15 pane wooden door for our new shower room. Light still gets through but effect is opaque just what was needed to keep all matching doors in hallway. Problem solved.
16 January 2026
Reply from Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating Elizabeth. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Really easy to fit
Really easy to fit. Step by step instructions were very helpful. Follow all the steps. Don't skip any of the steps.
Easy to fit. Made to measure. I need to cut some of the extra film away from the window still but it still looks great. No bubbling or mess. Very happy.
25 January 2026
Reply from Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Good quality and easy to install
Easy ordering - just choose your design and input the size you want, email received to confirm sizes and design and they cut and send to you! Packaging was secure and easy step by step instructions included! I have tried to use privacy screens before and struggled but having them cut to the size you want makes life so much easier, you literally have to just wet and place! Would definitely recommend as very reasonable priced for the high quality goods aswell
8 February 2026
Unprompted review
Reply from Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Reply from Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating Nigel. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Reply from Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Always prompt service and competitive…
Always prompt service and competitive pricing. Easy to navigate online.
24 January 2026
Reply from Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.