I purchased their SF20 solar reflective film for the front of my flat. During the 2026 heatwaves, my flat was ridiculously hot and I couldn't get hold of an air-conditioning unit. When I purc... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Efficient service; delivered when expected. Managed to follow instructions and fitted it on our cloakroom window in response to my husband's concern about 'privacy' when using the room, despite it ha... See more
Company replied
Excellent product, exactly what we needed! Details of how to get the backing film off using two pieces of masking tape at the corners much better explained/demonstrated on another company's video- sor... See more
Company replied
Easy ordering - just choose your design and input the size you want, email received to confirm sizes and design and they cut and send to you! Packaging was secure and easy step by step instructions in... See more
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Company details
- Window Treatment Store
- Blinds Shop
- Decoration and Interior Design Store
- Do-it-Yourself Shop
- Home Improvement Store
- Interior Designer
Written by the company
Please note: We no longer operate an active Trustpilot review invitation programme and now invite customers to share their feedback on Google. Our Trustpilot profile contains over 14,000 verified customer reviews collected over many years. As we no longer actively invite reviews on Trustpilot, recent reviews represent only a small proportion of our customer base and may not reflect the experience of the majority of our customers. We continue to value all customer feedback and respond to every review. Purlfrost® is one of the UK's leading suppliers of window film, glass coverings and window graphics, serving homeowners and businesses nationwide. Our extensive range includes privacy window film, frosted window film, solar control film, decorative glass films, manifestation graphics, house numbers and bespoke glazing solutions, all designed to improve comfort, privacy and appearance. Since 2003, we have been manufacturing and supplying high-quality, made-to-measure and DIY-friendly window films, helping hundreds of thousands of customers transform their homes and workplaces.
Contact info
Unit 10 The Edge Business Centre, Humber Road, NW2 6EW, London, United Kingdom
- helpdesk@purlfrost.com
- www.purlfrost.com
4.8
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Lovely window stickers
Everything was very smooth and delivered on time. The window stickers are perfect and the instructions for fitting them very clear. They look lovely and I would completely recommend them.
16 February 2026
Reply from Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Great product- superlative service
Great product- superlative service and value for money.
16 February 2026
Reply from Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Quick delivery
Quick delivery. Clear instructions and if you follow these fairly easy installation. I got these reflective ones as I live on the ground floor next to the pavement. They work best when its bright outside. Definitely an improvement and probably worth the money and effort
16 February 2026
Reply from Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Easy website to use
Easy website to use. I knew what I wanted as I have used Purlfrost before. I ordered precut as it looks a lot nicer and professional when up and the instructions re measurments when ordering are very clear and simple. The film comes well packaged. I would use again
16 February 2026
Reply from Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Works every time
I ordered a roll of window film cut to size in a stained glass pattern from Purlfrost maybe three years ago. They supply the squeegee thing you need and clear instructions with every order and we installed it without any problems and it’s still in place today looking great. Recently I wanted some plain frosted film but couldn’t remember where I’d got it from before and had to order from another company. The
product was inferior and had many air bubbles which we couldn’t get rid off so abandoned it. A complete waste of money. A little while later going through emails I found my old order from Purlfrost. This time I ordered the frosted privacy film and two patterned designs as well. These are so easy to use, just follow the instructions, use the tool provided and it goes on and stays on. I will never buy from anywhere else!
15 February 2026
Reply from Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating Ann! It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Great product…
Arrived promptly and is exactly what I wanted.
Thick enough not to see through but still let plenty of light in.
15 February 2026
Reply from Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Excellent quality product
Excellent quality product, easy to put up, and looks great!
15 February 2026
Reply from Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
good quality product
3 February 2026
Reply from Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Initially wrote a poor review
Initially wrote a poor review, without giving the company a chance to put right. Purlfrost contacted me and immediately offered to put the issue right at no cost to me. They didn’t even ask me to change my first review. I can highly recommend this company and will definitely use again.
25 February 2026
Unprompted review
Reply from Purlfrost Window Film
Dear Nigel, many thanks for your review - we really appreciate you taking the time to update your opinion of our products and service.
We're very glad that you are now a happy customer!
NB despite not requesting it before - If you are able to add a note to your previous review to state that it has been resolved, then others reading that review will be able to take note that we are always here to help, as both this review and that one will not be linked together.
Many thanks,
The team at Purlfrost.
Excellent
Excellent, very helpful & efficient customer service. Have used Purlfrost many times and am always happy with the product. Can recommend to everyone.
4 February 2026
Reply from Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Larger sizes are tough to apply
Due to the size of the film, I was left with a number of creases and wasn't happy with the final result. Even with two people, it wasn't easy to apply without the film curling up.
24 February 2026
Unprompted review
Reply from Purlfrost Window Film
Dear Matthew
Thank you for taking the time to share your feedback. We’re sorry to hear that you found the larger size difficult to apply and weren’t fully satisfied with the final result. If you could provide us with an order number or your full name by email then we can advise more specifically on the product you have purchased.
When installing larger panels, using a very generous amount of soapy water on both the glass and the adhesive side of the film is key. This allows the film to glide into position more easily and significantly reduces the risk of creasing or curling during application. If too little solution is used, the film can grip too quickly, which can make handling more challenging — especially with wider pieces.
We’d be very happy to offer some additional guidance and tips to help achieve a smoother finish.
Please feel free to contact us at helpdesk@purlfrost.com
and our team will gladly assist.
Kind regards,
Purlfrost
Quite disappointing.
The product is thinner and more brittle than previous films that I have purchased. The film split easily when trying to adjust it. I managed to get a reasonable result but nowhere near as good as previous times.
2 February 2026
Reply from Purlfrost Window Film
Dear Andy,
We’re very sorry to hear that you were disappointed with your recent purchase. We’d like to reassure you that our films and manufacturing process have remained consistent for many years, so your experience is certainly concerning to us.
We would really appreciate the opportunity to investigate what may have gone wrong. Could you please email us at helpdesk@purlfrost.com
with your order number? We haven’t been able to locate any previous orders under your name, so it would also be helpful if you could let us know which products you previously purchased.
We’re keen to understand the issue and work with you to find a suitable resolution.
Kind regards,
Purlfrost
Simple ordering system
Simple ordering system, fast delivery and good fitting instructions
2 February 2026
Reply from Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Japanese floral design in teal is the perfect window film for a cloakroom!
Efficient service; delivered when expected.
Managed to follow instructions and fitted it on our cloakroom window in response to my husband's concern about 'privacy' when using the room, despite it having semi obscure glass already! Took about 30 mins from cleaning window to putting film on and it looks great! No need to sort a curtain or voile and fit all that! Would highly recommend!
2 February 2026
Reply from Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Quick delivery and excellent product…
Quick delivery and excellent product which was worked really well.
1 February 2026
Reply from Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Great made to measure glass film
Great made to measure glass film. Not cheap, but you definately get what you pay for. Colours are bright and look excellent on the window. Instructions are clear and include the little squeegee for application. Delivery took a wee bit longer than I expected but I guess that's because it is being made to order so that's fine. Very happy and would use the company again. The chooce of designs is huge!
22 February 2026
Unprompted review
Reply from Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Great product
Easy to purchase, solid, helpful application instructions and a fantastic product which looks fantastic
31 January 2026
Reply from Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating Jonny. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Sadly this really didn’t work
Sadly this really didn’t work. Possibly because we wanted an indoor transfer and received an outdoor one! What a mess, it had to be thrown away.
28 January 2026
Reply from Purlfrost Window Film
Dear Jane, very sorry to hear this.
We are always available to help if there's an issue with your order, and always try our best to resolve if you email us before posting a review.
I can see from your order that your window measurement was 28cm x 28cm and within this there is a border around the edge and the house number (design HNC 6B)
We'll get one of the team to contact you directly and send a replacement if we've sent you the wrong thing! It should certainly be applied from the inside with the number in reverse.
Best regards, Purlfrost
Excellent product
Excellent product, exactly what we needed! Details of how to get the backing film off using two pieces of masking tape at the corners much better explained/demonstrated on another company's video- sorry!!! However, we are really happy with your service and delivery. Thank you.
3 February 2026
Reply from Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Fabulous product!!
Fabulous product, ordered to size ,fits perfectly very easy to apply and looks fantastic. Arrived within dates given. Will definitely shop again.
2 February 2026
Reply from Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
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