App is annoying as QR code to access takes a while to load. Deadlift equipment and bumper plates severely lacking. Benches were all wobbly in free weights section by dumbbells. A lot of the equ... See more
Company replied
Birmingham Road, WV2 3NH Wolverhampton, GB
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App is annoying as QR code to access takes a while to load. Deadlift equipment and bumper plates severely lacking. Benches were all wobbly in free weights section by dumbbells. A lot of the equ... See more
Company replied
Great visit, although I’m a member for a couple of years I haven’t been for 9 months. My passion is road cycling but I was knocked off my bike last year and haven’t been to the gym while recovering. I... See more
Company replied
Great gym layout, secure free off site parking and friendly staff contribute to good environment and happy to travel further when possible to work out there. That's how pure gym should be in othe... See more
Company replied
The gym is an excellent place to start the day. Great atmosphere and a very welcoming environment. The only tiny bit of annoyances would be that the squat rack area was taking away from use by membe... See more
Company replied
Written by the company
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
Birmingham Road, WV2 3NH, Wolverhampton, United Kingdom
Replied to 94% of negative reviews
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Easy access and parking availability, good equipment, and a conducive environment

Reply from PureGym UK - Wolverhampton South
I am writing to raise a concern regarding privacy standards in the male changing room, showers, and toilet areas.
Recently, a female cleaner has been cleaning inside these areas while men are present and in the process of changing for work. There were no warning signs, no temporary closure, and no announcement before entering. This created an uncomfortable situation where individuals had no opportunity to maintain their privacy.
For clarity, my concern is not about the cleaner personally, but about the lack of proper procedures. In most facilities, when cross-gender staff must clean sensitive areas, the following standards are expected:
Clear signs posted (e.g., “Cleaner Inside – Please Wait Before Entering”).
Announcements before entering the area.
Allowing time for occupants to cover up or exit.
Temporary closure of showers or toilets when required.
When possible, assigning same-gender cleaners for sensitive spaces.
I respectfully request that the facility review and implement appropriate privacy protocols so that both staff and users feel comfortable and respected.
Thank you for your attention to this matter. I would appreciate confirmation that this issue will be addressed.
Kind regards,
Paul

Reply from PureGym UK - Wolverhampton South
Joined and left on the same day. Poor equipment - some of the equipment had 'out of order' placards placed on them. Really disappointed.

Reply from PureGym UK - Wolverhampton South
it is very spacious and I dont feel judged whilst working out. Eveyone minds there own business will be buying a subscription for a month 🥰

Reply from PureGym UK - Wolverhampton South
Very good staff clean and well maintained

Reply from PureGym UK - Wolverhampton South
I visit today at Wolverhampton south the manager on duty 14:29 she’s really very good to explain everything and I join behalf of her attitude thanks

Reply from PureGym UK - Wolverhampton South
Good gym spacious and plenty of equipment good value for the money.
Popular gym so so weights area is always fairly busy

Reply from PureGym UK - Wolverhampton South
Puregym Wolverhampton South. Great big gym. Leon is an awesome instructor, very helpful and friendly. I personally enjoy his classes, especially Ride classes. If i want a good cardio, I know I can count on Leon. Thank you Leon G.O.A.T

Reply from PureGym UK - Wolverhampton South
Good joining options. Great price, joined while they had no joining fees. Glad to be able to cancel at anytime if needed.

Reply from PureGym UK - Wolverhampton South

Reply from PureGym UK - Wolverhampton South
Impressed that PureGym replied to my enquiry for membership and sorted everything out easily and straightforward

Reply from PureGym UK - Wolverhampton South
The lack of equipment is insane makes it almost in impossible to have a decent workout when there’s 5 kids to one machine

Reply from PureGym UK - Wolverhampton South

Reply from PureGym UK - Wolverhampton South
The gym is very basic and lacks atmosphere. The work out areas are ok, but could be improved by having private divided areas of space as all open plan. The showers are scalding hot in the womans changing rooms and burned me, massive health and safety issue, also no locks on them. No tv you can watch while working out, looking at frosted glass is not great!, I will not be returning. Found it depressing atmosphere. It was quite and plenty of parking space, that is the only decent thing. The gym could improve from better equipment and creating better work out areas, where people have more privacy and promotes more motivation.

Reply from PureGym UK - Wolverhampton South
This is a great gym with a good availability of equipment - I use the treadmills most times and its good I am always able to get on. The reason for only 3 stars is the showers. I find the water temperature is fairly OK most of the time but could be a bit hotter. Also the flow of the shower water is weak and not a strong flow. A good experience in the shower after a workout is an important part of my Pure Gym experience. This is most important especially in autumn and winter when the weather is a lot colder - and a good shower is essential at this time of year. I am happy to pay for increase in membership prices if the showers can be improved to what they are at the moment. If the showers are improved as I have described, I would definitely give 5 stars

Reply from PureGym UK - Wolverhampton South
Fabulous gym but dreading January when it has no limits to the number of people it’ll accept membership payments from.
Great staff!

Reply from PureGym UK - Wolverhampton South
I’ve been a member at PureGym Wolverhampton South for a while now, and while I appreciate the friendly staff and convenient location, I’m really disappointed in the equipment quality. We pay a lot for our memberships, yet many machines feel outdated and worn down. It’s clear that an upgrade is desperately needed to match the cost we’re putting into this gym. I hope PureGym invests in better, more modern equipment soon—members deserve it given the premium price.

Reply from PureGym UK - Wolverhampton South

Reply from PureGym UK - Wolverhampton South

Reply from PureGym UK - Wolverhampton South
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