After trying to join a certain other gym🤦♂️for three days with no success I decided to give Pure a try so went to their new Hatfield gym and literally joined in the foyer on my phone in ten minutes... See more
Company replied
Location
Switch locationUnit 40-45, The Galleria, AL10 0XR Hatfield, GB
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Joined from day 1, the gym set out is good and staff are friendly enough apart from not being proactive enough to tell other members to make sure they wear footwear. I will be cancelling my membersh... See more
Company replied
The gym and facilities were very clean and tidy. The staff were very friendly and helpful. They had aload of gym equipment for all types of training depending on people's requirements
Company replied
Amazing gym,it a very lovely gym, the app is fantastics, they are well above and prepared .. I love the layout of the app.. it give great workout plan, it help me so keep staying motivated even if I d... See more
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Company details
About PureGym UK - Hatfield
Written by the company
Membership Help
TrainSafe FAQs
Find a Gym
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Unit 40-45, The Galleria, AL10 0XR, Hatfield, United Kingdom
4.0
Great
42 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Friendly and the cleanest
28 November 2025
Unprompted review
Reply from PureGym UK - Hatfield
Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comments! Thanks, PureGym
Good gym in Hatfield
8 November 2025
Reply from PureGym UK - Hatfield
Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comment! Thanks, PureGym
Sooo easy to join!!ter trying to join a certain other…
After trying to join a certain other gym🤦♂️for three days with no success I decided to give Pure a try so went to their new Hatfield gym and literally joined in the foyer on my phone in ten minutes and 30 seconds later having been sent my member code I was going through security doors and looking around the gym planning my first session! Brilliant! Couldn't have been easier thank you Pure!👍👍👍👍👍
8 November 2025
Reply from PureGym UK - Hatfield
Hi Brian - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym
Great gym
I work away a lot and the first thing I do is search for a local gym close to my accommodation.
Pure gym ticks all the boxes for me, my only negative is a day pass @£9 is pricy.
12 August 2025
Reply from PureGym UK - Hatfield
Hi Mark. Thanks for taking the time to leave this review!
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. Regarding the point you have raised, we will certainly look into this as we always strive to continuously improve our services for our members!
We are really happy to hear you enjoy using the gym overall!
Thanks, PureGym
Love the Hatfield Pure Gym
Love the Hatfield Pure Gym, classes are amazing including Step, Core, Lift and Pilates. The gym is clean, staff friendly and easy to park for a really good price.
16 June 2025
Unprompted review
Reply from PureGym UK - Hatfield
Hi there - Thanks for taking the time to leave this review, we are really pleased to see it is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It's great to hear your positive feedback for the gym team and these classes! Thanks, PureGym
Reply from PureGym UK - Hatfield
Hi Sayassat. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Great gym
The gym and facilities were very clean and tidy. The staff were very friendly and helpful. They had aload of gym equipment for all types of training depending on people's requirements
5 March 2025
Reply from PureGym UK - Hatfield
Hi J! Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to provide a wide range of kit so that members have a variety of ways to workout. Hope you continue to enjoy your time with us! Thanks, PureGym
Way too cold inside,the vending…
Way too cold inside,the vending machines don’t take cash, very crowded,not enough machines or benches and too little equipment.
7 March 2025
Reply from PureGym UK - Hatfield
Hi there - Thank you for taking the time to leave this review. We always appreciate and take on member feedback.
Our gyms are indeed very popular and so can become busy especially at peak times, but this does fluctuate throughout the day. Members can also use the members area via the PureGym app or website to see how many people are in the gym.
We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other specific suggestions on more gym equipment please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Its a great place to de-stress and get…
Its a great place to de-stress and get a good workout in, friendly, approachable and knowledgeable PT's, its a shame the members leave the place in such a mess, leaving weights all over the place, just put them away!
1 March 2025
Unprompted review
Reply from PureGym UK - Hatfield
Hi Stacey! Thanks for taking the time to leave this 5 star review. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so!
It is in the gym rules that members should return their own weights or risk suspension, but at peak times especially it can be hard to police this.
However, staff on site do everything they can while we also have CCTV monitoring the free weights and are looking for new ways to combat this. Thanks, PureGym
Reply from PureGym UK - Hatfield
Hi there – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.
when i went to the gym on the second…
when i went to the gym on the second day i entered my code at the entrance like 5 different times and it wasn't working and i felt so bad, but inside the gym is a nice place but i didn't get to enjoy my 3 days
31 December 2024
Reply from PureGym UK - Hatfield
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused!
If you could get in touch with us directly with the Gym Manager/Member Services to provide more information (which gym, what date/time etc.) we can look into assisting you with this.
There is also an Assist button at the gym entrance you can press, when pressed a local member of staff will come to the door to assist you. Thanks, PureGym.
Reply from PureGym UK - Hatfield
Hi Simon - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere! We are really happy to hear you enjoy using the gym! Thanks, PureGym.
Reply from PureGym UK - Hatfield
Hi Bisola - Thank you for taking the time to leave this review, we always appreciate and take on member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym.
It’s not something you could possible…
It’s not something you could possible help but no one goes to the morning classes and that’s what I personally got the membership for.
28 November 2024
Reply from PureGym UK - Hatfield
Hi Laura - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
Would you be able to tell us the reason behind your comments and rating so we can better understand this? Would you like to attend more popular classes? Thanks, PureGym.
The staff at the gym is hiding inside…
The staff at the gym is hiding inside the staff room instead of engage with people. They rather hide or feel up vending machine. No one cares about health and safety. People are smashing weights and bring bulky bags, obstructing pathways.
28 November 2024
Reply from PureGym UK - Hatfield
Hi Konrad - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
Could you please get in touch directly with the Gym Manager to provide more information (such as dates and times or names etc.) so this can be investigated. Thanks, PureGym.
Hassle free rejoining
Hassle free rejoining options after completion of membership freeze duration.
14 November 2024
Reply from PureGym UK - Hatfield
Hi Srinivasa! Thank you for taking the time to leave this 5 star review. It is great to hear the re-joining process was straightforward.
Enjoy your time back with us! Thanks, PureGym
Great response and satisfactory service
Great response and satisfactory service
29 October 2024
Unprompted review
Reply from PureGym UK - Hatfield
Hi Japhet - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.
It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.
Not lmbtq+ friendly. Never again.
Ive been assaulted several times here.
It is not safe for lmbtq+ and staff wont do anything about it, rather victimise you.
Hypocrites, it is against the law just saying.
Never again.
15 October 2024
Unprompted review
Reply from PureGym UK - Hatfield
Hi Alexander - Thank you for taking the time to leave this review, we are incredibly sorry to hear of this. 'Everybody Welcome' is central to our community and our goal to create a safe and positive space for everyone.
Our gyms are friendly, supportive and judgment-free spaces where everybody can come in, work out and leave feeling good. Safety is at the cornerstone of positive experience in our gyms, and we have strict policies in place to ensure all our members have the right to be and to feel safe, regardless of size, ability, age, ethnicity, religion, gender, sex, or sexual orientation.
We are disappointed that your experience has not met the standards at PureGym and would like to investigate this matter in full.
Please could you provide a full description of the event, including times, dates and locations, and email our dedicated Safespace Team. We will be there to help you. Thanks, PureGym.
Reply from PureGym UK - Hatfield
Hi Emily - Thank you so much for your feedback! We're glad to hear you enjoyed the machines and great atmosphere. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.
Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.
Great gym
Great gym, high quality equipment, the gym is always clean and tidy and staff are friendly!
14 October 2024
Unprompted review
Reply from PureGym UK - Hatfield
Hi Mazz - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym
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