PureGym UK - Swindon Stratton Reviews 115

TrustScore 4 out of 5

3.9

Hyde Road, SN2 7SE Swindon, GB


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Rated 4 out of 5 stars

Nice and friendly staff very approachable. Only negative, sometimes the anti bac sprays are empty. Recently received an email to say gym was closed due to unforeseen circumstances until further noti... See more

Company replied

Rated 4 out of 5 stars

Easy to sign up & can use your membership straight away once you have recieved your pin. The app is user friendly & full of information to help you on your fitness Journey. Highly reccomend.

Company replied

Rated 3 out of 5 stars

Great gym to start with but now they turn the air conditioning off or put it so low that you can't feel it in the studio during classes, it leaves you feeling sick and dizzy as it gets too hot in t... See more

Company replied

Rated 5 out of 5 stars

I like that I can just get on with my workouts, (I can’t do much atm because of a frozen shoulder) Lots of up to date working equipment. Toilets, changing rooms etc are clean.


Company details

  1. Gym
  2. Fitness Center

About PureGym UK - Swindon Stratton

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Hyde Road, SN2 7SE, Swindon, United Kingdom

3.9

Great

TrustScore 4 out of 5

115 reviews

5-star
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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Has everything you need and more at a…

Has everything you need and more at a very fair price...

4 January 2025
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Reply from PureGym UK - Swindon Stratton

Hi Reg - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment, at an affordable price. It’s great to see your positive comments! Thanks, PureGym

Rated 5 out of 5 stars

Just straight forward and good…

Just straight forward and good understanding and the options

15 September 2025
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Reply from PureGym UK - Swindon Stratton

Hi Samantha - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you and the membership options were clear. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Rated 4 out of 5 stars

Easy to sign up & can use your…

Easy to sign up & can use your membership straight away once you have recieved your pin. The app is user friendly & full of information to help you on your fitness Journey. Highly reccomend.

21 June 2025
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Reply from PureGym UK - Swindon Stratton

Hi Kirsty. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you found the joining process easy and we hope you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Quick and easy to sign up

Quick and easy to sign up. Clear information about different prices.
First time going today, instructions on App easy to follow, lovely clean and spacious gym as well as changing rooms. Should’ve joined sooner.

9 May 2025
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Reply from PureGym UK - Swindon Stratton

Hi Trevor - Thank you so much for sharing your feedback, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We also aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Thanks, PureGym

Rated 1 out of 5 stars

Blocked my membership after 1 session…

Blocked my membership after 1 session for training WITH my auntie and my partner.. I'm not violating your policy.. I'm training with my family FOR FREE !!

6 May 2025
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Reply from PureGym UK - Swindon Stratton

Hi Zee - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It would really help us if you could get in touch directly with the Gym Manage to provide more information, so this can be properly investigated. Thanks, PureGym

Rated 1 out of 5 stars
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Reply from PureGym UK - Swindon Stratton

Hi Aleksandra - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

Would you be able to tell us the reason behind your comments and rating so we can better understand this? Thanks, PureGym.

Rated 2 out of 5 stars

Not great very limited machines

Not great very limited machines and weights on cables aren't the correct weight to what they say they were very light.

26 February 2025
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Reply from PureGym UK - Swindon Stratton

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

Rated 5 out of 5 stars
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Reply from PureGym UK - Swindon Stratton

Hi Steven - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.

We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym.

Rated 5 out of 5 stars

Good value for money

As a pensioner I opted for the Off peak membership. This is less than 50p per day per month.
Good equipment, friendly atmosphere and plenty of classes.

10 February 2025
Unprompted review
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Reply from PureGym UK - Swindon Stratton

Hi Gordon! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. Hope you continue to enjoy your time with us! Thanks, PureGym

Rated 5 out of 5 stars

Helpful information took time to…

Helpful information took time to explain everything great person thanks

31 January 2025
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Reply from PureGym UK - Swindon Stratton

Hi Richie – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.

Rated 5 out of 5 stars

Clear online explanations

Clear online explanations, and the questions seemed relevant to me in my search for a suitable gym.
A drop-in visit sealed the deal!

23 January 2025
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Reply from PureGym UK - Swindon Stratton

Hi Paul - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.

It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.

Rated 5 out of 5 stars

Still a great gym with a good crowd

Still a great gym with a good crowd. Excellent staff members

28 December 2024
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Reply from PureGym UK - Swindon Stratton

Hi Gary – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.

Rated 3 out of 5 stars

Great value, but with a few niggles!

The Gym is excellent value for money & I would certainly recommend it….
However, there are a few niggles…
A lot of the weights have their weight numbers coming off, due to a lot of use!
So you may need to guess what weight you need ?
And also in the Car Park, a lot of the shrubbery in the Car Park is over grown & a lot of the spaces are inaccessible!
But that’s the negatives!
The Gyms friendly & most important: CLEAN!

15 December 2024
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Reply from PureGym UK - Swindon Stratton

Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. If you have feedback regarding the car park, the best way to pass them on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed for updates and improvements. Thanks, PureGym

Rated 3 out of 5 stars

Getting to busy

Getting to busy. Also massive pot hole in carpark the my Porsche went in so not very happy

14 December 2024
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Reply from PureGym UK - Swindon Stratton

Hi there - Thanks for taking the time to leave this review! We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. If you have feedback regarding the car park, please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym

Rated 5 out of 5 stars

Friendly gym,and good value for money

Friendly gym,and good value for money, classes are brilliant, and they get the best out of you.
Would definitely recommend

14 December 2024
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Reply from PureGym UK - Swindon Stratton

Hi there - Thank you for taking the time to leave this review! We understand that cost is an important factor when choosing a gym, and we strive to provide value by offering a clean, well-equipped, and welcoming environment for all our members.

Our goal is to ensure you have a safe and enjoyable space to focus on your fitness while keeping things affordable. We truly appreciate your feedback and will continue working hard to meet your expectations. Thanks, Tom.

Rated 3 out of 5 stars

Decent verity of equipment, toilets are rank.

Decent verity of equipment for the price you pay. If you avoid the rush hour's, there is enough kit so you don't have to wait for long.

Main negative is the smell in the toilets, they have been getting worse week by week. Now stinks constantly like an open sewer and the smell drifts out into the gym area. Very off putting.

1 December 2024
Unprompted review
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Reply from PureGym UK - Swindon Stratton

Hi Kevin - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym.

Rated 5 out of 5 stars

All good

At the right time , good selection of equipment to use. Clean,tidy and most people respect it

7 November 2024
Unprompted review
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Reply from PureGym UK - Swindon Stratton

Hi Daryl - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 5 out of 5 stars

Very easy and straightforward to join

Very easy and straightforward to join - great prices and online app easy to navigate around

27 September 2024
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Reply from PureGym UK - Swindon Stratton

Hi Nehmesia - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We’re glad to hear that you found it easy to started and you're happy with our pricing! Have a great workout! Thanks, PureGym

Rated 1 out of 5 stars

Rubbish

Rubbish. Could gain access to the gym. Could not download the code or qr number on my friends membership page. He needs to be refunded for the 6.99 please. Absolute shambles

30 July 2024
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Reply from PureGym UK - Swindon Stratton

Hi there. Thanks for taking the time to leave this review, we are very sorry to hear this.

It would really help us if you could get in touch directly with Member Services to provide more information so this can be properly investigated. Thanks, PureGym

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