Pure Maintenance UK  Reviews 

420
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely professional, knowledgeable, and polite during property visits, making interactions both pleasant and reassuring. People note that technicians arrive promptly and handle treatments with great care and attention to detail. Some people were satisfied with the rapid response times and the efficient mould removal process carried out in just one day. Consumers also appreciate receiving comprehensive reports, clear explanations of procedures, and valuable maintenance tips to prevent future issues. Reviewers highlight that the indoor air quality improved remarkably after the completed treatments.

What people talk about most

Service

Consumers find service to be exceptionally positive, praising the punctual, knowledgeable, and polite... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had Terry come out to our property and I must say I was very impressed by his professionalism and level of knowledge. Explained everything very clearly and helped us figure out a plan moving forward.... See more

Rated 5 out of 5 stars

Could not recommend them more! Informative, kind and thorough, the air inside my house completely changed for the best after treatment. My mother is allergic to dust and has asthma which gets worst wi... See more

Rated 5 out of 5 stars

Once mould gets out of hand, you need a professional company to eliminate the problem. I like the fact that PureMaintenance uses a natural base product to tackle mould. My case was bad, the ten... See more

Rated 5 out of 5 stars

Pure Maintenance have been fantastic. We moved into an old house where mould had been growing. In a single appointment, they thoroughly cleaned the affected areas, and performed a fogging service thro... See more


Company details

Written by the company

Pure Maintenance UK is a mould remediation service operating across residential and commercial properties, using a patented two-step dry fog process. We're diagnosis-led. Before any treatment, our survey identifies where the moisture is coming from. Where it's condensation or humidity, we'll recommend a full treatment plus a ventilation plan. Where there's an active leak or structural damp, our survey pinpoints it and tells you exactly what needs putting right, so it can be repaired at the root by the right trade. Step one is InstaPURE. Our dry fog is made of microscopic droplets that stay airborne and behave almost like a gas, so it treats every exposed surface — and the air itself — reaching into carpets, soft furnishings, folds and recesses a cloth or spray can't. It oxidises and destroys the living mould and brings spore counts down to the outdoor-air benchmark. The chemistry breaks down to acetic acid (vinegar), water and oxygen, so there's no lasting disinfectant residue, and it's safe to return the same day. Step two is EverPURE, a durable antimicrobial layer that helps resist regrowth. Results are confirmed by independent lab analysis — you get it in writing. All treatments are carried out in accordance with our COSHH risk assessment for the substances used, with actives applied strictly to manufacturer specification.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

420 reviews

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4.7

All reviews

(420)

29 reviews in the last 12 months

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Rated 5 out of 5 stars

Pure Maintenance have been fantastic

Pure Maintenance have been fantastic. We moved into an old house where mould had been growing. In a single appointment, they thoroughly cleaned the affected areas, and performed a fogging service throughout the whole house. As we lived in the house over the next few weeks, we noticed additional areas where mould had been growing that were not visible to us in the first instance. We were reassured that these areas would have been treated with the dry fog technology and would have been rendered inert, and Pure Maintenance came back very promptly to clean up the affected areas. This took place twice as we uncovered new areas of the house, and both time were very pleased with the service and result. All technicians were very helpful and answered all of our questions. Would highly recommend.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Home Package Treatment

I called and the same day the sent a technician to come and do a survey, diagnosis and treatment. It was all done on the same day.
I was very pleased with the results.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Terry was excellent

Had Terry come out to our property and I must say I was very impressed by his professionalism and level of knowledge. Explained everything very clearly and helped us figure out a plan moving forward. He took that extra bit of time to offer us guidance and went above and beyond. Would highly recommend this service. Well done Terry you are a credit to your company.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Could not recommend them more! Informative, kind and thorough, the air inside my house completely changed for the best after treatment. My mother is allergic to dust and has asthma which gets worst with mould/humidity, and upon visiting me she could feel the difference. They gave me great advice, prevention methods to keep my house safe, and overall it was very interesting to learn about the history of my house and how mould works. Joe was a delight, taught me a lot, and Samantha was so kind and supportive on the phone.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Pure Maintenance

Pure Maintenance were great to work with. Prompt service, great communication and provided a very comprehensive report on the premise tested and treated.

20 October 2025
Unprompted review
Rated 5 out of 5 stars

Everyone I dealt with was so patient…

Everyone I dealt with was so patient and happy to explain things to me. Jake came to do the treatment and he was so efficient and kept us updated throughout the day. Really happy we went with puremaintenance and hope not to have to use them again but it's great to know they're available as needed.

20 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing, fast service. Turned up promptly and did the job efficiently and well. Took his shoes off at the door, moved the bath mat out of the way and was very careful and considerate in my bathroom. A lovely man, very happy customer. Thank you

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Would definitely recommend

They did a brilliant in job in treating my mums house for mould. They kept us informed every step of the way and were always so helpful in answering any questions we had. I can't fault them in any way. Would 100% recommend

27 August 2025
Unprompted review
Rated 5 out of 5 stars

A through job has been completed

A through job has been completed, I am amazed at the difference to my home. The aftercare was great including the advice and guidance I have been given. Samuel was a great and professional person who took the time to ensure I understood all elements of his work.

27 August 2025
Unprompted review
Rated 1 out of 5 stars

Had an inspection booked for 4pm nobody…

Had an inspection booked for 4pm nobody turned up nobody called I came home from work early especially, really disappointed Zero stars !!!!

22 August 2025
Unprompted review
Pure Maintenance UK  logo

Reply from Pure Maintenance UK

Hi Darren,

I can see you booked a Google Meet appointment with one of our sales reps to discuss your issue, which means sadly, no one was ever booked to come out to your property.

We'd love to reschedule this meeting at a time that works well for you. I can see our team have already been in touch to arrange this, but don't hesitate to get in touch with us whenever you have a moment.

Best wishes,
Pure Maintenance UK

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