It's been generally a good experience in this new gym. One thing that I am concerned about is the amount of equipment and facilities. I have visited the gym when it has been quieter but occasionally h... See more
Company replied
Location
Switch locationThe Drove Retail Park, BN9 0AG Newhaven, GB
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See what reviewers are saying
The introduction was very informative. Slight confusion with what a buddy member is entitled to in terms of how many times you can attend. Also it would be helpful to have more instructions to use t... See more
Company replied
4th September 2025 Update. Thank you for your message that you very kindly sent TWICE but I’m replying to inform you that the issue has not been resolved in the slightest. What are you up to -... See more
Company replied
I was welcomed and given a comprehensive tour of the gym and facilities. I decided to sign up on the day , very helpful throughout the whole process
Company replied
Company details
About PureGym UK - Newhaven
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
The Drove Retail Park, BN9 0AG, Newhaven, United Kingdom
4.3
Excellent
37 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from PureGym UK - Newhaven
Hi Matt. Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym
Reply from PureGym UK - Newhaven
Hi Fern - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We’re afraid it's true, our gyms can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym! Thanks, PureGym
I found pure gym amazing the gym and…
I found pure gym amazing the gym and toilet and shower areas are spotless the staff are welcoming very friendly happy to help nothing is too much trouble shout out to Martin the assistant manager goes out of his way to make sure every experience at pure gym is a positive one thankyou guys full five stars
23 November 2025
Reply from PureGym UK - Newhaven
Hi Denise- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and w are really happy to hear you enjoy using the gym overall! We’re thrilled to have you as part of the PureGym community and can’t wait to continue to support you on your fitness journey! Thanks, PureGym
The gym looks clean and full of modern…
The gym looks clean and full of modern equipment. Staff seem friendly enough so looking forward to starting.
5 December 2025
Reply from PureGym UK - Newhaven
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment/kit so that members have a variety of ways to workout. We love being able to help and chat to members when given the opportunity to do so, so if you have any questions please do not hesitate to speak to a member of staff and they'll be happy to assist further! We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym
Very Helpful I was very impressed
I was welcomed and given a comprehensive tour of the gym and facilities.
I decided to sign up on the day , very helpful throughout the whole process
21 November 2025
Reply from PureGym UK - Newhaven
Hi Michele - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear of this experience and hope you enjoy your new membership! Thanks, PureGym
The Newhaven Gym is so clean
The Newhaven Gym is so clean, all equipment available and staff so friendly. They work so hard to keep the gym in perfect condition.
11 November 2025
Unprompted review
Reply from PureGym UK - Newhaven
Hi Jan - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall and see your positive comments! Thanks, PureGym
I like the variety of equipment
I like the variety of equipment. Staff are friendly shout out to Holly for that especially. I like the way you can see they clean equipment.
6 October 2025
Unprompted review
Reply from PureGym UK - Newhaven
Hi Kathryn - Thank you so much for your 5-star review! 🙌 We’re so glad to hear you had an excellent experience, and we’re proud to have such a dedicated team. Our staff work hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
Was a gym member from Feb
Was a gym member from Feb - June, really enjoyed it, had a break to go away and everything got really busy and I completely lost my enthusiasm to go to the gym. This is the first time I’ve been back and wow! I am so glad I made this choice! Lara as always inspires the class! I know I’m not going to be able to move in a day or so, but it’s not going to deter me. I’m back! I really enjoyed Pump, booked in for classes next week and looking forward to them all.
19 September 2025
Unprompted review
Reply from PureGym UK - Newhaven
Hi Toni - Thanks for taking the time to leave this review, we are really pleased to see it is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It's great to hear your positive feedback for the gym team and these classes! We are glad to see you back in the gym and look forward to being a part of your fitness journey! Thanks, PureGym
Helped by Martin at the newhaven gym
15 September 2025
Reply from PureGym UK - Newhaven
Hi there - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear of this experience! Thanks, PureGym
Reply from PureGym UK - Newhaven
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Problem not resolved in the slightest
4th September 2025 Update.
Thank you for your message that you very kindly sent TWICE but I’m replying to inform you that the issue has not been resolved in the slightest.
What are you up to - your answer to the original complaint was an email saying how did you enjoy the joining process when in fact I had been promised an access code.
Now you write saying it’s been resolved when in fact nothing has happened at all???
31 August 2025
Reply from PureGym UK - Newhaven
Hi Graham - Thank you for taking the time to leave this review, we are sorry to see this is 1 star and hear there was an issue during the joining process. This appears to be resolved, but if you o need further support we would ask that you please please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. As this is a public review, we would also ask that you remove your phone number. Thanks, PureGym
Amazing staff
Amazing staff
Amazing combact and step teacher
Yoga teacher is friendly and amazing teacher.
16 May 2025
Unprompted review
Reply from PureGym UK - Newhaven
Hi Lou - Thank you for taking the time to leave this review, we are really pleased to see it is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive feedback on this! Thanks, PureGym
Reply from PureGym UK - Newhaven
Hi there - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.
It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.
Very friendly
Very friendly, not rushed on any machine or weight rack. Left alone to work at my own pace. Throughly enjoyable experience.
29 March 2025
Reply from PureGym UK - Newhaven
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Intuitive website to join
Straightforward joining experience. No joining fee AND student discount! Awesome.
27 March 2025
Reply from PureGym UK - Newhaven
Hi Marianne. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - Newhaven
Hi Martin. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Clean environment
Clean environment, helpfull staff, good equipment. Large selection of weights.
Good showers.
24 March 2025
Reply from PureGym UK - Newhaven
Hi Anthony! Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to provide a wide range of kit so that members have a variety of ways to workout. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Reply from PureGym UK - Newhaven
Hi Kirsti! Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts.
Enjoy your time with us! Thanks, PureGym
Really well laid out gym
Really well laid out gym, excellent equipment, good atmosphere, whether you are an athlete or there for light exercise.
23 February 2025
Unprompted review
Reply from PureGym UK - Newhaven
Hi Mike - Thank you so much for your feedback! We're glad to hear you enjoyed the range of equipment and great atmosphere. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.
Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.
Reply from PureGym UK - Newhaven
Hi Tracy! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Hope you enjoy your membership with us! Thanks, PureGym
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