I joined PureGym in January and it’s honestly been one of the best decisions I’ve made. I regularly attend spinning, core, pump, mind & HIIT classes, and every single session leaves me feeling s... See more
Location
Switch locationEldon Garden Shopping Centre, NE1 7RA Newcastle-upon-Tyne, GB
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The staff at pure gym eldon garden is top tier. All the trainers are really knowledgeable and helpful. The kit has been refreshed and they added new pieces. They do their best to keep everything clean... See more
Company replied
Hard to put into words how bad this was... smelly (toilets inside changing room, no ceiling separation), very poor quality air, incredibly noisy (classes held next to training zone with music and sh... See more
Company replied
Super friendly. I was really nervous about starting classes but now it’s one of my favourite parts of my day. Asia especially is always so happy to be there and really pushes you to be your best.
Company details
About PureGym UK - Newcastle Eldon Garden
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Eldon Garden Shopping Centre, NE1 7RA, Newcastle-upon-Tyne, United Kingdom
4.1
Great
86 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Classes that truly transform you 🤗
I joined PureGym in January and it’s honestly been one of the best decisions I’ve made. I regularly attend spinning, core, pump, mind & HIIT classes, and every single session leaves me feeling stronger, more energised, and amazing afterwards.
The trainers are fantastic, but Asia truly stands out. She is an incredible coach — you can genuinely see that she gives 200% in every class. Her energy, drive, and dedication are so motivating, and she really pushes you to be your best while still making the sessions enjoyable.
I also love the Saturday classes — the coach who runs them is absolutely amazing too (I’m so sorry I can’t recall his name!), and he brings such a great vibe and energy to the sessions.
I absolutely love coming here and would highly recommend PureGym to anyone thinking about joining. You won’t regret it! 💪✨
26 February 2026
Unprompted review
From lethargic to energetic - Asia and Katie couldn’t be more helpful
For years I’ve avoided the very idea of exercise let alone joining the Gym, now in my thirties I’m starting to see why it’s essential for not only bettering my health but my state of mind and really knowing how to tackle any aches and pains that may occur with either getting on a bit or strain from working a physically taxing job.
The staff at PureGym are nothing short of exceptional, especially Asia and Katie who regularly host Pump, core and strike classes as well as PT classes which I’m hoping to explore further in the future. Their knowledge and enthusiasm knows no bounds and if I’ve ever had any issues with injury or motivation they have always found the correct way to get the results and muscular improvement I’m looking for.
Something I loathed is now a big part of my weekly routine and I wouldn’t change it for the world. I now attend classes with my wife and it’s made our lifestyle and attitude towards daily living more enthusiastic I couldn’t thank them enough for all their help and support!
24 February 2026
Unprompted review
Asia & Katies Pump classes are unreal
Asia & Katies Pump classes are unreal! I’ve been in the best shape of my life ever since I’ve started their classes! They make it super fun and clear to follow! Thank you so much, I will definitely see you in the next class
24 February 2026
Unprompted review
Great atmosphere and classes.
Super friendly. I was really nervous about starting classes but now it’s one of my favourite parts of my day. Asia especially is always so happy to be there and really pushes you to be your best.
1 January 2026
Unprompted review
We always do classes and loooove it!
We always do classes and loooove it!! Especially Asia’s cycle and pump!
24 February 2026
Unprompted review
Reply from PureGym UK - Newcastle Eldon Garden
Hi Lucy. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts. Don't' forget that our app also has lots of features so that members can get the most out of their membership! It’s great to hear you have been loving your recent classes and we hope you continue to enjoy using the gym overall! Thanks, PureGym
The staff at this pure gym is top tier
The staff at pure gym eldon garden is top tier. All the trainers are really knowledgeable and helpful. The kit has been refreshed and they added new pieces. They do their best to keep everything clean and tidy. It’s a welcoming environment for newbies and the trainers meet you at your skill level and help you progress. Shout out to Asia and Ariff for always being generous with their time and knowledge!
19 February 2026
Unprompted review
Reply from PureGym UK - Newcastle Eldon Garden
Hi Pam- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We’re so glad to hear you had an excellent experience, and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
Avoid! Probably the worst gym company in the world.
Hard to put into words how bad this was... smelly (toilets inside changing room, no ceiling separation), very poor quality air, incredibly noisy (classes held next to training zone with music and shouting at maximum, at deafening levels).
Utterly unhelpful staff.
Dodgy security, people getting in without membership. And a few months after I stopped going, a stabbing took place in the gym. No surprise there.
13 August 2025
Reply from PureGym UK - Newcastle Eldon Garden
Hi there - Thank you for taking the time to leave this review, we are sorry to see this is 1 star and hear that this had been your experience when accessing our facilities. We appreciate your comments on this, and will pass them along to our team for further review to make improvements. Thanks, PureGym.
Renewed my corporate membership via…
Renewed my corporate membership via work. Pure gym kept me updated via email and my account was ready to go in good time ahead of the start date.
24 November 2025
Reply from PureGym UK - Newcastle Eldon Garden
Hi Adam - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! 🙌 We aim to make rejoining as smooth and hassle-free as possible, so it’s fantastic to hear that the process was quick and easy for you. We’re excited to have you back as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym
Easy and quick
17 November 2025
Reply from PureGym UK - Newcastle Eldon Garden
Hi there - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym
Reply from PureGym UK - Newcastle Eldon Garden
Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We are glad to be able to offer a space where members can choose a way to workout that suits them, whether that be alone, with a partner, or in classes. Thanks, PureGym
Reply from PureGym UK - Newcastle Eldon Garden
Hi Adam - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym
Reply from PureGym UK - Newcastle Eldon Garden
Hi. Thanks for taking the time to leave this review, we're sorry to see it's 2 stars.
It's important to us to receive member feedback, so that we can continue to improve the service we offer our members.
We would really appreciate if you could get in touch directly to provide more information on your PureGym experience, and any areas you feel we could improve, to make sure you have a 5* experience with us.
You can either have a chat to your Gym Manager, or contact our Member Services team on member.services@puregym.com. We look forward to hearing from you soon.
Thanks, PureGym
We went to buy a day pass and it…
We went to buy a day pass and it charged the money from my bank account but didn’t give me a code.
27 June 2025
Reply from PureGym UK - Newcastle Eldon Garden
Hi there, thanks for taking the time to leave this review, we're sorry to see it's 1 star.
We would really appreciate if you could get in touch with our Member Services team on member.services@puregym.com so that we can get this issue resolved for you. We look forward to hearing from you!
Thanks, PureGym
Misleading Offer & Unresolved…
Misleading Offer & Unresolved Overcharging – Avoid!
I signed up for PureGym’s 3-month promotional offer (half-price membership at £10.50/month with £0 joining fee), confirmed clearly during signup. Despite this, PureGym charged me £30.99without explanation, directly contradicting their advertised terms.
After multiple attempts to resolve this via email, I received no meaningful response. Their customer service is unresponsive and unaccountable, leaving me no choice but to:
1. Dispute the charge with my bank.
2. Escalate to Resolver UK for breach of contract.
This company prioritizes taking money over honoring its promises. Save yourself the hassle—do NOT trust their promotions, and double-check every payment.
5 April 2025
Unprompted review
Reply from PureGym UK - Newcastle Eldon Garden
Hi Ben. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We do apologise for any inconvenience caused during this time.
It would really help us if you could get in touch directly with Member Services to provide more information (such as date of sign up and membership details) so this can be properly investigated.
Please ensure when contacting you have replied to any automated messages to be added into the queue for an adviser. They will be in touch as soon as possible. Thanks, PureGym
Reply from PureGym UK - Newcastle Eldon Garden
Hi Mr Hall. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - Newcastle Eldon Garden
Hi Marcus - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.
It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.
The showers are badly designed and…
The showers are badly designed and filthy with pubic hair and fluffy because the shower spray does not reach the far side of the tray.
Could be simply rectified by adding a swivel nozzle instead of the fixed one.
You can't blame cleaners as the dirt accumulates the first time after cleaning, and it's not feasible to get the cleaners in after each use.
Bad management here. I could fix it myself in minutes. Guess it won't get changed. Pity.
3 January 2025
Reply from PureGym UK - Newcastle Eldon Garden
Hi Paul - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym
Great for the price and has all the…
Great for the price and has all the equipment you would expect. Staff are friendly!
29 December 2024
Reply from PureGym UK - Newcastle Eldon Garden
Hi Lavinia! Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym.
Enjoy your next workout! Thanks, PureGym
far too cramped
far too cramped, need more benches for bench press as there are only 2, needs more cables
20 November 2024
Reply from PureGym UK - Newcastle Eldon Garden
Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
Please be aware due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible, so please keep an eye out for updates.
If you have any specific suggestions regarding the layout of the gym or equipment needed please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Reply from PureGym UK - Newcastle Eldon Garden
Hi David - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.
We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym.
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