Pure Maintenance UK  Reviews 

420
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely professional, knowledgeable, and polite during property visits, making interactions both pleasant and reassuring. People note that technicians arrive promptly and handle treatments with great care and attention to detail. Some people were satisfied with the rapid response times and the efficient mould removal process carried out in just one day. Consumers also appreciate receiving comprehensive reports, clear explanations of procedures, and valuable maintenance tips to prevent future issues. Reviewers highlight that the indoor air quality improved remarkably after the completed treatments.

What people talk about most

Service

Consumers find service to be exceptionally positive, praising the punctual, knowledgeable, and polite... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had Terry come out to our property and I must say I was very impressed by his professionalism and level of knowledge. Explained everything very clearly and helped us figure out a plan moving forward.... See more

Rated 5 out of 5 stars

Could not recommend them more! Informative, kind and thorough, the air inside my house completely changed for the best after treatment. My mother is allergic to dust and has asthma which gets worst wi... See more

Rated 5 out of 5 stars

Once mould gets out of hand, you need a professional company to eliminate the problem. I like the fact that PureMaintenance uses a natural base product to tackle mould. My case was bad, the ten... See more

Rated 5 out of 5 stars

Pure Maintenance have been fantastic. We moved into an old house where mould had been growing. In a single appointment, they thoroughly cleaned the affected areas, and performed a fogging service thro... See more


Company details

Written by the company

Pure Maintenance UK is a mould remediation service operating across residential and commercial properties, using a patented two-step dry fog process. We're diagnosis-led. Before any treatment, our survey identifies where the moisture is coming from. Where it's condensation or humidity, we'll recommend a full treatment plus a ventilation plan. Where there's an active leak or structural damp, our survey pinpoints it and tells you exactly what needs putting right, so it can be repaired at the root by the right trade. Step one is InstaPURE. Our dry fog is made of microscopic droplets that stay airborne and behave almost like a gas, so it treats every exposed surface — and the air itself — reaching into carpets, soft furnishings, folds and recesses a cloth or spray can't. It oxidises and destroys the living mould and brings spore counts down to the outdoor-air benchmark. The chemistry breaks down to acetic acid (vinegar), water and oxygen, so there's no lasting disinfectant residue, and it's safe to return the same day. Step two is EverPURE, a durable antimicrobial layer that helps resist regrowth. Results are confirmed by independent lab analysis — you get it in writing. All treatments are carried out in accordance with our COSHH risk assessment for the substances used, with actives applied strictly to manufacturer specification.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

420 reviews

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4.7

All reviews

(420)

29 reviews in the last 12 months

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Rated 5 out of 5 stars

Pure Maintenance

Samuel was excellent at his job,I was amazed how he managed too get rid of the mould, even on all the silicone.
Samuel explained the procedure and was very pleasant .
I would throughly recommend pure maintenance. Excellent job.

7 April 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

From my first phone conversation with Dale to the excellent work carried out by the technician, Matthew, I received brilliant service. Dale answered all of my queries professionally, clearly, and he put my mind at ease. Matthew did a fantastic job of removing condensation mould spores. I highly recommend this company, technology and service.

26 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Pure Maintenance have provided a professional and efficient service. In the initial consultation, Adam took the time to understand the root cause of the mould issue in our property to ensure the treatment was tailored to our situation. Jack updated me prior to his arrival to complete the work and during the day also. The results speak for themselves- all mould removed and the air quality is so much better now, which is fantastic. All throughout the process, the team has offered suggestions of how to prevent the mould from returning. I cannot recommend the company highly enough!

6 March 2025
Unprompted review
Rated 5 out of 5 stars

Worth every penny

We moved in a new to us home and were shocked by the amount of mould everywhere (not noticeable when we viewed it). I cleaned and cleaned but the smell, condensation and general ickiness continued. I have a chronic health condition and stuff like mould is a big risk to my mortality.

I called out these guys and they were fantastic from the initial chat to doing the job. Tyler who attended our property was polite, professional and reassuring. Recommendations were made on how to keep our home mould free - all very do-able such as cleaning gutters, installing a PIV system etc. THRILLED! Clean air, home and no smells.

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Sam was brilliant

Sam was brilliant, contact prior to the appointment, very knowledgable, kept us updated throughout & results were better than expected. A1 service!

27 February 2025
Unprompted review
Rated 5 out of 5 stars

Follow-up Post Treatment Review

I first reviewed Pure Maintenance on 15 August 24, straight after my home was treated and I said then that I would need to see how effective the treatment is.
Well I waited and I'm delighted to say that after following their recommended corrective actions and aftercare instructions, there have been no further outbreaks of mould in my house.
The taps run clear, the showers and bathrooms are mould free and my washing machine remains spotless.
And that's after a very damp, wet winter!
My warranty is in place and all is well so I can truly recommend having this treatment done as it really worked well getting rid of my perpetual disgusting as well as very unhealthy mould infestation.

15 August 2024
Unprompted review
Rated 5 out of 5 stars

One year on

One year on, I feel absolutely tremendous. Pure Maintenance surveyed my home, identified the areas of damp and mould, tested the air quality and then gave their recommendations in a detailed report.
The company dry fogged my home twice and I completed all the recommendations in the report. Whereas, previously I was lethargic, unable to even complete the simplest cleaning duties in my home, reluctant to go out and socialise or even able to achieve anything in a day which took more than three hours, I am now able to wake at 7am every day and live a normal and energetic life.
I had been poorly for twenty years with no understanding as to what was making me ill. And no help from the NHS either. Sam at Pure Maintenance was able to explain to me that mould spores contaminate the air and that I was breathing this in. Not only were they able to explain this to me, but they were able to help to make me better by remediating the mould in the property. I have also obtained treatment from a functional practitioner and from homeopathic medicine along with essential oils.
I am so pleased that I was able to work with Pure Maintenance as their method of mould removal is far in advance of other mould companies. Thank you so much Sam.

15 May 2024
Unprompted review
Rated 5 out of 5 stars

Could not rate this company high…incredible

Could not rate this company high enough. Unlike other companies that advised so many different things from reports to removing furniture , Pure Maintenance was brilliant from the very start. Adam who called me back straight away was incredible, took time to explain everything and details sent for preparation answering all my questions. Great communication right up to appointment day, Darren the technician was awesome, arrived on time, explained everything and gave advise for further care. Fantastic job done everything looks new, wonderful experience and what a wonderful team of experts. Mold gone. Thank you so much would use again for certain.

20 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

What an excellent service from start to end. Initially had a phone call scheduled in with Ezra who was so friendly and helpful.
Sam came and resolved our mould issues to a very high standard. Everything was explained so well and very thoroughly.
We are really delighted with the results.
We have learned a lot and understand the changes we need to make with heating, ventilation etc.
Highly recommend this wonderful company.

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. I was very impressed but the knowledge of Dan the technician. He was very thorough and explained everything clearly and gave recommendations to help keep mould at bay. Customer service was very good too.

6 January 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Company

Very impressed with the service provided by PureMaintenance UK. Stephen the technician did a fantastic job removing the mold from my house. Nothing was a bother, going above and beyond in making sure every trace of mold in the tricky high places on my conservatory glass roof were removed. He is a credit to the company. The customer service I received from Sam , Sophie and Lorraine was also excellent. This is an outstanding, professional company who I would recommend to anyone who has a mold problem.

9 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, polite, helpful, informative, efficient. Highly recommended. Really happy with the entire process.

10 January 2025
Unprompted review
Rated 5 out of 5 stars

Great company all round

Great company all round , Sam the service technician I had was really professional and very informative on all the questions I asked.
100% worth the money for this , all the mold has completely vanished and they found mold I didn't even know about and sorted it right out. I had a very rough time recently with my mum passing and these guys were super supportive and really went the extra mile, if I could give more stars I would

28 November 2024
Unprompted review
Rated 5 out of 5 stars

Mould Elimination

Very thorough report, excellent detection and elimination work and advice given on avoiding recurrence of mould. Most important as I suffer from asthma.

3 January 2025
Unprompted review
Rated 5 out of 5 stars

100% Good Job.

Ben from PureMaintenance was very professional, courteous and patient. He took his time to answer Customer questions so I understood the process and what was taking place in my home. He explained/educated me about moisture and techniques of how to maintain an.optimum level that discourages mould. I am.also so happy that a company like PureMaintenace exist- a non toxic service to get rid of mould is less damaging to health/wellbeing than toxic chemicals so many other Companies use. I am really pleased with the service Ben completed and look forward to living in a mould free environment.

19 December 2024
Unprompted review
Rated 5 out of 5 stars

Professional and great service.

First time working with this company. They were very helpful and professional from the start. Very clear in terms of the process and what would happen on the day and kept me informed throughout. The service come with a guarantee which is reassuring and so far we are very happy with the service and work completed.

19 December 2024
Unprompted review
Rated 5 out of 5 stars

Mould Growth.

We are delighted with the work carried out by Pure Maintenance. It is so pleasing not to see areas of mould throughout the rooms. One area that is unsucessful is inside Jim's wardrobe. It has been black for several years although it had been reduced considerably. It was encouraging to receive the mould report that was acceptable. Jonathan is a great person, very friendly and he is a great asset to your team. We have taken on board his recommendations and started to implement them. Thank-you for your professionalism.

26 November 2024
Unprompted review
Rated 1 out of 5 stars

Why turn off security cameras?

Like another person who wrote a review we are deeply concerned that the workers deliberately turned off our internal security cameras for the duration of the stay. They turned some cameras around and denied doing it. Giving your home over to people you don't know requires a great deal of trust. What are they hiding by doing that? As this isn't the first time they have done this there needs to be some kind of explanation. Otherwise it looks just so unethical.

2 December 2024
Unprompted review

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