PureGym UK - Kendal Reviews 17

TrustScore 4 out of 5

3.8

Queen Katherine's Road, LA9 6DU Kendal, GB


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Rated 4 out of 5 stars

Was easy checking in and out . Camped in my car and just wanted to use the shower. Glad the code didn’t lock out when I forgot my towel and had to pop back out. Will definitely keep this spot in mind... See more

Company replied

Rated 5 out of 5 stars

Struggled to find a gym as I was working in tbe area for the week.... looked up the gym and access and payment very easy. The staff on arrival friendly and helpful... assisting with the process..... See more

Company replied

Rated 3 out of 5 stars

The staff at the gym were lovely and very helpful but to access the gym. I needed a smart phone, internet access and to supply my email address. All for a day pass, an hour's gym. A little excess... See more

Company replied

Rated 5 out of 5 stars

Excellent facilities and atmosphere at Pure Gym Kendal. The manager is very attentive and passionate about providing a high quality user experience.

Company replied


Company details

  1. Gym
  2. Fitness Center

About PureGym UK - Kendal

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Queen Katherine's Road, LA9 6DU, Kendal, United Kingdom

3.8

Great

TrustScore 4 out of 5

17 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent facilities and atmosphere

Excellent facilities and atmosphere at Pure Gym Kendal. The manager is very attentive and passionate about providing a high quality user experience.

1 October 2025
Unprompted review
PureGym UK - Kendal logo

Reply from PureGym UK - Kendal

Hi Mark - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We also love being able to help and chat to our members when given the opportunity to do so! Looking forward to seeing you again soon at the gym! Thanks, PureGym

Rated 5 out of 5 stars

Clean well equipped gym

Clean well equipped gym
Great induction session

24 September 2025
PureGym UK - Kendal logo

Reply from PureGym UK - Kendal

Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout. It’s great to hear you had a positive first experience! Thanks, PureGym

Rated 1 out of 5 stars

Unable to gain access as ‘BUDDY LINK’ did not work!

My husband who recently joined with a ‘plus’ membership, sent me a link so I could accompany him as a ‘buddy’ to the gym with a view to my possibly joining. I opened the link shared my email, name, DOB details and DID NOT receive an email sharing a PIN CODE to enter the gym but this email asking about my experience! My husband tried two more times to send me the buddy link but each time it said This was no longer available! I DID NOT go to the Gym, it appears despite your advertising and his Membership that something has gone very wrong with your links!

21 August 2025
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Reply from PureGym UK - Kendal

Hi Julie - Thank you for taking the time to leave a rating, but I'm sorry to see it's 1 star. We strive to provide the best service possible, and your feedback is important to us. So that we can look into this and advise further, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym

Rated 5 out of 5 stars

good value and available all over uk

6 July 2025
Unprompted review
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Reply from PureGym UK - Kendal

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Was easy checking in and out

Was easy checking in and out . Camped in my car and just wanted to use the shower. Glad the code didn’t lock out when I forgot my towel and had to pop back out. Will definitely keep this spot in mind for future visits to the lakes . Just for gym use really. Great that pure-gym are able to facilitate a small village like Kendal. Something a big franchise can afford to take the loss on, as opposed to a small business owner with a gym.

6 July 2025
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Reply from PureGym UK - Kendal

Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you found the sign up process easy and we hope you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Excellent gym at kendal

12 June 2025
Unprompted review
PureGym UK - Kendal logo

Reply from PureGym UK - Kendal

Hi Gavin. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Great 1st time

30 April 2025
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Reply from PureGym UK - Kendal

Hi Carole. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoyed your first visit to Kendal! Thanks, PureGym

Rated 3 out of 5 stars

The staff at the gym were lovely and…

The staff at the gym were lovely and very helpful but to access the gym. I needed a smart phone, internet access and to supply my email address. All for a day pass, an hour's gym.
A little excessive I feel. I'm surprised you didn't ask for my medical history or any medication I take.
Over all the gym experience was good and I'm considering tagging in to my son's membership, for 4 times a month guest access.

21 April 2025
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Reply from PureGym UK - Kendal

Hi there - Thank you for your feedback. We value all input from our members and are currently reviewing the comments shared about the sign-up process. We're committed to continuously improving and will be working to enhance our offerings based on the feedback we've received. We appreciate your patience and support as we strive to provide the best experience possible.

If you have any other specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

Rated 1 out of 5 stars

I was looking forward to starting my…

I was looking forward to starting my gym routine ,however I could not find the gym! It took me to Morrisons and after driving around for 30mins I had to give up , I am going to work afterwards I could lot have a shower and had to get changed I. The car,not a happy customer !

11 March 2025
Unprompted review
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Reply from PureGym UK - Kendal

Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

The gym is located on Queen Katherine’s Road, just off the A6. Just opposite Honda. You can view the club via the 360 tour on www.puregym.com/gyms/kendal/

Any questions you can also reach out to the gym team direct on email. In the meantime, I really do hope this does not put you off from attending the gym. Thanks, PureGym

Rated 5 out of 5 stars

Struggled to find a gym as I was…

Struggled to find a gym as I was working in tbe area for the week.... looked up the gym and access and payment very easy.

The staff on arrival friendly and helpful... assisting with the process.... explained the pin number access. Very helpful and friendly staff, gym clean and access to all that you want in a gym free weights area, cardio area, weight machines.... see ya next week as I'm booked back in at Kendal

12 February 2025
Unprompted review
PureGym UK - Kendal logo

Reply from PureGym UK - Kendal

Hi Noel - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.

We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym.

Rated 5 out of 5 stars

Friendly place with welcoming…

Friendly place with welcoming Trainers,always pushing us to greater heights.

20 January 2025
Unprompted review
PureGym UK - Kendal logo

Reply from PureGym UK - Kendal

Hi Linet - Thank you for taking the time to leave this review! Helping our members achieve their goals and feel their best is what drives us every day, and your kind words mean the world to us. Keep up the amazing work—we’re excited to continue supporting you on your fitness journey! Thanks, PureGym.

Rated 3 out of 5 stars

Earlier classes please!

Lovely, clean gym. Smaller than expected. Good variety of equipment however and all brand new. Class exercise area is very small, can only fit 8 people comfortably. Classes limited for those who work full time. Would prefer a 6am class as 6:45 is too late. Needs some barbell pads for hip thrust.

1 January 2025
PureGym UK - Kendal logo

Reply from PureGym UK - Kendal

Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. If you have suggestions regarding the classes the best way to pass them on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed for updates and improvements. Thanks, PureGym

Rated 5 out of 5 stars

Welcoming environment

Welcoming environment, easy to enter and exit the gym

31 December 2024
PureGym UK - Kendal logo

Reply from PureGym UK - Kendal

Hi there - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.

It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.

Rated 5 out of 5 stars

Lots of room, lots of weights

Lots of room, lots of weights. Can go anytime. App shows how busy the gym is.

21 December 2024
PureGym UK - Kendal logo

Reply from PureGym UK - Kendal

Hi Andrew - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 3 out of 5 stars

Smaller pure gym

Have been to many pure gyms over the years. This one is brand new - but it’s a bit on the small side. Only saw one shower but there must be more. Would be spot on if more spacious.

31 December 2024
Unprompted review
PureGym UK - Kendal logo

Reply from PureGym UK - Kendal

Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. Please be aware due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible, so please keep an eye out for updates. If you have any specific suggestions regarding the layout of the gym please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

Rated 1 out of 5 stars

You have charged me the full £29.99…

You have charged me the full £29.99 rather than £14.99 discounted price for Kendal

Please can you amend the standing order

Also not sure pin works and no one responded when I emailed on that

Thank you
John

10 December 2024
PureGym UK - Kendal logo

Reply from PureGym UK - Kendal

Hi John - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

If you could get in touch with us directly with the Member Services Team (by email or via social media) to provide more information, we can help you with your membership. Thanks, PureGym.

Rated 5 out of 5 stars

Easy to join

Easy to join. Excited to try some of workouts on the app once the gym opens.

26 November 2024
PureGym UK - Kendal logo

Reply from PureGym UK - Kendal

Hi Wendy - We appreciate you leaving this review, and your feedback means a lot to us. We're all about making the beginning of your fitness journey hassle-free, so it's wonderful to hear you found the process of joining simple. Wishing you the best with your workouts! Thanks, PureGym.

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