I have been a member at PureGym Stevenage for more than 3 years, and for a long time the value for money was very good for the service provided. However, recently the service has deteriorated. Cl... See more
Location
Switch location85 Queensway, SG1 1EA Stevenage, GB
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See what reviewers are saying
Verry nice experience, Neringa give me motivation to continue training. Some weeks it is hard to stay motivated, Neringa has really kept me moving. Her cheerful attitude makes the training time go qu... See more
Company replied
NERINGA GREBLIAUSKIENE I’m absolutely loving the classes by Neringa. has been fantastic in all the classes.Her training style is exceptional, and the overall vibe is great and I have had nothing but... See more
Company replied
the gym is good and the trainers too. However - i am falling foul of the '4 hour rule' re cancellations. My job means that meetings etc can be scheduled at short notice and i have to cancel at short... See more
Company replied
Company details
About PureGym UK - Stevenage
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
85 Queensway, SG1 1EA, Stevenage, United Kingdom
3.3
Average
148 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Service gets worse
I have been a member at PureGym Stevenage for more than 3 years, and for a long time the value for money was very good for the service provided.
However, recently the service has deteriorated. Classes are being cancelled without notice and there is no clear policy regarding minimum attendance, which is frustrating when you plan your time around them.
Unfortunately, when raising concerns about this, the staff response has not always been professional and has felt dismissive. I hope management takes this feedback seriously and improves communication and customer service going forward.
18 February 2026
Unprompted review
Spacious
The actual gym itself is nice, spacious and has lots of equipment without it feeling too cramped. However, the changing rooms are dirty and there's weights and dumbbells left all over the place. I thought maybe it's because I was going early morning but I went one lunch time and it was the exact same issue
9 October 2025
Reply from PureGym UK - Stevenage
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. It is in the gym rules that members should return their own weights or risk suspension, but at peak times especially it can be hard to police this. However, staff on site do everything they can while we also have CCTV monitoring the free weights and are looking for new ways to combat this. Thanks, PureGym
Good equipment. You get what you pay for.
The gym is good temperature and has good range of machines available. The place lacked atmosphere and the 2 employees where bent over there mobiles the whole time I was there and not even looking at the gym users. The ladies changing rooms were awful, looked like they hadn’t been cleaned properly in ages.
14 August 2025
Reply from PureGym UK - Stevenage
Hi Amanda, thank you for taking the time to leave this review.
We're sorry to hear that you have concerns surrounding the cleanliness of your gym. We work hard to ensure that our gyms are a safe and comfortable environment for all of our members, and always take member feedback on board.
Please may we ask that you contact us directly to discuss this feedback further? This can either be done with your Gym Manager in the gym, or by contacting our Member Services team on member.services@puregym.com.
We hope to hear from you soon.
Thanks, PureGym
Great gym; changing rooms let it down
Pure Gym Stevenage: Great gym. Good equipment. Friendly staff.
Just could do with being clean in the changing facilities.
I have spoken with the local gym staff, but unfortunatley not much has changed.
6 August 2025
Unprompted review
Reply from PureGym UK - Stevenage
Hi Paul. Thanks for taking the time to leave this review, we're happy to see this is 4 stars!
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so and we are really happy to hear you enjoy using the gym overall!
If you have any specific concerns relating to this matter, please speak with a member of the gym team where they will be happy to assist with this further.
Thanks, PureGym
Idiotic place
Idiotic place - booked day pass on Hatfield - worked ok. Tried next day in Stevenage and couldn’t get in. No way to refund or apparently rectify. Connection doesn’t work in building so sitting in Costa down street to sort. What a waste of time
24 June 2025
Reply from PureGym UK - Stevenage
Hi Ryan - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We do apologise for the difficulty faced when accessing the gym. We appreciate your comments and will pass them along to our team for consideration. Thanks, PureGym
Stevenage Pure Gym
Not bad really, clean gym, spacious, good opening hours and some new equipment,
18 June 2025
Unprompted review
Reply from PureGym UK - Stevenage
Hi Matt. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
The changing room and toilets were…
The changing room and toilets were disgusting.
The equipment was well organised this time and staff was around for guidance.
5 May 2025
Reply from PureGym UK - Stevenage
Hi Traian - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club to ensure a safe environment for staff and members. Thanks, PureGym
Reply from PureGym UK - Stevenage
Hi there! Thank you for taking the time to leave this 5 star review. It is great to hear the re-joining process was straightforward.
Hope you enjoy your membership with us! Thanks, PureGym
Great value for money gym
Great value for money gym that suits my needs and it’s open 24/7 which is even better.
Great choice of machines and weights and always find something to use.
Down side is the male changing/shower area are poorly maintained and cleaned, also the lockers are a little small so you will struggle to use them with a bigger bag..
Would I recommend the gym though ?? Yeah
27 March 2025
Unprompted review
Reply from PureGym UK - Stevenage
Hi there! Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym.
We also know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere!
With regards to your point raised we would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym
This gym used to be good but new…
This gym used to be good but new management and has gone down hill. Machines broken and not repaired when repeatedly asked. Gets extremely busy yet they still offer discounts for new customers when the gym is too small already for the amount of members. Leaving for this reason.
1 March 2025
Unprompted review
Reply from PureGym UK - Stevenage
Hi John. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken.
We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible.
If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym
The reason my experience was good was…
The reason my experience was good was because I got to the gym at 5:15am so that I can use the machines and be able to complete a good workout. After 6am it's extremely busy and it's very hard to complete a workout as most machines are in use, or someone is just sitting at the machine watching Facebook on their phones!!!
But I have to say that I was extremely disappointed that there were water bottles left at pretty much every machine, throw them away, I don't understand why leave them there. As for the ladies toilets, there wasn't any toilet roll in 2 out of the three toilets, it was a mess in there.
They have a cleaner who arrives at 6am when the gym is do busy and he is then hoovering in between the machines and where you're trying to work out. Do it earlier!!
10 March 2025
Unprompted review
Reply from PureGym UK - Stevenage
Hi Emma. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day.
Members can also use the members area via the PureGym app or website, to see how many people are in the gym.
Unfortunately, we are unable to monitor the usage of phones in our gyms, however if people are sitting on equipment we would strongly advise approaching a member of staff on the floor who will be able to help further. Thanks, PureGym
Easy even for an old fogey like me
24 February 2025
Reply from PureGym UK - Stevenage
Hi Peter - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.
We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym.
Worst gym I’ve been to in years
Worst gym I’ve been to in years, filthy, I felt dirty being there and left within 10mins.
5 February 2025
Reply from PureGym UK - Stevenage
Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused on your visit.
Would you be able to tell us the reason behind your comments and rating so we can better understand this? Thanks, PureGym
Generally ok
Generally ok. No real atmosphere. Staff do not even acknowledge you when you make eye contact. Overall quite average although shower area filthy so do not use them anymore. Please give them a deep clean then I’ll use them.
6 January 2025
Reply from PureGym UK - Stevenage
Hi Jonathan - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym.
Reply from PureGym UK - Stevenage
Hi Chris - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere! We are really happy to hear you enjoy using the gym! Thanks, PureGym.
Reply from PureGym UK - Stevenage
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym.
Its a top tier gym- spotless and easily accessible
It’s clean, environment friendly and easily accessible. Enjoyed every bit throughout my session. Luckily I went there to see things for myself cos some reviews online were giving bad energy but when I got in the first day and there after I said to myself I like it here!
22 November 2024
Reply from PureGym UK - Stevenage
Hi Totta - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. I'm glad you weren't deterred by other reviews! Remember that you're always welcome to have a free tour around the gym so you can see if you think you would like the gym or not. Just pop down between 9am and 5pm Monday to Friday and press the assistance button in the foyer of the gym. A member of staff should greet you and you can ask them for a tour of the gym.
It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.
Customer R :)
It’s very easy ,quick and not complicated, u can choose what pass u would like the best is plus
31 October 2024
Reply from PureGym UK - Stevenage
Hi there - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.
We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym.
Very easy to join up
Very easy to join on line with a straight forward sign up process.
I like the fact there’s no ongoing contract you hav3 to agree to and it’s open 24hrs a day
13 October 2024
Reply from PureGym UK - Stevenage
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We know how important flexibility is to our members and therefore, are a no contract gym. You can cancel your membership anytime or make any changes, at any point! We are really happy to hear you enjoy using the gym! Thanks, PureGym
Mostly great experience signing up, a few niggles.
It is mentioned that parking is free for two hours at St. George's multi-storey car park, but it is not mentioned what needs to be done to avail of that (eg, registering the car reg once or every visit to the gym). The app does not allow registration of the car for this.
It is not mentioned whether one can workout with a young person (eg, father-son) or less than 16 years of age (normal membership is not available for younger than 16 years of age, but it is not clear if that restriction extends to bolt-on as well).
So, based on reply from PureGym, I double-checked PureGym Stevenage's home page and they don't tell _how_ to register one's vehicle for the free parking (how would St. George's multistorey car park charging mechanism know not to charge the member for two hours?). I did find the info about 16 years of age requirement even for bolt-ons (or any method whatsoever to enter the gym), so thanks for that - it could be specified on the bolt-on page as well and 'bring your buddy' info as well (instead of being in help/FAQ section only), just like membership for 16+ years info is available elsewhere as well (more contextual), instead of just help/FAQ. But it has resolved that question👍.
9 October 2024
Reply from PureGym UK - Stevenage
Hi Mahender - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.
Information regarding parking is available on the home page of any PureGym which offers parking. The correct parking procedures must be followed, to avoid a parking ticket.We would always advise that you appeal the fine and explain the circumstances. If you get in touch with Member Services, we can also provide you with an attendance log, stating that you are a member of PureGym as proof to show you were in the gym.
You need to be at least 16 to sign up or enter the gym, this includes being accompanied by an adult. This is covered here: https://www.puregym.com/help-centre/before-you-join/how-old-do-i-need-to-be-to-join
Thanks, PureGym.
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