The B2B is a scam
I would genuinely love to give Pure U a 5-star review because, as an end consumer, I think their products are amazing.
However, my experience as a B2B customer has been extremely disappointing and I feel completely SCAMMED! I placed an order on 10 August to introduce and showcase Pure U products in Switzerland, and today, 11th September, I have still received zero updates. No products, no order status, no estimated shipping date, no explanation, NOTHING!
I have sent SEVEN emails and received no response whatsoever. My order has been paid in full, yet I have not even been given the basic courtesy of an update. Even a simple “we are experiencing delays” would have been completely understandable. I also run a small business myself, so I understand that delays can happen.
I even called them, on 4th September, they apologised and promised to follow up and nothing. I have never NEVER in my life have experienced such behaviour from a brand or supplier.
Today, I tried to call again and I sent to voicemail - not even sure if they completely blocked my number. I can't really understand and fell completely lost about this...